BRANDS
Implement physical distancing measures throughout the hotel.
Increase cleaning and disinfecting frequency throughout the hotel, paying attention to high-touch items.
Improve air circulation processes to increase air quality.
Install protective screens at the front desk. (Optional)
Install alcohol-based hand sanitizing and glove stations near the front entrance and public areas.
Provide clean and disinfected key cards upon check-in.
Display door hanger with cleaning and disinfecting information.
Provide each guest room with a travel-size hand sanitizer.
Provide a clean and disinfected TV remote.
Wash all linens at a high temperature for optimal disinfection.
Provide sanitizer and disinfectant wipes in our fitness and wellness centers.
Provide express check-out to minimize contact and offer online check-in (select hotels)
Offer cash-free methods of payment.
Offer redesigned breakfast option, in line with local legislation.
Space tables apart in restaurants and bars to provide physical distancing.
Adhere to the strict safety procedures while serving all food and beverages.
Provide a clean and desinfected minibar (select brands)
Provide team members with comprehensive hygiene and prevention training program.
Monitor team member health when legally permitted or required.
Provide team members with personal protective equipment.
Ensure the safe handling of personal belongings in designated areas.
Install stations with alcohol-based hand sanitizer and gloves in hotel public areas and meeting and event spaces.
Increase cleaning and disinfection frequency of all hotel areas, paying special attention to high-touch items.
Improve air circulation processes to increase air quality.
Display door hanger with cleaning and disinfecting information in each meeting room.
Place a “disinfect box" in meeting rooms for used stationary items and disinfect them after events.
Ensure physical distancing in meeting and event facilities.
Ensure your hotel event manager is available for contact directly through your own device, to assist with your requests during the event.
Adhere to the strict safety procedures while serving all food and beverages.
Frequently clean and disinfect coffee machines.
Rapid COVID-19 tests can be booked together with your meeting package. Please allow a minimum of three weeks prior to the day of arrival to organize the local setup. Our team will include this service in your event proposal and will provide you with all further details.
Upon confirming the event, we will provide supporting information and materials to share with your attendees about the test.
We will welcome your guests in a dedicated, safe area, ensuring physical distancing.
Up to 20 attendees can be tested in one hour; for larger groups our healthcare partner can foresee additional staff for optimal planning and to minimize waiting time.
After administering the test, guests will be asked to wait for the results in a separate, secure waiting room. Results are returned in just 15 to maximum 30 minutes.
Guests who test negative are shown by our teams to the event room where they can continue to work, network and prepare for the event.
If any guest tests positive, our existing safety protocols will be activated, in line with our processes and local laws and legislation and affected persons will be directed to confirm the result with a PCR test, as instructed by the test provider and the ECDC.
Implementing physical distancing measures in beach, pool, and other wellness areas.
Implementing physical distancing measures in exercise and recreational activities.
Implementing physical distancing measures in specific resort facilities, such as changing rooms.
Implementing physical distancing measures in spa and wellness areas.
Implementing physical distancing measures in outside spaces.
Increasing cleaning and disinfection frequency throughout the premises, with a special focus on recreational and relaxation areas.
Increasing cleaning and disinfecting frequency of Kids Clubs, paying attention to high-touch items.
Improving air circulation processes in our spa and wellness areas.
Installing alcohol-based hand sanitizing stations throughout the premises.
Providing disinfectant wipes throughout the premises.
