A reflection of the earth in a water drop, which is sitting on a leaf. — Health & Safety

Committed to delivering a clean and safe environment through health and safety protocols

One of our highest priorities is the health, safety, and security of our guests, team members, and business partners. COVID-19 has fundamentally changed the way we live, and we are adjusting our daily operations to fit within the new normal. In response to this, we and a team of experts have reviewed our existing health and safety processes and developed a new safety protocol. This in-depth cleanliness and disinfection protocol was created in partnership with SGS and is designed to ensure your safety and peace of mind from check-in to check-out. To learn more, watch our cleaning and safety protocol videos.

Safety Protocols update

Face Coverings and Personal Protective Equipment (PPE):

To help protect the health and safety of our guests, team members, and visitors, we require the use of face coverings in indoor public spaces (areas) in all hotels, pending local regulations. *For those children under the age of two or anyone who has trouble breathing, is unconscious, incapacitated, or otherwise unable to remove the mask without assistance, face masks are not mandated.

In hotels located in selected countries in Europe, Africa, the Middle East and Asia Pacific, team members are mandated to wear Personal Protective Equipment (PPE) where locally required.

Rapid onsite COVID-19 testing for event attendees:

To provide ease and confidence to return to face-to-face meetings and events, we have launched onsite, rapid COVID-19 antigen testing for attendees. To provide this service, we partner with leading healthcare providers to make the option available in 23 countries in Europe, the Middle East and Africa. For more details, please check the ‘Rapid COVID-19 testing’ tab below.

PCR testing

To facilitate the return of travel, Radisson Hotels are able to direct guests to an easily accessible and affordable PCR testing location. In addition, selected hotels will offer PCR testing on location for groups or individuals, or self-sampling PCR tests via the Group’s specialized partners.

What are the new protocols?

A new 20-step protocol for hotels and 10-step protocol for meeting and event spaces is currently being introduced to our hotels. New cleaning and disinfection procedures, increased attention to safety in communal spaces, protective equipment, and updated training for team members are included in the new protocols. All our worldwide locations are being briefed on these protocols and strongly encouraged to implement them. These protocols describe specific processes and measures that are designed to make you feel confident when you visit us. Read the outlined steps below or watch the video with more details.

Our hotels’ 20-step cleaning and safety protocol

During this challenging time, Radisson Hotels seeks to make each guest feel safe and secure. So we’ve partnered with SGS to create a 20-step cleaning and safety protocol to address the health issues that are important to you while you travel. Our hotels are employing disinfection and cleaning procedures to keep guest rooms and public spaces to the highest standard of cleanliness.

1. Physical distancing

Implement physical distancing measures throughout the hotel.

2. Increase cleaning and disinfecting

Increase cleaning and disinfecting frequency throughout the hotel, paying attention to high-touch items.

3. Air circulation

Improve air circulation processes to increase air quality.

4. Protective barrier

Install protective screens at the front desk. (Optional)

5. Sanitizing stations

Install alcohol-based hand sanitizing and glove stations near the front entrance and public areas.

6. Disinfect key cards

Provide clean and disinfected key cards upon check-in.

7. Door hangers

Display door hanger with cleaning and disinfecting information.

8. Travel-size hand sanitizer

Provide each guest room with a travel-size hand sanitizer.

9. TV remote

Provide a clean and disinfected TV remote.

10. Linens

Wash all linens at a high temperature for optimal disinfection.

11. Pool and other wellness areas

Provide sanitizer and disinfectant wipes in our fitness and wellness centers.

12. Online check-in and check-out

Provide express check-out to minimize contact and offer online check-in (select hotels)

13. Methods of payment

Offer cash-free methods of payment.

14. Breakfast

Offer redesigned breakfast option, in line with local legislation.

15. Bars and restaurants

Space tables apart in restaurants and bars to provide physical distancing.

16. Food safety

Adhere to the strict safety procedures while serving all food and beverages.

17. Minibar

Provide a clean and desinfected minibar (select brands)

18. Team training

Provide team members with comprehensive hygiene and prevention training program.

19. Team member temperature checks

Monitor team member health when legally permitted or required.

20. Team member PPE

Provide team members with personal protective equipment.

A new 10-step protocol for meeting and event spaces is currently being introduced to our hotels. New cleaning and disinfection procedures, increased attention to safety in communal spaces, protective equipment, and updated training for team members are included in the new protocols. All our worldwide locations are being briefed on these protocols and strongly encouraged to implement them. These protocols describe specific processes and measures that are designed to make you feel confident when you visit us. Read the outlined steps below or watch the video with more details.

Our hotels’ 10-step cleaning and safety protocol for Meetings & Events

To provide a safe and clean environment for your next conference or social gathering, we’ve also implemented a 10-step process to thoroughly sanitize our hotel meeting spaces and to follow physical distancing protocols. Your well-being is our priority so that you can meet with peace of mind.

1. Personal belongings

Ensure the safe handling of personal belongings in designated areas.

2. Sanitizing stations

Install stations with alcohol-based hand sanitizer and gloves in hotel public areas and meeting and event spaces.

A drawn illustration of hotel workers cleaning meeting & event space.

3. Increase cleaning and disinfecting

Increase cleaning and disinfection frequency of all hotel areas, paying special attention to high-touch items.

A drawn illustration of clean air coming from a vent and circling around the meeting & event space.

4. Air circulation

Improve air circulation processes to increase air quality.

A drawn illustration of a hotel door with a hang tag indicating the meeting & event space has been cleaned.

5. Door hangers

Display door hanger with cleaning and disinfecting information in each meeting room.

A drawn illustration of a hotel employee disinfecting frequently used stationary items.

6. Disinfect box

Place a “disinfect box" in meeting rooms for used stationary items and disinfect them after events.

A drawn illustration of guests sitting in a conference room with the tables 6 feet apart.

7. Physical distancing

Ensure physical distancing in meeting and event facilities.

A drawn illustration of a conference organizer contacting the hotel event manager during a meeting or event.

8. Event manager contact

Ensure your hotel event manager is available for contact directly through your own device, to assist with your requests during the event.

A drawn illustration of food and beverage items individually packaged for a meeting/event.

9. Food safety

Adhere to the strict safety procedures while serving all food and beverages.

A drawn illustration of hotel employee cleaning a coffee machine located in the meeting & event space.

10. Coffee machines

Frequently clean and disinfect coffee machines.

Rapid onsite COVID-19 testing for meeting & event attendees

To provide ease, confidence and reassurance to safely return to face-to-face events, we’ve introduced pre-event, onsite, rapid COVID-19 antigen testing for meeting and event attendees, further enhancing the comprehensive Radisson Hotels Safety Protocols, which are already in place in all hotels. To provide this service, we partner with leading healthcare providers to make the option available in 23 countries in Europe, the Middle East and Africa. Together we are delivering a reliable solution that you can trust for your future events.

What we provide

Through our healthcare partner, we will provide the point of care test kits (rapid antigen lateral flow) and ensure all tests are administered by trained healthcare professionals who meet local requirements.

The convenient tests can be performed on the day of the event, before attendees enter. Our hotel team will optimize the planning together with you to minimize total required pre-event time. Rapid antigen tests are performed right on site by the healthcare professional(s), in a dedicated and safe area of the hotel, and results are returned in just 15 minutes (up to a maximum of 30 minutes). The rapid tests provided by our healthcare partners are amongst the best performing on the market and meet the WHO requirements in terms of accuracy, specificity and sensitivity.

How it works:

From start to finish, you can rest assured knowing that that your attendees in a safe environment, with in-depth cleaning and disinfection procedures, physical distancing, thoroughly sanitized meeting spaces, protective equipment, and updated training for team members. Check the “Meetings & Events” tab to learn more about our 10-step protocol for meetings and events.

Prior to the event

Responsible Business - Rapid COVID-19 - Booking the rapid COVID-19 test

1. Booking the rapid COVID-19 test

Rapid COVID-19 tests can be booked together with your meeting package. Please allow a minimum of three weeks prior to the day of arrival to organize the local setup. Our team will include this service in your event proposal and will provide you with all further details.

Responsible Business - Rapid COVID-19 - Supporting information

2. Supporting information

Upon confirming the event, we will provide supporting information and materials to share with your attendees about the test.

On-site

Responsible Business - Rapid COVID-19 - 03 A safe arrival

3. A safe arrival

We will welcome your guests in a dedicated, safe area, ensuring physical distancing.

Responsible Business - Rapid COVID-19 - 04 Administering the test

4. Administering the test

Up to 20 attendees can be tested in one hour; for larger groups our healthcare partner can foresee additional staff for optimal planning and to minimize waiting time.

Responsible Business - Rapid COVID-19 - Secure waiting room

5. Secure waiting room

After administering the test, guests will be asked to wait for the results in a separate, secure waiting room. Results are returned in just 15 to maximum 30 minutes.

Responsible Business - Rapid COVID-19 - 06 If attendees test negative

6. If attendees test negative

Guests who test negative are shown by our teams to the event room where they can continue to work, network and prepare for the event.

Responsible Business - Rapid COVID-19 - On-site - 07 If attendees test positive

7. If attendees test positive

If any guest tests positive, our existing safety protocols will be activated, in line with our processes and local laws and legislation and affected persons will be directed to confirm the result with a PCR test, as instructed by the test provider and the ECDC.

Plan stress free

Organize arrival for your event attendees one day in advance, to save time on the day of the event.

Find your venue

Terms and conditions:

• Radisson Hotel Group does not accept any direct or consequential risks or liability in relation to COVID-19, specifically in relation to the products or services of the third-party supplier of COVID-19 rapid antigen tests.

• This service is currently available at selected Radisson Hotels in: Belgium, Denmark, Estonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Malta, Moldova, Netherlands, Norway, Poland, Romania, Russia, Sweden, Switzerland, UK and Turkey.

Resorts

At Radisson Hotels, we are focused on providing you with the time, space, and place for an unforgettable vacation across our resorts and leisure destinations worldwide. To help ensure you have peace of mind on your next escape, we have thoroughly specified each step of our 20-step safety protocol for resort hotels and tailored some procedures for resort environments and activities, such as:

Enhanced 20-step cleaning and safety protocol for Resorts

All our Resorts and their onsite partners are being briefed on these protocols and strongly encouraged to implement them. Watch the video for more information.

Physical distancing in all areas of the resort including in:

Responsible Business - Resorts - Physical distancing - Beach

Implementing physical distancing measures in beach, pool, and other wellness areas.

Responsible Business - Resorts - Implementing physical distancing measures in exercise and recreational activities

Implementing physical distancing measures in exercise and recreational activities.

Responsible Business - Resorts - Implementing physical distancing measures in specific resort facilities, such as changing rooms

Implementing physical distancing measures in specific resort facilities, such as changing rooms.

Responsible Business - Resorts - Implementing physical distancing measures in spa and wellness areas

Implementing physical distancing measures in spa and wellness areas.

Responsible Business - Resorts - Implementing physical distancing measures in outside spaces

Implementing physical distancing measures in outside spaces.

Increased cleaning and disinfecting

Responsible Business - Resorts - Increasing cleaning and disinfection frequency throughout the premises, with a special focus on recreational and relaxation areas

Increasing cleaning and disinfection frequency throughout the premises, with a special focus on recreational and relaxation areas.

Responsible Business - Resorts - Increasing cleaning and disinfecting frequency of Kids Clubs, paying attention to high-touch items

Increasing cleaning and disinfecting frequency of Kids Clubs, paying attention to high-touch items.

Air circulation

Resorts - Resorts - Improving air circulation processes in our spa and wellness areas.

Improving air circulation processes in our spa and wellness areas.

Sanitizing stations and disinfectant wipes

Responsible Business - Resorts - Installing alcohol-based hand sanitizing stations throughout the premises

Installing alcohol-based hand sanitizing stations throughout the premises.

Responsible Business - Resorts - Providing disinfectant wipes throughout the premises

Providing disinfectant wipes throughout the premises.

Cleaning & Disinfection

Radisson Hotel Group’s enhanced cleaning and disinfection guidelines have been developed in collaboration with Diversey, a global hygiene solutions provider, by uniting best-in-class cleaning and hygiene solutions with reinforced protocols and patented technology designed for healthcare.

Hotels that have been validated by SGS during their certification for the Radisson Hotels Safety Protocol generally use hospital-grade cleaning products and have been advised to follow enhanced cleaning and disinfection procedures in all areas of the hotel, as illustrated below.

Guest room

A drawn illustration of the guest room high-touch items

Guest room high-touch items are thoroughly cleaned daily and disinfected after each check-out. Included as a minimum:

AC controller
Armchairs’ armrest
Coffee machine
Door handles
Furniture handles
Lamps and all light switches
Minibars (locked)
Phone TV remote
Room accessories (kettles, iron, hairdryer)
Switches
Tabletops
Safe
Bathroom sink and taps
Toilet seat, flush, splash wall, toilet brush
Shower control taps
Showerhead

Reception and lobby

A drawn illustration of the reception and lobby high-touch items

Reception and lobby high-touch items are disinfected every 4 hours. The reception counter and credit card machines are disinfected after every guest. All room keycards are disinfected before being handed to the guest. The following are included as a minimum:

Armchairs
Door handles
Handrails Lift buttons
Credit card machines
Pens
Telephone
Room key card
Tables
Trash bins
Vending machine

Who is SGS?

SGS is the world’s leading inspection, verification, testing, and certification company, recognized as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world. Partnering with SGS ensures that the new protocols are validated, adapted, and in accordance with local requirements and recommendations. Under this program, individual hotels that comply with protocols can receive an official label of cleanliness and disinfection, issued by SGS, upon completion of a comprehensive local audit.

Please check this page frequently for updated health and safety information or our COVID-19 page with the latest information about our extended cancellation policy.