TripAdvisor traveler rating

We stayed in a junior suite which was very spacious and had a handy additional WC, which was useful when travelling as a family. The beds were large and comfortable and the room was very clean and well equipped. The swimming pools are large and lovely. The staff that we interacted with were very friendly and helpful and they even sent some items on to us that we left behind in the room. Breakfast was continental and plentiful. The hotel is beautiful inside and is very convenient for Baden Baden shops, restaurants and the park. The single downside for me was the cost of parking, which at 19 Euro per day soon adds up.

Converted from an old monastery with elegant and tasteful decor but with modern room furnishings this hotel is ideally situated for exploring Baden-Baden. Adjacent to extensive parkland and the pedestrianised shopping area it is also conveniently located for getting around this part of the Black Forest. The city of Karlsruhe is half an hour away with interesting sites and modern shopping facilities. The hotel serves an amazing buffet breakfast and there is underground car parking. Helpful and friendly staff.

Modern hotel and and old half blended together nicely. The rooms are modern and large. The big feature is the in hotel spa. There is a warm indoor lap pool and a hot pool that in both indoor and outdoor.there were plenty of loungers. Also a dry and wet sauna. The exercise room was under repair. Service in the restaurant and bar could have been better.

Our stay was brief but a bit adventurous. Mr. Dudeen and Ms. Yana were exceptionally helpful. When we arrived at the hotel it occurred to us that we did not pay for gasoline at a Shell station near Stuttgart. Unlike the USA where we just swipe our credit card, fill up and go, the Germans force you to enter their store and pay at the counter. I posit they want you to spend a bit of money on chips, drinks, etc. After filling up, we moved the car next to the store and used the rest rooms. I assumed my wife had paid the gas bill, and she likewise thought I did so. It was not until we checked in and were gathering receipts that we realized we drove off without paying. We asked Ms Yana and Mr. Dudeen at the front desk if they could help us pay without driving the 2 hours back to the gas station. They acknowledged this was a common American problem. Without a moments hesitation Mr. Dudeen called the Autobahn police and explained the problem. The police assured him that when the gas station contacts them, they will call the hotel and get the payment info without penalty. Not only did both Ms Yana and Mr. Dudeen work the issue at that moment, but the following day they did a follow up without being asked to do so. They set a standard for customer service.

I stayed here with my husband in February after our ski trip and we had a fantastic time. This was our third stay, and while the second stay wasn't as good as the first, my comments were passed along and the hotel actually took them on board. Imagine that, a hotel actually interested in what it's guests had to say! The staff were all very friendly and extremely helpful, the atmosphere luxurious and relaxing, and the spa facilities were lovely (I especially enjoyed the outdoor pool with various jacuzzi features, which stays open really late). There is also a really good range of spa treatments. The breakfast was absolutely phenomenol and is well worth the money, and the coffee and cakes on offer in the tea area are superb. We stayed in a room overlooking the park, and really enjoyed the view from the balcony. I am also a poor sleeper, but really get a fantastic nights sleep at the hotel - the bed and bedding are just so comfortable! The location is also excellent - it is an easy walk to all of the shops and restaurants, and the setting in the park is just lovely. The Porterhouse steakhouse across the street serves the best steak I've ever had. I would highly recommend to couples looking for a relaxing spa weekend away, or anyone looking for a relaxing spa trip with friends.