A reflection of the earth in a water drop, which is sitting on a leaf.

Health & Safety

Committed to delivering a clean and safe environment through health and safety protocols

As COVID-19 continues and the world evolves to the new normal, Radisson Hotels continue their proactive efforts to ensure the safety and well-being of our guests. 

RHG Safety Protocols

As part of the Radisson Hotels Safety Protocol, our top priority is maintaining the highest levels of safety in accordance with each country’s local regulations. Prevention steps include disinfecting all key entry points, including buffet areas and high touch points in public areas. A personalized contactless service is being offered throughout our properties wherever possible. Our team members’ health is monitored, and they receive regular Covid prevention training. In addition, we continuously monitor indoor air quality, and select hotels are adding CO2 meters in areas such as meeting rooms and fitness centers.

Rapid onsite COVID-19 testing for event attendees

To provide ease and confidence to return to face-to-face meetings and events, we have launched onsite, rapid COVID-19 antigen testing for attendees. To provide this service, we partner with leading healthcare providers to make the option available in 23 countries in Europe, the Middle East and Africa. For more details, please check the ‘Rapid COVID-19 testing’ tab below.

PCR testing

To facilitate the return of travel, Radisson Hotels are able to direct guests to an easily accessible and affordable PCR testing location. In addition, selected hotels will offer PCR testing on location for groups or individuals, or self-sampling PCR tests via the Group’s specialized partners.

Access to medical assistance for your peace of mind

Our hotel teams are ready to assist to help ensure the safety and well-being of everyone. As part of our continued efforts to help our guests enjoy a relaxed stay with us, our hotels can provide information on locally available medical assistance and support. If you or someone in your traveling party are feeling ill, our team members will do all they can to connect guests with the best locally available resources and local medical advisors. Our team can advise you on the nearest pharmacies and stores to purchase personal protective equipment kits, masks, and other medical necessities.

Flexibility in cancellation

We are constantly updating our global cancellation policy with the aim to offer you as much flexibility and planning comfort as possible. Our policy is subject to local regulations and variations applicable to the hotel legal entity. Please see more on this page.

Travel advisory

To help you stay on top of global restrictions and guidelines, we would like to share Travel Weekly’s handy tool with you. Find updated information about entry regulations around the world including quarantine requirements, travel restrictions, required testing, or documents. Adjust the filters and see what you need to do and bring with you depending on your passport, country of departure, and your destination. Disclaimer: Please be sure to stay up to date with the current travel regulations of your country and the country you plan on visiting, as restrictions, rules, and regulations are constantly changing. Radisson Hotels is not responsible for the information and content on Travel Weekly’s COVID entry rules map.

A new 10-step protocol for meeting and event spaces is currently being introduced to our hotels. New cleaning and disinfection procedures, increased attention to safety in communal spaces, protective equipment, and updated training for team members are included in the new protocols. All our worldwide locations are being briefed on these protocols and strongly encouraged to implement them. These protocols describe specific processes and measures that are designed to make you feel confident when you visit us. Read the outlined steps below or watch the video with more details.

Our hotels’ 10-step cleaning and safety protocol for Meetings & Events

To provide a safe and clean environment for your next conference or social gathering, we’ve also implemented a 10-step process to thoroughly sanitize our hotel meeting spaces and to follow physical distancing protocols. Your well-being is our priority so that you can meet with peace of mind.
A drawn illustration of a guest safely handing a their coat to a hotel employee.

1. Personal belongings

Ensure the safe handling of personal belongings in designated areas.

A drawn illustration of a conference attendee using a hand sanitizing station near meeting & event space.

2. Sanitizing stations

Install stations with alcohol-based hand sanitizer and gloves in hotel public areas and meeting and event spaces.

A drawn illustration of hotel workers cleaning meeting & event space.

3. Increase cleaning and disinfecting

Increase cleaning and disinfection frequency of all hotel areas, paying special attention to high-touch items.

A drawn illustration of clean air coming from a vent and circling around the meeting & event space.

4. Air circulation

Improve air circulation processes to increase air quality.

A drawn illustration of a hotel door with a hang tag indicating the meeting & event space has been cleaned.

5. Door hangers

Display door hanger with cleaning and disinfecting information in each meeting room.

A drawn illustration of a hotel employee disinfecting frequently used stationary items.

6. Disinfect box

Place a “disinfect box" in meeting rooms for used stationary items and disinfect them after events.

A drawn illustration of guests sitting in a conference room with the tables 6 feet apart.

7. Physical distancing

Ensure physical distancing in meeting and event facilities.

A drawn illustration of a conference organizer contacting the hotel event manager during a meeting or event.

8. Event manager contact

Ensure your hotel event manager is available for contact directly through your own device, to assist with your requests during the event.

A drawn illustration of food and beverage items individually packaged for a meeting/event.

9. Food safety

Adhere to the strict safety procedures while serving all food and beverages.

A drawn illustration of hotel employee cleaning a coffee machine located in the meeting & event space.

10. Coffee machines

Frequently clean and disinfect coffee machines.