Since hotel policies regarding early check-in (generally before 2:00 pm) or late checkout (generally after 12:00 pm) vary by location and by hotel, please call the hotel directly prior to your arrival to make any necessary arrangements. Direct hotel phone numbers can be found on your confirmation email or on the hotel information page.

If your travel plans change, you can cancel or modify your reservation in accordance with the hotel's cancellation policy as stated during the reservation process.

Hotel room rates vary by date and by the number of adults occupying a single room. To accommodate more guests, you need to change your reservation. You will be notified of any additional charges prior to confirming your updated reservation.

Although individual hotel policies may vary, most hotels have a minimum age requirement of 21 years old. Please call the hotel directly prior to your arrival to make any necessary arrangements. Direct hotel phone numbers can be found in your confirmation email or on the respective hotel information page.

Pre-authorization of your credit card is technically a "hold" on your credit card credit line from a purchase placed there by a merchant (such as any Radisson Hotel Group hotel) who has initiated a charge, but not completely processed it. When the merchant finalizes the transaction process, the pre-authorization amount will be replaced by an actual charge to your card. Important points: Participating Radisson Hotel Group hotels only accept credit cards for pre-authorization. We swipe your credit card at check-in to ensure that sufficient funds are available to settle your final bill –- and we hold this amount throughout your stay. The amount we check for will depend on the length of your stay and which hotel you are residing at. The member of staff checking you in will explain this process clearly. No money is taken from your credit card, however, it will show as a pending transaction. The authorization of your card will last the length of your stay and it will take up to five days after your departure to be released. You can use a different card to pay your final bill. If you have any questions about pre-authorization, please inquire at the check-in area.

We'll do everything possible to accommodate your request. Please note all special requests in the “Add comment” area when making a reservation on our website.

For any queries regarding brand content, please get in touch with the appropriate regional office.

After you sign in, select “My account” and go to “My profile” to view your account information. To update your address, email address, and preferences, select the “Request Changes” button. You will be sent an email that contains a link to complete your updates.

When on a hotel’s overview page, click on to the “Contact” tab. Here, you’ll find contact details for the hotel. Scroll down further to the section on how to get to the hotel. This will include directions from major transport hubs and an interactive map helping you find the hotel from your chosen location, via car, public transport or on foot.

e-Certs (electronic certificates) are limited time, virtual discounts and special offers that can only be used when booking with Radisson Hotel Group properties. More information can be found in our FAQ section on e-Certs.

Contact details for all countries can be found here.

Find all the guidance you need regarding a hotel on the respective hotel’s web page. Navigate through the tabs (Overview, Rooms, Meetings & Events, Nearby Attractions, Contact, Reviews) to find the relevant information.

In case any issues arise during the reservation process, please call the regional help desk.

Yes, you can book up to nine rooms at a time. Please see the list of toll-free numbers to contact in your country if you wish to order ten or more rooms.

Yes. A credit card number is required to book a reservation online for those hotels that accept credit cards. For your security, any personal information such as your credit card number or phone number will be encrypted before being transmitted over the internet.

You will need to create an account as part of the online reservation process. It only takes a few minutes to set up your account using an email address and password. Once done, you can personalize your “My account” page with your favorite hotels and view transaction and reservation information.

Please note all preferences and requests in the “Add comment” area when making a reservation. The hotel will do everything possible to accommodate your request.

Yes. If your travel plans change, you can cancel or modify your reservation in accordance with the Radisson Hotel Group cancellation policy as stated during the reservation process.

You may modify or cancel a reservation online. Because all Radisson Hotel Group brands are connected to our central reservation system, you will have access to all of your reservations as well as your account history. Select ‘My reservations’ from the menu at the top of the website and then ‘Find your reservations,’ putting your name and the confirmation number you received when making your booking. You will then be able to modify, upgrade, or cancel your booking. However, you must create a guest account, designating a guest name and password, to view your reservation. Your account history will be viewable online within 24 hours after establishing a Radisson Hotels guest account.

Unfortunately, if you fail to cancel your reservation, you will be charged a minimum of one night's room charge and tax, billed to the credit card supplied during the reservation process. Cancellation policies vary by hotel, so you may also have additional liabilities as agreed to during the reservation confirmation process. Cancellation policies are displayed during the reservation confirmation process and are also listed in the confirmation email you receive upon confirming your reservation.

We'll do our best to accommodate your change in travel plans; however, policies regarding early check-in and late check-out vary by location and by hotel. Most Radisson Hotel Group hotels are prepared to accept guests at 2:00 p.m. or later and request checkout at 12 pm or earlier. Call the hotel directly prior to your arrival to request early check-in or late check-out. Direct phone numbers for all Radisson Hotel Group hotels can be found on your confirmation email or on the hotel’s “Contact” page.

Yes, you can change the reservation so long as the new, adjusted reservation meets the e-Cert requirements and the changes are made before the original check-in date. Please note, however, that this only applies to reservations that did not require any pre-payment at the time of booking (e.g. advance purchase rate, deposit) and there were no change/cancellation fees due when you made the changes.

Please allow two weeks after check-out for points to be added to your account.

Please visit the contact us page to find the updated contact information for each country.

Always provide your Radisson Rewards account number when checking in at the hotel.

Please allow four to six weeks after check-out for airline miles to be added to your account.

Call Member Services anytime for questions and balance information. Be sure to have your 16-digit Radisson Rewards number available. If you did not receive your airline miles, please contact the airline directly.

Yes, you can have an account in both programs. In order to fully enjoy your benefits in both programs and be able to transfer points using Global Points Transfer, make sure to enroll using the same name and e-mail address. 

Discover your place in our world of reward and how both programs can serve you here.

With Buy Points you can purchase up to 80,000 Radisson Rewards points for yourself per calendar year.
With Gift Points you can purchase up to 80,000 Radisson Rewards points for another Radisson Rewards member per calendar year.
Purchased points will take up to 3 days to award in to the respective Radisson Rewards account.
Purchased points transactions are not refundable, and purchased and received points are not exchangeable.
All purchase Terms and Conditions and all standard Radisson Rewards Terms and Conditions apply.

The cost of purchasing points may vary from time to time, though the value of points will be specified in USD at point of sale, and can be purchased in increments of 1,000 Radisson Rewards points up to a maximum 80,000 points per account per calendar year. GST/HST also applies to Canadian residents. Taxes may apply.

You may use any valid Visa, MasterCard, American Express, JCB, Diners Club, or Discover Card.

Our designated vendor, Points.com, will process and charge your credit card for your purchase.

When you complete the online transaction you will receive a confirmation number. Keep your confirmation number available until the points are deposited. You will also receive two emails. The first (a receipt) is sent when you complete the online transaction. The second (a confirmation) is sent when the full transaction is completed.
If you have not received the email please check your spam folder.

Please allow up to 72 hours for the points to be deposited into the Radisson Rewards account.

If you completed the Buy Points transaction, you can view the purchased points in your Radisson Rewards account when you log in to the website with your Radisson Rewards number and secure password.
If you completed the Gift Points transaction, the member you gifted points to will see the points awarded in to their account. Please allow up to 72 hours for points to be awarded.

We will ask you for the recipient’s email address during the transaction and will send a notification of your gift to that email address when the points are credited to their account. We will also email you a confirmation number so that you know the transaction is complete. You can also add a personalised message to the giftee when making your purchase.

No, you will only be able to purchase points as a gift for another member. You will not be able to gift your own points from your own account.

Processing of purchased points takes up to 72 hours. You can use the points once they are credited to the Radisson Rewards account.

No, points may only be purchased online. The 72-hour posting schedule cannot be expedited.

No, but you can create a Radisson Rewards account to obtain a Radisson Rewards number by enrolling in the program via the website.

No, you must provide the member’s Radisson Rewards account number at the time of purchase to gift the points purchased.

With Buy Points you can purchase a maximum of 80,000 Radisson Rewards points for yourself per calendar year. With Gift Points, you can be gifted 80,000 Radisson Rewards points per calendar year. The maximum Radisson Rewards points any member can earn through purchased points in a calendar year is 160,000 Radisson Rewards points.

No, the purchased points do not count toward your tier status through either Buy Points or Gift Points.

No, the points purchased are non-refundable, non-transferable, and non-exchangeable.

You can redeem your points with Radisson Hotels or with any redemption partner with the exception of Lufthansa’s Miles & More program. Members purchasing points or receiving gifted points may not redeem purchased points for miles with Lufthansa’s Miles & More program.

Radisson Hotel Group’s international hotel rewards program is for travel arrangers at small- to medium-sized businesses who book hotel rooms for their colleagues. Your company can save on travel while you earn points for your bookings. Plus – travelers can register for a faster upgrade to Silver status to enjoy additional benefits. 

Program benefits  

• Save up to 10% on hotel rooms: Log in and book the Members Only Rate on the Radisson Rewards website or any of our brand websites to access discounts on hotel rooms. Traveler must also be a member of Radisson Rewards – be sure to include their member number in the reservation. Book Now  
• Earn points: Travel arrangers earn 10 points per U.S. dollar spent on hotel bookings for others. Learn More  
• Upgraded status: Travelers can register for an upgrade to Silver status after just 3 stays. Once they have registered, be sure to include their member number in their reservations so we can track their stays and upgrade them. Register here