Radisson Rewards Terms and Conditions
• Membership Obligations
• Expiration of Points and Termination of Membership
• Earning Points
• Redeeming Points
• Elite Status
• Disclaimer of Warranties and Limitation of Liability
• Program Modifications or Termination
• Governing Law and Interpretation
• Dispute Resolution
The following supersedes all prior Radisson Rewards™ Terms and Conditions. By participating or continuing to participate in Radisson Rewards after the Effective Date, you agree to the following:
Radisson Rewards™ is the global hotel rewards program (“Radisson Rewards” or the “Program”) as it may be provided from time to time to Program members (“members”, “you” or “your”) by Radisson Hospitality, Inc., its affiliates, subsidiaries and related companies (“Radisson”, “we”, “us” or “our”). Radisson Rewards offers its members the opportunity to earn and redeem points (at Participating Properties and with Partners). These terms and conditions (the “Program Terms”) govern your membership and participation in Radisson Rewards and it is your responsibility to read and understand all of them. Radisson may at any time, in its sole discretion and without notice or liability, terminate, amend, modify or supplement Radisson Rewards, Program benefits, or the Program Terms. By becoming and remaining a member of Radisson Rewards, and receiving and redeeming points, you agree that you have read, understand and accept these Program Terms as amended from time to time. Membership and Program benefits are offered at the sole discretion of Radisson.
1. RADISSON REWARDS DEFINITIONS
a. “Award Night” means a night at a Participating Property paid for by redeeming points. Award Nights are subject to these Program Terms and the terms and conditions of the Participating Property.
b. “Award Stay” means any stay at a Participating Property that includes one or more Award Nights.
c. “Eligible Food and Beverages” means certain food and beverages charged to your room during an Eligible Stay.
d. “Eligible Night” means a night at a Participating Property that is booked at an Eligible Rate.
e. “Eligible Rate” means a rate identified in Radisson Hotel’s reservation system as eligible for points. Eligible Rate does not include, without limitation, the following: employee rates; friends and family rates; airline crew rates; travel agency employee rates; certain promotional and package rates; rates paid using a free night voucher and other complimentary or barter rooms; rates booked through an online travel company, whether such rates are direct, auction or bid rates; rates booked and billed through a master account, including group accounts and tour operator accounts; and certain other rates booked through third parties.
f. “Eligible Stay” means one or more consecutive Eligible Night(s) at the same Participating Property, regardless of the number of check-ins or check-outs that occur during that stay.
g. “Elite Status” means an individual member’s status in Radisson Rewards with different and/or additional Program benefits according to status, as determined by Radisson from time to time in its sole discretion.
h. “Event Purchase” means the U.S. dollar amount spent at a Participating Property for certain costs associated with meetings, events and conventions, excluding tax and gratuities.
i. “Express Awards” means benefits, services and amenities offered by a Participating Property for which members may redeem points.
j. “Participating Property” means certain hotels and properties operating under Radisson brands, including Radisson Collection, Radisson Blu®, Radisson®, Radisson RED, Park Plaza®, Park Inn® by Radisson and Country Inn & Suites® by Radisson, and other brands or concepts that may be added by Radisson, that provide benefits to Radisson Rewards members from time to time. Participating Properties and the Program benefits provided by each Participating Property are subject to change at any time without notice. Radisson Rewards points cannot be earned or redeemed at prizeotel.
k. “Partners” means third parties and their service providers that provide benefits to Radisson Rewards members from time to time. Partners and the Program benefits provided by each Partner are subject to change at any time without notice. Nothing in the Program Terms is intended to or shall create or establish any agency, partnership or joint venture relationship between us and our Partners.
l. “Room Charges” means the U.S. dollar amount of the Eligible Rate paid during an Eligible Stay. Room Charges do not include tax, incidental or third-party charges incurred and charged to the room, such as charges for telephone or other communications services, laundry, pay-per-view movies, entertainment, recreational facilities, restaurants, banquets, catering, gift shops, stores, tenants, vendors or concessionaires.
2. MEMBERSHIP IN RADISSON REWARDS
a. Eligibility: Application for membership in Radisson Rewards is open to individual persons who are of majority age in their place of residence. Radisson Rewards members must provide and maintain an accurate email address and an accurate physical address, including city, state or province, and country of residence. An individual may maintain only one Radisson Rewards membership and may not earn Points on more than one Radisson Rewards account. Membership and participation in Radisson Rewards is void where prohibited by applicable law, rule or regulation.
b. Enrollment: You may apply for membership in Radisson Rewards at a Participating Property, online at www.radissonhotels.com/en-us/rewards, or by telephone at the numbers listed below. We may, in our sole discretion and without any liability to you, accept or decline your application for membership in Radisson Rewards. If we accept your application for membership, we will establish a Radisson Rewards account in your name. If you apply for membership at a Participating Property during an Eligible Stay and your application is accepted, you will receive your Radisson Rewards membership card and credentials at the time of enrollment. If you apply for membership online or by telephone and your application is accepted, you will receive your Radisson Rewards membership card and credentials in the mail after your first Eligible Stay.
c. Membership Obligations: As a Radisson Rewards member, you agree to comply with these Program Terms, the applicable terms and conditions of our Partners, and all applicable laws, rules and regulations. You agree that your participation in Radisson Rewards is entirely at your own risk. You agree that if you object to any of these Program Terms, or any modifications thereof, or otherwise become dissatisfied with Radisson Rewards, your only recourse is to terminate your membership. You agree that you are responsible for restricting access to and maintaining the confidentiality of your Radisson Rewards membership number, account, password and membership card. You also agree to promptly notify us if your Radisson Rewards membership card or membership number is lost or stolen, or if you believe your password has been stolen or compromised. You agree that you will provide accurate information to us at all times and to promptly notify us of any change in your information. You understand that the receipt of benefits as a Radisson Rewards member may be subject to tax liability, and agree that any tax liability, including disclosure, with respect to your membership in Radisson Rewards is solely your responsibility.
d. Expiration of Points and Termination of Membership:
i. Expiration of Points: If there is no points activity in your Radisson Rewards account for any 24-month period, we may, at any time and in our sole discretion and without notice or liability to you, void and cancel any or all of your points.
ii. Termination of Your Membership in Radisson Rewards by You: You may terminate your membership in Radisson Rewards at any time by contacting us.
iii. Other Modifications to and Termination of Your Membership In Radisson Rewards By Us: In addition to the above, we may, at any time in our sole discretion and without notice or any liability to you, (i) modify, suspend or terminate your membership in Radisson Rewards; (ii) modify, suspend or terminate your Elite Status; (iii) modify, suspend, void or cancel all or a portion of your points; (iv) modify, suspend, void or cancel your redemption of points. We may take these actions for the convenience of Radisson Rewards, or if there are reasonable grounds for suspecting, in our sole discretion, that (i) you have violated or are using the Program in a manner inconsistent with these Program Terms or the intent of the Program or any portion of the Program; (ii) you have misused or abused Radisson Rewards; (iii) your account activity or membership status involves or results from fraud, dishonesty, theft, or other illegal or improper means; (iv) you knowingly attempt to obtain or maintain more than one Radisson Rewards account; (v) your membership or participation in Radisson Rewards violates any applicable laws, terms or regulations; (vi) our provision of benefits under Radisson Rewards violates any applicable laws, terms or regulations; or (vii) you fail to pay any amounts due to or engage in abusive, inappropriate, offensive, or hostile conduct in connection with Radisson Rewards, Participating Properties, Radisson or our Partners, or their respective officers, directors, agents, employees, representatives or guests. These rights are in addition to any other remedy which may be available to us under applicable law and we have the right to take appropriate administrative and/or legal action, including, without limitation, criminal or civil prosecution, we deem necessary in our sole discretion.
iv. Effect of Termination: If your membership in Radisson Rewards is terminated for any reason, your Radisson Rewards account will be closed and all points in your Radisson Rewards account will be cancelled, forfeited, void and no longer available for redemption. If we modify, suspend, void or cancel any or all of your points, such points will be removed from your Radisson Rewards account and will no longer be available for redemption.
a. Earning Points:
i. At Participating Properties: Radisson Rewards members may earn 20 points per U.S. dollar spent on Room Charges and Eligible Food and Beverages at Participating Properties. Discount does not apply to tax or tip, alcoholic beverages, room service or in-room dining, catering or banquets, or group or parties of six or more. You must provide your Radisson Rewards member number when the reservation is made or at check-in. No points will be earned and no Eligible Nights/Stay for earning Elite Status will be credited if a property ceases to be a Participating Property after a reservation is made but before an Eligible Stay.
Points are considered earned once the stay has been completed, all charges have been fully paid, and the points have been added to your account. Points are not available for redemption before an Eligible Stay has been completed, fully paid and added to your account. Points may be earned by only one Radisson Rewards member per Eligible Stay, and that member must appear on the reservation and be the registered guest.
Points may be earned on up to three rooms booked under the same reservation, but credit for multiple rooms must be requested at or before the time of check-in and the member must appear on the reservation for at least one of the booked rooms and be a registered guest for the duration of the Eligible Stay. Points may not be earned for any other reservations that do not include the Radisson Rewards member’s name on the reservation and for which the member is not the registered guest.
ii. Through Partners: Radisson Rewards members may earn points with our Partners. These opportunities may vary based on the Radisson Rewards member’s country of residence, may not be available to all members, are subject to change at any time without notice, are governed by these Program Terms, and are subject to additional terms and conditions as required by an individual Partner. Partners are independent entities and we are not responsible for the nature or quality of products or services provided by any Partners, nor for any solicitation or marketing efforts by any Partners. You are responsible for complying with Partners terms and conditions, and privacy and usage policies. We are not responsible for and assume no liability for the terms, changes or discontinuances of Partners’ terms, conditions, privacy and usage policies, products or services.
Radisson Rewards members may not earn points and Partner benefits for the same activity. By providing your Radisson Rewards member number to a Participating Property, you indicate your preference to earn points.
iii. Purchasing Points: We may offer Radisson Rewards members, from time to time and in our sole discretion, the option to purchase points. We currently offer members the option to purchase points through Points.com. Additional terms and conditions apply, and may be found at www.radissonhotels.com/en-us/rewards/redeem/points. Points that are purchased are subject to these Program Terms. Any other sale, purchase, barter, auction, gift, transfer or assignment of points, except as may be specifically allowed in these Program Terms, is prohibited and will not be honored.
iv. Radisson RewardsTM Visa® Card: Radisson Rewards members who reside in the U.S. may earn points and qualify for additional benefits by using the Radisson Rewards Visa Card. Additional terms and conditions apply, and may be found at www.radissonrewardsvisa.com/credit/welcome.do.
v. Radisson Rewards for Business: Additional points can be earned by special event planners and other business professionals who plan meetings and conferences along with booking hotel stays for their company's business travelers.
1. Earning Points for Event Purchases: Meeting & Event Planner Members may earn 5 points per dollar spent for Event Purchases. Points for Event Purchases may not be earned where prohibited by applicable law, rule or regulation. You must request to earn points for Event Purchases at the time the meeting, event or convention is booked by including your name and Radisson Rewards membership number on the contract with the Participating Property. Event Purchases must be applied to one master bill in order to be eligible for points. Only one Radisson Rewards member may earn points for Event Purchases. You do not have to attend the meeting or event to be eligible to earn points for Event Purchases. Some services and amenities may not be provided directly by the Participating Property, and these and other charges, including charges for cancellation, attrition and other payments, may not be eligible as Event Purchases. Nights or stays associated with a meeting or event do not count towards your Elite Status.
Disclosure and Consent: You are responsible for disclosing to and receiving consent from your employer, principal and/or client that you will earn points and other incentives received from Radisson Rewards for Business, and must comply with any applicable gift and incentive policies.
2. Earning Points for Booking Hotel Stays: Small + Medium Enterprise (SME) Members may earn 10 points per dollar spent for completed Room charges at Participating Properties when booking travel for others. Application for Radisson Rewards for Business is open to individual persons who have acknowledged and agreed to the Program’s terms and conditions and who are: (i) invited and approved by Radisson Rewards, in its sole discretion; (ii) located in eligible countries, as determined in our sole discretion; (iii) who are of majority of age in their place of residence; (iv) responsible for the reservation of hotel rooms on behalf of their employer’s or organization; (v) employed by an organization that Radisson Rewards has approved in its sole discretion; and (vi) not a professional travel agent who books for individuals outside his/her employer and/or organization. An individual may not earn points for anyone else.
You must notify and inform your employer, as well as receive permission from your employer regarding your participation in Radisson Rewards for Business. By participating in Radisson Rewards for Business, you affirm and certify that:
b. you will comply with any terms and conditions, including travel policies, gift policies, and incentive policies of your employer, customers and clients;
c. you will comply with any applicable laws;
d. you will, when required by us, provide us with written evidence that you have made all necessary disclosures and have obtained all necessary consents;
e. you are not employed by any non-U.S. government (including any non-U.S. state-owned enterprise, or any non-U.S. government ministry, agency or similar body exercising any executive, judicial, arbitral, regulatory or administrative functions of or pertaining to government); and
f. you will notify us immediately of any change in your employer and update your information and ensure that you notify and obtain the permission of your new employer and comply with the requirements set out about.
b. Redeeming Points:
i. Generally: Radisson Rewards members may redeem points at Participating Properties or through our Partners. Points may be redeemed for the benefit of the Radisson Rewards member or for another individual as a gift. Except for transfers of points expressly allowed in these Program Terms or with Radisson’s written consent, points may not otherwise be sold, exchanged, bartered, brokered, transferred, purchased, auctioned or given away. Redemption options are subject to change from time to time without notice in our sole discretion.
When redeeming points, you will be required to verify your Radisson Rewards account information. The corresponding number of points will be subtracted from your Radisson Rewards account at the time the transaction is initiated, and there must be a sufficient number of points in your Radisson Rewards account at that time for the transaction. Points in two or more different accounts may not be combined for redemption. Redemption transactions may be approved or revoked in the sole discretion of Radisson.
ii. At Participating Properties:
1. Award Nights: Radisson Rewards members may redeem points for Award Nights at Participating Properties, subject to availability. Award Night reservations must be made in advance, and must be made through the Radisson Rewards website, a Radisson brand website, a Radisson mobile website, or through Radisson’s telephone reservation center. Award Nights may not be combined with other certificates, discounts, packages or promotional offers and are not commissionable, including without limitation commissions to travel agents. Award Nights apply to a standard room with standard occupancy. Additional occupants are subject to the Participating Property’s standard extra person charges. Award Nights are subject to each Participating Property’s cancellation, guarantee and deposit policies. Points equal to one night of an Award Night reservation will be deducted from your account if your reservation is not canceled in accordance with the Participating Property’s cancellation policy. Any incidental charges in connection with an Award Night are the sole responsibility of the member.
If a hotel ceases to be a Participating Property after an Award Night reservation is made, but before the actual stay, Radisson will use reasonable efforts to have the hotel honor the Award Night reservation, but cannot and does not guarantee that any such Award Night reservations will be honored. In addition, at the discretion of Radisson, Award Nights may not be available for reservation at a hotel once it is determined that such hotel will be leaving the Radisson system or otherwise will cease to be a hotel in the Radisson system regardless of the length of time before such hotel actually leaves the system.
2. Express Awards: Radisson Rewards members may redeem points for Express Awards. Express Awards, redemption requirements, and any additional terms and conditions are determined by each Participating Property in its sole discretion.
iii. Through Partners: Radisson Rewards members may redeem points with our Partners. Redemption opportunities and requirements with each Partner vary, are not available where prohibited by law, are subject to change at any time, are governed by these Program Terms, and are subject to additional terms and conditions as required by an individual Partner. Partners are independent entities and we are not responsible for the nature or quality of products or services provided by any Partners, nor for any solicitation or marketing efforts by any Partners. You are responsible for directly checking and complying with a Partners’ terms, conditions, and privacy and usage policies. We are not responsible for and assume no liability for the terms, changes or discontinuances of Partners’ terms, conditions, privacy and usage policies, products or services.
iv. Donating Points: Radisson Rewards members may donate points to certain nonprofit organizations, as determined by us from time to time in our sole discretion. Any other donation, transfer or gift of points is prohibited and will not be honored. Donated points are not tax deductible.
c. Elite Status: Radisson Rewards members may qualify for Elite Status. Benefits, awards, redemption opportunities and requirements for Elite Status are determined by us from time to time in our sole discretion. Members are eligible for Elite Status depending on the number of Eligible Nights or Eligible Stays at Participating Properties in a calendar year as follows:
i. Silver Elite Status: Radisson Rewards members may earn Silver Elite Status with at least 9 Eligible Nights or 6 Eligible Stays in one calendar year.
ii. Gold Elite Status: Radisson Rewards members may earn Gold Elite Status with at least 30 Eligible Nights or 20 Eligible Stays in one calendar year.
iii. Platinum Elite Status: Radisson Rewards members may earn Platinum Elite Status with at least 60 Eligible Nights or 30 Eligible Stays in one calendar year.
Once you qualify for Elite Status, you will maintain that status for the remainder of the then-current calendar year and through the following Program year, which runs from March 1 to February 28/29. We may from time to time grant discretionary Elite Status or offer promotion(s) that modify the criteria necessary to earn Elite Status. Unless provided by the terms of a promotion, a discretionary or promotional upgrade to an Elite Status does not waive the full number of Eligible Nights or Eligible Stays required for the next Elite Status or modify the length of time the Elite Status will remain in effect.
i. Online Account: Once you are enrolled in Radisson Rewards, you must activate your online account. Radisson will endeavor to credit your account with points on a timely basis. You are responsible for verifying that points are properly credited to your Radisson Rewards account. Any claim for points not properly credited must be received by Radisson with supporting documentation within six (6) months of the date of the claimed accrual of such points.
ii. Transfers: Except as expressly allowed in these Program Terms or with Radisson’s written consent, Radisson Rewards membership, points, Award Nights, Express Awards, Elite Status and other Program benefits may not be sold, exchanged, bartered, brokered, transferred, purchased, auctioned or given away, including without limitation as part of a domestic relations matter, divorce, inheritance, or otherwise by operation of law.
1. Transfers by Members with Elite Status: Radisson Rewards members with Elite Status may transfer points from that member’s account to another Radisson Rewards account upon request.
2. Transfers within a Household: Radisson Rewards members may transfer points to another Radisson Rewards member who resides in the same household, provided both individuals have been Radisson Rewards members for at least one year and the addresses for both accounts involved in the transfer have not been updated within thirty (30) days prior to the transfer request. Radisson reserves the right to require proof of eligibility or residency and, in its sole discretion, deny any request to transfer points.
3. Transfers upon Death: Points belonging to a Radisson Rewards member who is deceased may be transferred to the Radisson Rewards account of the deceased member’s beneficiary(ies) in our sole discretion. The deceased member’s membership in Radisson Rewards must have been in good standing at the time of death. The transfer request must include documentation showing proof of death, such as a death certificate, and proof of authority to make the request, such as court documents or the decedent’s will. Requests must be made within one (1) year of the date of death or the deceased member’s account will be closed and all points forfeited.
iii. No Cash Value: Except where required by law, points have no cash value and do not constitute member property. Accumulation of points does not entitle members to any vested rights with respect to any awards or the Program. As a Radisson Rewards member, the only right you acquire in points is the opportunity to surrender them for redemption in accordance with these Program Terms.
b. Subject to Applicable Law: Membership and participation in Radisson Rewards, and the collection and redemption of points, is subject to and may be void where prohibited or restricted by applicable law, rule or regulation, or employer’s or customer’s policies or requirements.
c. Currency Conversion to U.S. Dollars: All amounts settled in a currency other than U.S. dollars will be converted to U.S. dollars at a conversion rate determined by us in our sole discretion.
d. Disclaimer of Warranties and Limitation of Liability:
RADISSON OFFERS RADISSON REWARDS, THESE PROGRAM TERMS, AND ANY OTHER RELATED SERVICES AND PRODUCTS “AS-IS” AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EXPRESSLY DISCLAIMS ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DESIGN, ACCURACY, CAPABILITY, SUFFICIENCY, SUITABILITY, CAPACITY, COMPLETENESS OR AVAILABILITY. WITHOUT LIMITING THE FOREGOING, RADISSON DOES NOT REPRESENT, WARRANT, OR GUARANTY THAT RADISSON REWARDS OR ANY OTHER RELATED SERVICES AND PRODUCTS WILL BE UNINTERRUPTED, WITHOUT OMISSIONS OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED OR CHANGES IMPLEMENTED.
YOU AGREE THAT UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, WILL RADISSON, ITS OWNERS, AFFILIATES AND SUBSIDIARIES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES AND AGENTS HAVE ANY LIABILITY OR RESPONSIBILITY WHATSOEVER FOR, AND SHALL BE HELD HARMLESS AGAINST, ANY LIABILITY FOR ANY INJURIES, LOSSES OR DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES TO PERSONS, INCLUDING WITHOUT LIMITATION PERSONAL INJURY, DEATH, OR PROPERTY DAMAGE ARISING IN WHILE OR IN PART, DIRECTLY OR INDIRECTLY, FROM MEMBERSHIP OR PARTICIPATION IN RADISSON REWARDS OR USE OF AWARDS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, therefore such exclusions may not apply to you. In the event any of the foregoing are held liable for any damages related to such matters, your sole and exclusive remedy will be limited to reimbursement for services or products paid by you to the entity held liable which were not provided by such entity.
e. Indemnification: You agree to indemnify, release and hold harmless Radisson, the Participating Properties, and our Partners, and any of their parents, subsidiaries and affiliates, and their respective directors, officers, employees and agents, from any liability, costs, damages and fees (including attorneys fees) arising out of any claims related to your membership in Radisson Rewards.
f. Program Modifications or Termination: We reserve the right at any time, in our sole discretion, with or without notice and without any further liability or obligation, even though changes may affect the value of points already accumulated, to (i) add, modify, delete, change, suspend or terminate (“Change”) Radisson Rewards, in whole or in part; including without limitation any of the rules, procedures, conditions, benefits, awards, award levels, Participating Properties, Partner affiliations and opportunities, earning terms, redemption rules, or award availability (ii) Change these Program Terms, in whole or in part; (iii) Change any Radisson Rewards offers; (iv) Change the ability to redeem points in whole or in part; (v) Change the procedures for redeeming points, including the number of points required for redemption; (vi) Change the ability to accrue points, including but not limited to imposing time limits and changes in point values, in whole or in part; or (vii) assign in whole or in part Radisson Rewards to any related or unrelated entity. Upon assignment, the performance of the obligations herein will thereafter be the sole and direct responsibility of that entity. In the event of the termination of Radisson Rewards, all points not redeemed by the termination date of Radisson Rewards will be forfeited without compensation or any further obligation or liability, and no redemption of points will be honored thereafter. In accumulating points and otherwise participating in the Program, you may not rely upon the continued availability of Radisson Rewards, or any earning, redemption, or other offers made in connection with Radisson Rewards. All offers are available while supplies last, subject to any applicable cancellation policies, and are subject to change and/or revocation without notice. Program account information is our proprietary information and may be accessed by members only for the purpose of obtaining information regarding their account. We reserve the right to audit or investigate Program accounts and information at any time without notice to ensure compliance with Program Terms. During the course of an audit or investigation, information may be shared with parties assisting in such audit or investigation.
g. Governing Law and Interpretation: Your enrollment application and points earning and redemption claims under Radisson Rewards are subject to our verification and acceptance in our sole discretion, all of which acts shall be deemed made, performed, transacted, and closed in Minnesota, USA. Any claim or dispute arising or relating thereto or otherwise involving Radisson Rewards, membership or these Program Terms shall be governed and construed in accordance with the laws of the State of Minnesota (USA), without regard to its choice of law or conflict of laws terms. All interpretations of the Program Terms shall be at the sole discretion of Radisson. The English language version of the Program Terms governs.
h. Dispute Resolution: Any dispute between You and Radisson arising under, out of, in connection with or in relation to the Program, the Program Terms, any award, any redemption, or the parties' relationship, must be submitted to binding arbitration administered under the American Arbitration Association ("AAA") in accordance with its then current rules and procedures, except to the extent the rules and procedures are modified below. The arbitration shall be heard by a single arbitrator. The arbitration must take place in Minneapolis, Minnesota, or at another place mutually agreed upon by the parties.
i. Multiparty or class arbitration is specifically prohibited, and any arbitration will be on an individual basis alone; the arbitration may not be consolidated or otherwise joined with any other proceeding. The arbitrator will have no authority or power to proceed with any claim as a multiparty proceeding or a class action or to otherwise join or consolidate any claim with any other claim or any other proceeding involving third parties.
ii. Except as may be required by law, neither a party nor an arbitrator may disclose the existence, content, or results of any arbitration under this section without the prior written consent of both parties.
iii. The decision of the arbitrator will be final and binding on all parties to the dispute; however, the arbitrator will have no authority or power to: (i) stay the effectiveness of any pending termination of the Program; (ii) assess punitive or exemplary damages, or any other categories of damages disclaimed and waived in these Terms and Conditions; or (iii) make any award that extends, modifies or suspends any lawful term of the Program. The arbitrator must also follow the applicable law and may not disregard the law based on principles of justice or equity which are not a specific part of the applicable law. A judgment may be entered upon the arbitration award by any state or federal court in Minnesota or any other court of competent jurisdiction.
i. Jury Trial: The parties irrevocably waive any right they may have to a jury trial.
j. Statute of Limitations: Any and all rights to bring any claim or action relating to the Program, the Program Terms, any award, any redemption, or the parties' relationship must be brought within two (2) years after the first occurrence of the kind of act, event, condition or omission upon which the claim or action is based.
k. Attorneys' Fees: The prevailing party in any action or proceeding arising under, out of, in connection with, or in relation to the Program, the Program terms, any award or reimbursement, or the parties’ relationship is entitled to recover its reasonable attorneys' fees and costs.
l. Force Majeure : Our failure to administer Radisson Rewards in accordance with these Program Terms because of an act of God, war, fire, riot, terrorism, earthquake, actions of federal, state or local governmental authorities, including but not limited to the imposition of sanctions, or for any other reason beyond our reasonable control will not be deemed a breach of these Program Terms.
m. Entire Agreement/Waiver: These Program Terms and the other terms expressly referenced herein and linked hereto constitute the entire agreement between you and us regarding your participation in Radisson Rewards, your opportunity to earn and redeem points through Radisson Rewards, and your entitlement to any other benefits of Radisson Rewards, and supersede all prior agreements between us, whether oral or written, including, without limitation, all previous versions of these Program Terms. If we fail to act with respect to your breach or anyone else's breach of these Program Terms on any occasion, we do not waive our right to act with respect to future or similar breaches.
n. Severability: If any provision of these Program Terms is held by a court of competent jurisdiction to be void, invalid, contrary to law, or unenforceable for any reason, such provision shall be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law and the remaining provisions of these Program Terms shall remain in full force and effect.
p. Trademarks: Radisson RewardsTM, Radisson Blu®, Radisson®, Radisson RED, Park Plaza®, Park Inn® by Radisson, Country Inn & Suites® by Radisson and any other current and future trademarks and service marks associated with Radisson Rewards are service marks and trademarks of Radisson, or its affiliates or subsidiaries, and may not be reproduced or utilized in any way without the express, prior written consent of Radisson.
q. Administration: Radisson administers and promotes Radisson Rewards, creates and launches marketing and promotional campaigns on behalf of Radisson Rewards, and manages the relationships between Radisson Rewards and its Partners. Radisson, its affiliates and subsidiaries may from time to time sell points to third parties, including Participating Properties and Partners, and redeem points for cash (including, without limitation, points received from Participating Properties), airline tickets and other merchandise from our Partners.
5. CONTACT US
If you have questions about Radisson Rewards or these Program Terms, or to update your Radisson Rewards account information, please contact us by:
a. Email: firstname.lastname@example.org
Toll-free U.S. and Canada +1 (888) 288 8889
Caribbean, Mexico, Central & South America +1 (402) 501 5623
Europe, Middle East and Africa +353 1 513 8383
Asia Pacific +61 2 9320 4477
China 400 1203 254
India 1800 1080 321
Radisson Hospitality, Inc.
Member Service Center
11340 Blondo Street
Omaha, NE 68164
Or in Europe, Middle East and Africa:
Radisson Hotel Group
Member Service Center
4th Floor – Block 7
Belfield Office Park