A reflection of the earth in a water drop, which is sitting on a leaf.

Health & Safety

Committed to delivering a clean and safe environment through health and safety protocols

As COVID-19 continues and the world evolves to the new normal, Radisson Hotels continue their proactive efforts to ensure the safety and well-being of our guests. 

RHG Safety Protocols

As part of the Radisson Hotels Safety Protocol, our top priority is maintaining the highest levels of safety in accordance with each country’s local regulations. Prevention steps include disinfecting all key entry points, including buffet areas and high touch points in public areas. A personalized contactless service is being offered throughout our properties wherever possible. Our team members’ health is monitored, and they receive regular Covid prevention training. In addition, we continuously monitor indoor air quality, and select hotels are adding CO2 meters in areas such as meeting rooms and fitness centers.

Rapid onsite COVID-19 testing for event attendees

To provide ease and confidence to return to face-to-face meetings and events, we have launched onsite, rapid COVID-19 antigen testing for attendees. To provide this service, we partner with leading healthcare providers to make the option available in 23 countries in Europe, the Middle East and Africa. For more details, please check the ‘Rapid COVID-19 testing’ tab below.

PCR testing

To facilitate the return of travel, Radisson Hotels are able to direct guests to an easily accessible and affordable PCR testing location. In addition, selected hotels will offer PCR testing on location for groups or individuals, or self-sampling PCR tests via the Group’s specialized partners.

Access to medical assistance for your peace of mind

Our hotel teams are ready to assist to help ensure the safety and well-being of everyone. As part of our continued efforts to help our guests enjoy a relaxed stay with us, our hotels can provide information on locally available medical assistance and support. If you or someone in your traveling party are feeling ill, our team members will do all they can to connect guests with the best locally available resources and local medical advisors. Our team can advise you on the nearest pharmacies and stores to purchase personal protective equipment kits, masks, and other medical necessities.

Flexibility in cancellation

We are constantly updating our global cancellation policy with the aim to offer you as much flexibility and planning comfort as possible. Our policy is subject to local regulations and variations applicable to the hotel legal entity. Please see more on this page.

Travel advisory

To help you stay on top of global restrictions and guidelines, we would like to share Travel Weekly’s handy tool with you. Find updated information about entry regulations around the world including quarantine requirements, travel restrictions, required testing, or documents. Adjust the filters and see what you need to do and bring with you depending on your passport, country of departure, and your destination. Disclaimer: Please be sure to stay up to date with the current travel regulations of your country and the country you plan on visiting, as restrictions, rules, and regulations are constantly changing. Radisson Hotels is not responsible for the information and content on Travel Weekly’s COVID entry rules map.

Resorts

At Radisson Hotels, we are focused on providing you with the time, space, and place for an unforgettable vacation across our resorts and leisure destinations worldwide. To help ensure you have peace of mind on your next escape, we have thoroughly specified each step of our 20-step safety protocol for resort hotels and tailored some procedures for resort environments and activities, such as:

Enhanced 20-step cleaning and safety protocol for Resorts

All our Resorts and their onsite partners are being briefed on these protocols and strongly encouraged to implement them. Watch the video for more information.

Physical distancing in all areas of the resort including in:

Responsible Business - Resorts - Physical distancing - Beach

Implementing physical distancing measures in beach, pool, and other wellness areas.

Responsible Business - Resorts - Implementing physical distancing measures in exercise and recreational activities

Implementing physical distancing measures in exercise and recreational activities.

Responsible Business - Resorts - Implementing physical distancing measures in specific resort facilities, such as changing rooms

Implementing physical distancing measures in specific resort facilities, such as changing rooms.

Responsible Business - Resorts - Implementing physical distancing measures in spa and wellness areas

Implementing physical distancing measures in spa and wellness areas.

Responsible Business - Resorts - Implementing physical distancing measures in outside spaces

Implementing physical distancing measures in outside spaces.

Increased cleaning and disinfecting

Responsible Business - Resorts - Increasing cleaning and disinfection frequency throughout the premises, with a special focus on recreational and relaxation areas

Increasing cleaning and disinfection frequency throughout the premises, with a special focus on recreational and relaxation areas.

Responsible Business - Resorts - Increasing cleaning and disinfecting frequency of Kids Clubs, paying attention to high-touch items

Increasing cleaning and disinfecting frequency of Kids Clubs, paying attention to high-touch items.

Air circulation

Resorts - Resorts - Improving air circulation processes in our spa and wellness areas.

Improving air circulation processes in our spa and wellness areas.

Sanitizing stations and disinfectant wipes

Responsible Business - Resorts - Installing alcohol-based hand sanitizing stations throughout the premises

Installing alcohol-based hand sanitizing stations throughout the premises.

Responsible Business - Resorts - Providing disinfectant wipes throughout the premises

Providing disinfectant wipes throughout the premises.