As COVID-19 continues and the world evolves to the new normal, Radisson Hotels continue their proactive efforts to ensure the safety and well-being of our guests.
RHG Safety Protocols
As part of the Radisson Hotels Safety Protocol, our top priority is maintaining the highest levels of safety in accordance with each country’s local regulations. Prevention steps include disinfecting all key entry points, including buffet areas and high touch points in public areas. A personalized contactless service is being offered throughout our properties wherever possible. Our team members’ health is monitored, and they receive regular Covid prevention training. In addition, we continuously monitor indoor air quality, and select hotels are adding CO2 meters in areas such as meeting rooms and fitness centers.
PCR testing
To facilitate the return of travel, Radisson Hotels are able to direct guests to an easily accessible and affordable PCR testing location. In addition, selected hotels will offer PCR testing on location for groups or individuals, or self-sampling PCR tests via the Group’s specialized partners.
Access to medical assistance for your peace of mind
Our hotel teams are ready to assist to help ensure the safety and well-being of everyone. As part of our continued efforts to help our guests enjoy a relaxed stay with us, our hotels can provide information on locally available medical assistance and support. If you or someone in your traveling party are feeling ill, our team members will do all they can to connect guests with the best locally available resources and local medical advisors. Our team can advise you on the nearest pharmacies and stores to purchase personal protective equipment kits, masks, and other medical necessities.
Flexibility in cancellation
We are constantly updating our global cancellation policy with the aim to offer you as much flexibility and planning comfort as possible. Our policy is subject to local regulations and variations applicable to the hotel legal entity. Please see more on this page.
Travel advisory
To help you stay on top of global restrictions and guidelines, we would like to share Travel Weekly’s handy tool with you. Find updated information about entry regulations around the world including quarantine requirements, travel restrictions, required testing, or documents. Adjust the filters and see what you need to do and bring with you depending on your passport, country of departure, and your destination. Disclaimer: Please be sure to stay up to date with the current travel regulations of your country and the country you plan on visiting, as restrictions, rules, and regulations are constantly changing. Radisson Hotels is not responsible for the information and content on Travel Weekly’s COVID entry rules map.
Ensure the safe handling of personal belongings in designated areas.
Install stations with alcohol-based hand sanitizer and gloves in hotel public areas and meeting and event spaces.
Increase cleaning and disinfection frequency of all hotel areas, paying special attention to high-touch items.
Improve air circulation processes to increase air quality.
Display door hanger with cleaning and disinfecting information in each meeting room.
Place a “disinfect box" in meeting rooms for used stationary items and disinfect them after events.
Ensure physical distancing in meeting and event facilities.
Ensure your hotel event manager is available for contact directly through your own device, to assist with your requests during the event.
Adhere to the strict safety procedures while serving all food and beverages.
Frequently clean and disinfect coffee machines.
