Consumer Alerts

Consumer Safety Alerts

At Radisson Hotel Group, the safety and security of our guests is very important. As you may be aware, Onity Brand Locks has been the subject of recent media attention surrounding lock effectiveness. As a measure of added precaution, Radisson Hotel Group leadership has provided lock improvement guidelines, direct from the manufacturer to all franchise hotel’s currently with Onity Brand Locks in use. For more detailed information related to this matter, please visit the Onity brand website.

Consumer Scam Alerts

Lottery or Lucky Draw Scam

Radisson Hotel Group is aware of individuals based in China, with no association to the Radisson Hotel Group suite of hotel brands, claiming to be legitimate employees of Radisson Hotel Group or or loosely affiliated with Radisson Hotel Group in an official or unofficial capacity – these individuals have attempted to contact consumers with misinformation and claims of winning fictitious contests or games of luck, chance or some form of sweepstakes, in an attempt to convince unwitting consumers to turn over bank details and/or other sensitive personal information as a demand to receive these fictitious winnings (in the form of either cash or cash vouchers) that do not exist as a part of any Radisson Hotel Group consumer promotion offer. Radisson Hotel Group in no way operates in this manner and encourages consumers to contact us directly with any information as soon as possible.

Make My Holiday Scam

Radisson Hotel Group is also aware of numerous unsolicited fraudulent calls being made to consumers claiming to be employed or affiliated with any one of the Radisson Hotel Group brands - offering accommodations (to any Radisson hotel worldwide) to unwitting consumers if they agree to pay an initial deposit over the phone via credit card. Radisson Hotel Group and its affiliate brands has no connection with any such offer, nor have we as a brand or otherwise sponsored any such promotions or offers.

Employment Scam

A number of unsolicited fraudulent emails have circulated purporting to offer employment at one of the Radisson Hotel Group brands hotels - most commonly either Radisson or the Park Inn hotel brand - in the regions of Nigeria, Benin, India and the United Kingdom. These emails primarily target job-seekers who have posted their biographical information on internet websites and can often be identified by misspellings, poor grammar and unusual return addresses within the correspondence. The emails may include what appears to be official-looking documents as attachments and purport to offer employment to jobseekers without the need for in-depth interviews. The perpetrators then request sensitive personal information (including passport information, social security numbers or other personal data) and/or demand payment of fees to third parties - allegedly for work permits or visas. This is not a hiring practice within any Radisson Hotel Group brand or its affiliates, is not a legitimate communication from our organization and should be dismissed, reported and/or ignored.

Our General Recommendation

Regarding consumer product offers in any way associated with Radisson Hotel Group, we encourage you to not provide sensitive personal information or submit payment to third parties in response to such offers. To confirm the validity of any questionable notification, communication or offer connected with Radisson Hotel Group or our affiliates, please contact us immediately at the Radisson Hotel group Customer Support center.