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FAQs

Find answers to your frequently asked questions regarding Radisson Rewards

General information

Changes in the New Loyalty Program

We reviewed our Loyalty program to offer you a refreshingly simple experience with a three-tier structure. The new program allows you to experience memorable moments from day 1 such as Member Only Rates and discounts on food and beverages. You will also get access As Premium and VIP members, you have access to benefits that are tailor-made to improve your experience. From selecting your Favorite Hotel to a dedicated line to contact our Member Services Team, enjoy exclusive benefits every day. 
With this new approach, we want to offer you a personalized experience to adapt to your needs. 
Discover all the new benefits.
A new tier structure
In our new program, we have reviewed the tier structure for a refreshingly simple experience. Radisson Rewards now has three tiers with benefits starting from day 1. In the new program, we offer a faster way to get to the Premium tier. You will only need 3 stays and 5 nights to enjoy a personalized experience with dedicated benefits in your Favorite Hotel, and you can also choose how you want to be rewarded.

More flexibility to redeem your points
Your redemptions also evolved: you now have access to more flexibly in redeeming points. Whether it's to book your next stay with us or pay with points in hotel for your stay and on all services, you can use any combination of points and cash to get a free Award Night or discounts.

New functionalities to make the most of your points
Need more points? Combine your points to access greater rewards. You can now transfer points to and receive points from any member in the program. You can also refer your friends and family in the program to earn more points.

Always here to help
Get assistance from our exclusive Premium and VIP Contact Centers for any questions regarding your accounts or travel needs. This dedicated toll-free line makes it easy to access one of our Radisson Rewards Member Care Specialists and ensure faster resolutions to your queries.
No, your points balance will not be impacted by the changes. You will have the same amount of points in your account, and will be able to redeem them on a hotel stay with us or one of our partners. 
Please note that if you haven't used your points in the last 36 months, your points will be valid until February 2023. To keep your points valid, you only have to use your points on the reward of your choice. 
Not ready to redeem yet? You can buy points or even transfer points to any member in the program or to your Radisson Rewards Americas account to extend the validity of your points.
No, all your points are valid until at least February 2023. To extend the validity for an additional 2 years, simply use your points.

Your new tier is attributed to you based on your previous tier and the number of nights/stays accumulated until September 2022. Your new tier will be valid until December 2023 to give you more time to enjoy your benefits and accumulate nights and stays. 

  • If you were a Club member, your status remains unchanged. As a Club member, you enjoy benefits from day 1. You can now reach Premium status after only 3 stays (or 5 nights)—a minimal move for maximum benefits. 
  • If you were a Silver or Gold member, you will now be a Premium member. With Premium, you enter the powerhouse of the program, with additional benefits and can earn up to 27 points per $ spent. The novelty is that you can now activate the Discount Booster option in your account to receive a discount of up to 20% on all your bookings. 
  • If you were a Gold member with more than 17 stays (or 25 nights), your status is now VIP, the tier with the most exclusive benefits. Enjoy being rewarded everyday, and receive exceptional benefits and experiences. 
  • If you were a Platinum member your status is now VIP. Because we value your loyalty, you will continue being part of our top VIP tier and enjoy our most exclusive benefits which are more rewarding than before and designed just for you.
Yes, the benefits remain the same. As we believe that Every Moment Matters, new benefits have been added to provide you even more rewarding and memorable experiences. 
As a Club member: 
You now earn 8 points per $ and enjoy benefits from day 1 such as: 
  • Our Member Only Rate 
  • 10% discount on food and beverages
  • Exclusive access to Priority Line for your check-in and check-out 
As a Premium member: 
You now earn 27 points per $ spent. 
  • You can opt to receive up to a 20% discount and 9 points per $ spent on your bookings by enabling the Discount Booster option in your account. 
  • You can select your favorite hotel to receive personalized benefits as Priority List when the hotel is fully booked or My Luggage Storage. 
  • Enjoy all the benefits you enjoyed as a Silver or Gold member, such as free early check-in and late checkout, and free room upgrades to the next best category. 
As a VIP member: 
You now earn 36 points per $ spent.
  • You can opt to receive up to a 20% discount and 12 points per $ spent on your bookings by enabling the Discount Booster option in your account. 
  • You now also have access to our exclusive 24-hour VIP Contact Center for all your queries and access to exclusive areas in hotels when available. 
  • Enjoy all the benefits you enjoyed as a Platinum member, such as free breakfast for two.
Your current membership will remain the same. Only your tier and its validity date have been updated. 
Your points balance remains unchanged, and all your ongoing bookings still apply. As points are credited after your check-out, the new amount of points per $ will apply.
Now that you have your new tier, you have until December 2023 to accumulate nights and stays to either go up to the next membership level or remain in your tier.
Yes, you will be able to access your bookings from your account. Simply log in to your account to access all your information.
No, your Radisson Rewards Americas account will remain unchanged. The changes will not affect the tier of your Radisson Rewards Americas account. You will still be able to transfer points from both your Radisson Rewards and Radisson Rewards Americas accounts using our Global Points Transfer service.
No, you can still access your Radisson Rewards account by using your email and password as set up previously. You can choose to update your password at any moment in your account.
Yes, you have been upgraded to the Premium tier.
Discover your benefits now.
Yes, you will keep your Club status and will enjoy even more benefits than in the previous program. Upgrade to the Premium tier after only three stays or five nights.
As a Silver member, your new tier is now Premium. As a Premium member, you enjoy even more benefits than before. 
Discover your new benefits now.
You will enjoy our Premium status and receive even more benefits than before.
Yes, because we value your loyalty, we have upgraded you to our top VIP tier to start enjoying our most exclusive benefits.
Your new tier will be VIP, the highest and the most exclusive status.

My account

Accessing my account

You can create a Radisson Rewards account by enrolling in the program directly at our hotels during your stay, on our website, or by getting in touch with our Contact Center.
You can log in to your account by clicking on the Sign in/Join button on the top left corner of the homepage. Use your email or Radisson Rewards number with the configured password to access your account. You can update your password at any moment.
Yes, joining Radisson Rewards is completely free and easy.
If you're already a member, click on "Activate your account" on the Sign in page or fill in your details here.
To reset your password, simply log in to your account and go to your personal information section. Here you will be able to set up a new password for your account.
If you forgot your password and are unable to connect to your account, you can request to reset your password.
If you did not receive the password reset email, please verify the email address you've entered is correct or call Member Services for assistance. Be sure to have your 16-digit Radisson Rewards number available.
If you cannot access your account, please verify your credentials are correct or call Member Services for assistance. Be sure to have your 16-digit Radisson Rewards number available.

My information

You can edit your profile details by accessing the "My personal information" section in your account.
You can edit your profile details and your email address by accessing the "My profile" tab on your account. Make sure to confirm the change in the email you will receive on the newly added email address.
Unfortunately, you cannot change the name on your account. Please call Member Services for any further assistance.
After updating your information on your profile, the redemption option will be disabled for 24-hours for security reasons. After this delay, you will be able to redeem your points normally.
Yes, you can select My Favorite Hotel in your account once you've reached Premium tier. 
With My Favorite Hotel, you also access benefits dedicated to you: 
  • A Priority List to book in your Favorite Hotel when fully booked. To access the Priority List, simply contact your favorite hotel, if they receive a cancellation, you will be the first to be contacted to make your booking. 
  • My Favorite Room. You can save your Favorite Room. It will be assigned to you at check-in upon availability. 
  • My Luggage Storage. Store your luggage for a weekend or more to feel at home in your Favorite Hotel.
Yes, you can save your room preference once you've reached Premium tier. Once you have selected a Favorite Hotel in your account, you will also be able to choose your Favorite Room. Your Favorite Room will be assigned to you according to availability at check-in.
Once you reach the Premium status, you will be able to choose to receive up to a 20% discount on all your bookings. If this option is selected in your account, you will receive 9 points per $ spent as a Premium member, and 12 points per $ spent as a VIP member. You can disable this option at any time in your account.

Communication preferences

You can choose your communications preferences in the Preference Center in "My personal information" section of your account.

My membership

You can access your Digital Card on the Radisson Hotel App and add it in your wallet on both iOS and Android. Simply log in to your account in our app to add your card in your wallet.
Your Radisson Rewards number is your unique identification for Radisson Rewards. You will need to add this number to all your bookings to earn points. Your Radisson Rewards number is assigned to you at the moment of enrollment. To know what your Radisson Rewards number is, log in to your account using your email and password. In your account, you'll be able to access your Radisson Rewards number and current point balance.

My reservations

You can access your upcoming reservations, past stays, and canceled reservations in the "My Reservations" section of your account.
You may modify or cancel a reservation online directly in your account. Because all Radisson Hotels brands are connected to our central reservation system, you will have access to all your reservations if your Radisson Rewards was entered at the moment of booking. If you cannot see one of your reservations, select "My reservations" from the menu at the top of the website and then "Find your reservations," entering your name and the confirmation number you received when making your booking.
You can access your upcoming reservations, past stays, and canceled reservations in the "My Reservations" section of your account.

Account management

Points belonging to a deceased Radisson Rewards member may be transferred to the Radisson Rewards account of the deceased member’s beneficiary(ies) at our sole discretion. The transfer request must include documentation showing proof of death, such as a death certificate, and proof of authority to make the request, such as court documents or the decedent’s will. Requests must be made within one (1) year of the date of death or the deceased member’s account will be closed and all points will be forfeited. 
Contact our Member Services to arrange the transfer of points and to close the account.
Yes, you can merge two Radisson Rewards accounts. Simply contact our Member Services via phone or email to request the merge. Both accounts must belong to you for the merging to be eligible.
Yes. Membership is open to non-professional travel arrangers, executive assistants, and administrative staff at small and medium enterprises who make hotel bookings on behalf of their company’s business travelers. Members must reside in an eligible country. Please see our program terms and conditions for a list of eligible countries and more details on obligations and participation.

Radisson Rewards Americas

Yes, you can earn points in the Radisson Rewards Americas program for hotel stays in the United States, Canada, the Caribbean, and Latin America. You may also earn points for hotel stays in Europe, the Middle East, Africa, or Asia Pacific by joining the Radisson Rewards program via radissonhotels.com/rewards.
Yes, Radisson Rewards and Radisson Rewards for Bookers and Planners members may transfer points to Radisson Rewards Americas, the Radisson Hotels Americas loyalty program, which supports members who earn and redeem in the United States, Canada, Latin America, and the Caribbean. Members must have an account with both the Radisson Rewards and Radisson Rewards Americas program with the same email address and name on the account to use the Global Points Transfer process.
Since June 17, 2021, Radisson Rewards and Radisson Rewards Americas are two different loyalty programs. Make sure you sign up using the same name and email address in order to be able to use the Global Points Transfer service.
To book hotels in Europe, the Middle East, Africa, and Asia Pacific, simply book on our website.
No, Radisson Hotels Americas joining Choice Hotels International will give you more attractive travel options through Choice’s global portfolio of more than 7,000 hotels. For the moment, Radisson Rewards Americas and Choice Privileges loyalty programs will remain separate. You will therefore keep enjoying your Radisson Rewards Americas benefits and points as usual. 
Radisson Hotels and Radisson Rewards will not be joining Choice Hotels International and will therefore keep operating in Europe, the Middle East, Africa, and Asia Pacific as usual.

My vouchers

Vouchers are personalized benefits awarded to you to thank you for your loyalty. To learn more about your available Voucher codes, go to the "My vouchers" section of your account. You will be able to see what your Voucher can be used on, as well as the validity and terms and conditions.
No, you cannot buy or redeem points to obtain a Voucher. Vouchers are awarded to you based on your activity with us.
To use the Voucher codes that have been awarded to you, please go to your account's "My vouchers" section. Here you will have access to all your valid Voucher codes and have more information on what you can use them on.

My tier and benefits

Tiers

Radisson Rewards program has three tiers: 

  • Club: Our entry level tier where you'll enjoy benefits from day 1 and easy access to our Premium tier. 
  • Premium: With Premium, you are in the powerhouse of the program. 
  • VIP: Our highest and most exclusive tier where you'll enjoy benefits tailor-made for you.
As soon as you register, you become a Club member of Radisson Rewards. To upgrade to the next tier, you need to accumulate eligible nights and stays. 
From Club to Premium tier, you need to reach 5 nights or 3 stays. 
From Premium to VIP tier, you need to reach 30 nights or 20 stays.
Yes, if you book through a third party vendor, the nights and stays will be counted towards your next tier. To make sure your nights and stays are taken into account, please provide your Radisson Rewards number when checking in on your next stay. 
We recommend booking through Radisson Hotel's direct channels such as Radisson website, our app, our Contact Center, or through a hotel to be rewarded with the best rates thanks to our Member Only Rate and earn points for your stays.
The tier status of every member will be evaluated yearly. By meeting the requisites of your tier yearly, you will maintain your tier status.

Tier qualifications

An eligible stay or night is a night or a stay in a Participating Property that is booked at an eligible rate. 
To know more about eligible rates and bookings, please check our terms and conditions.
As soon as you register you become a Club member, which can be upgraded to Premium by staying for five nights. To go from Premium to VIP, you have to stay at least 30 nights.
As soon as you register you become a Club member, which can be upgraded to Premium after three stays. To go from Premium to VIP, you have to complete 20 stays.
Your tier is calculated based on the number of eligible nights or stays accumulated over the course of one year. To upgrade to Premium tier, you will need 3 stays or 5 nights. To upgrade to VIP tier, you will need 20 stays or 30 nights.

Advantages & Benefits

Club members benefit from Member Only Rates, Priority Line and a 10% discount on food and beverages from the moment they join Radisson Rewards except in the following restaurants: 

ENEKO BASQUE at Radisson Collection Sevilla 

ENEKO BASQUE at Radisson Collection Brussels 

NKO at Radisson Collection Bilbao 

ISSEI at Radisson Collection Tallinn 

SHANGHAI KITCHEN at Radisson Collection Brussels 

BISTROT BERTARELLI at Radisson Collection Touring Club Milan 

ZOJA at Radisson Collection Palazzo Nani Venice 

LONA at Radisson Blu Madrid 

VELOCE MILANO at Radisson Collection Touring Club Milan 

ATRIUM BAR at Radisson Collection Berlin 

ISTROS BAR at Radisson RED Vienna 

BALAUSTINE at Radisson Collection Berlin 

SARAI at Radisson RED Vienna 

ISSEI at Radisson Collection Stockholm 

BALAUSTINE at Radisson Blu Hamburg 

STOKE at Radisson RED Liverpool 

ENEKO BASQUE at Radisson RED Naples 

ISSEI at Radisson Collection Copenhagen 

ITALIAN CONCEPT at Radisson RED London Heathrow 

ISSEI at Radisson Dubai Damac Hills

NKO & NKO ROOFTOP at Radisson RED Madrid 

SOFIA & NKO at Radisson Collection Santa Sofia Milan

Premium members enjoy all the Club member rewards as well as free room upgrades, My Favorite Hotel, and Discount Booster benefits among others, such as free early check-in and check-out and a free night.
VIP members enjoy all benefits from other tiers plus a 15% discount on food and beverages, exclusive VIP area access, and a free breakfast for two.
To benefit from our Member Only Rate, you need to be a Radisson Rewards member and book your stays directly with us via our website or app, Contact Center, or directly with our hotels.
The Discount Booster option is accessible to Premium and VIP members only, and enables you to receive up to a 20% discount on all your bookings. You can activate this option in your account, by going to the "Rewards preferences" section. When the Discount Booster plan is activated, you will receive up to a 20% discount and earn 9 points per $ instead of 27 points as a Premium member, and 12 points per $ instead of 36 points as a VIP member. You can activate or deactivate the Discount Booster option at any moment in your account.

Status Match

Yes, if you have an Elite status in another Hotel Loyalty Program, you can benefit from a status match in Radisson Rewards and directly access our Premium tier. 
To request a Status Match, please contact our Member Services by phone or via our contact form. 
You must provide proof of your current membership with another hotel program. If a Status Match is granted, it is valid for the current program year only and is a courtesy that can be granted as long as you did not have a Status Match within the last five years.
Yes, your Radisson Rewards Americas Elite status can be matched to our Premium tier. Please contact our Member Services by phone or via our contact form to request your Status Match. 
You must provide proof of your current membership with another hotel program. If a Status Match is granted, it is valid for the current program year only and is a courtesy that can be granted as long as you did not have a Status Match within the last five years.

Radisson Rewards member benefits for hotels in China

  • Radisson Rewards points for hotel stays: Club: 8 points/USD 1; Premium: 27 points/USD 1; VIP: 36 points/USD 1
  • Elite qualifying night/stay: Counts towards earning Radisson Rewards Elite status 
  • Discount Booster: For Premium & VIP member - Switch on Discount booster to receive up to 20% discount on rooms 
  • Priority Line 24h exclusive call center: For Premium & VIP member
 

In-hotel member benefits at China hotels

  • Discounts on food and beverages: Club: 5%; Premium: 10%; VIP: 10%  
  • Late check-out: Club: 12:00; Premium: 14:00; VIP: 16:00  
  • Free extra bed for family use: VIP only 
  • Early check-in: 10:00 for VIP only 
  • Welcome fruits: VIP Only 
  • Welcome drinks: VIP Only 
  • Free room upgrade: Premium – one category; VIP – two categories
  • Access to Executive Lounge: VIP only 
  • One free breakfast: Premium & VIP member
The localized, in-hotel member benefits at Radisson Hotel Group properties in China, will be delivered by Jin Jiang Club for all stays with arrival dates on or after August 1, 2019.
Yes. You will earn Radisson Rewards points and Elite qualifying nights and stays for all eligible hotel stays as you always have. There are no other changes to the Radisson Rewards program beyond the localized, in-hotel member benefits at our hotels in China, provided by Jin Jiang Club program.
Yes. You can redeem your points for free Award Nights or Points + Cash at Radisson Hotel Group properties in China with no black-out date for standard rooms.
No. You do not need to join Jin Jiang Club program to receive in-hotel member benefits at Radisson Hotel Group properties in China. However, if you book other Jin Jiang hotels, you may choose to join Jin Jiang Club program at the front desk during your stay.

Radisson Tianjin Aqua City 

Radisson Tianjin

Radisson Suzhou 

Radisson Ningbo Beilun Radisson Hangzhou Qianjiang 

Radisson Exhibition Center Shanghai 

Radisson Collection Yangtze, Shanghai 

Radisson Collection Wuxi Radisson Collection Resort, Nanjing 

Radisson Collection Hotel, Hyland Shanghai 

Radisson Collection Hotel Xing Guo Shanghai 

Radisson Blu Zhengzhou Huiji 

Radisson Blu Shanghai Pudong Jinqiao 

Radisson Blu Resort Wetland Park Wuxi 

Radisson Blu Plaza Chongqing 

Radisson Blu Kashgar 

Radisson Blu Hotel Shanghai New World 

Radisson Blu Hotel Liuzhou 

Radisson Blu Hotel Hangzhou Xintiandi 

Radisson Blu Hotel Chongqing Sha Ping Ba 

Radisson Blu Forest Manor Shanghai Hongqiao 

Park Plaza Beijing Wangfujing 

Park Plaza Beijing Science Park

My points

Points earning mechanics

The points earned for your stay are calculated based on the amount spent on booking your room along with any food and beverage expenses made during your stay. 
Points accrual differs according to your tier: 

  • Club members earn 8 points per $ spent 
  • Premium members earn 27 points per $ spent 
  • VIP members earn 36 points per $ spent

Earned points are added on your points balance 7 to 10 days after check out.

Your points balance is available in your account. 
You can also check how many points you've earned for each booking in your activity statement.
Your points are valid for 24 months from the day they are added to your account.
To extend the validity of your points for an additional 24 months, you need to either book or use your points (buy/gift/transfer points to extend the validity of your points).
To get more information on points expiration, please get in touch with our Contact Center by phone or via our contact form.

Earn

You can earn points on: 
  • Every eligible hotel stay booked directly with us through our website, app, Contact Center, or at one of our hotels with an eligible rate. 
  • All expenses made on food and beverages at our participating restaurants during your stay (alcohol beverages excluded). 
  • Meetings & Events. You can earn 5 points per $ spent on booking a meeting room at one of our hotels or by organizing a meeting with us. 
  • With one of our partners. You can earn points by renting a car, shopping in Bicester Village, and on booking experiences in the destination of your choice.
You will earn points on eligible rates when booking directly through Radisson Hotels direct channels (website, app, Contact Center, and hotel). 
An eligible rate is a rate identified in Radisson's reservation system as eligible for earning points. Eligible rates do not include, without limitation, the following: employee rates; friends and family rates; airline crew rates; travel agency employee rates; certain promotional and package rates; rates paid using a free night Voucher, and other complimentary or barter rooms; rates booked through an online travel company, whether such rates are direct, auction or bid rates; rates booked and billed through a master account, including group accounts and tour operator accounts; and certain other rates booked through third parties.
To earn points on your stays, make sure to book through a Radisson Hotels direct channel (website, app, Contact Center, and hotel) with your Radisson Rewards number.
Please allow 7–10 days from your departure date for your points to be posted to your account.
You will earn your points in approximately 4-6 weeks after completing your purchase with the partner. If your points are still pending, our partner will be able to advise you on the status of your request.
Radisson Rewards Experiences allow you to enjoy memorable experiences such as booking tours and activities in our destinations to earn points. Make sure you book on the Radisson Rewards Experiences page, and enter your loyalty number when you complete your reservation to earn points.
You will earn 15 points per $ spent and may earn more points during promotional periods. You can also enjoy discounts and other benefits as a member. 
Your earned points will reflect in your account in the month following your completed reservation when booked on an eligible platform.
If you booked on Radisson Rewards Experiences, you can retroactively claim points where eligible by contacting within 6 months of the reservation being completed. Please send your name, loyalty number, and the reservation details to claim your missing points.
To claim your missing points, please contact our Member Services and provide your Radisson Rewards number and reservation number.
To claim your missing points, please contact our Member Services and provide your Radisson Rewards number and reservation number.
No, you will not earn points on your bookings done with a third-party vendor, and cannot retroactively claim points. Only bookings made directly with Radisson Hotels will accrue points. 
Nights booked through a third-party vendor will contribute to your tier status, and you will be eligible for the respective benefits in the hotel during your stay.
Yes. Please see our terms and conditions for further information.
Yes, you can enroll during your check-in to ensure you will receive points for your stay.
Yes, you can refer a friend or a family member to Radisson Rewards to earn bonus points. Both you and the person referred to the program will earn points after their first stay with us.
Yes, you can refer a friend to the program to earn bonus points. For each referral, you and the person referred to our program will earn 1,000 bonus points. To earn your bonus points, the new member should have completed at least one stay at one of our properties and checked out. The points will be credited on both accounts within 7 to 10 days after the check-out day. 
As a referent of the program, you can earn up to 50,000 bonus points per year and can refer as many people as you want.
Yes, when you are referred to our program you will earn 1,000 bonus points after your first stay at one of our properties. The points will be added to your account 7 to 10 days after your check-out
No, as the points are calculated based on your stay bill, food and beverages consumed without a hotel stay associated are not eligible for point accrual.

Manage my points

Yes, you can purchase points using the Buy and Gift Points functionality and gift them to the person of your choice. This person needs to be enrolled in the program to be eligible.
Yes, you can convert your points into Airline Miles. 
For that you have two options: 
  • You can choose the auto conversion option: Every 10,000 Radisson Rewards points earned will automatically be converted to the airline you have selected to transfer to, which you can choose from your earn preferences in your account by linking your airline's frequent flyer number. 
  • You can choose to convert your points in increments of 2,000, 50,000, or 100,000 points to airline miles at the ratio specified per partner. 
Please note that the redemption option may vary by airline. Miles may take 4-6 weeks to be posted to your frequent flyer account.

Redeem

Points can be used as a payment method to book a stay, make donations, to convert to Airline Miles, or to get a Priority pass. You can also pay for your stay with points at check-out, using from 10 points to pay for your room, acting as a discount on your stay.
Yes. You can use your points to book your next stay at any of our hotels and resorts.

To redeem your points on a booking:

1. Select a destination and go in the booking search 

2. Select the room with the label "Pay with points" 

3. On the check-out page select "Use my points". You can choose how many points you would like to use. If you don't have enough points to cover the full cost of a room, you can use a combination of points and cash. 

4. Click on redeem

No. To modify the amount of points used to book your stay, you need to cancel your booking and make a new one using the new amount of points.
Yes, the nights and stays acquired on all bookings made through our online channels, whether paid in cash or points, count towards your next tier.
No, however, you have the possibility to earn points when booking a Radisson Rewards Experience in the city of your choice.
Yes, you can use your points to pay for the service of your choice during your stay at a Radisson Hotels property. Simply make your request at front desk. The amount payable will be deducted in points from your total bill.
Yes, you can convert your points into Airline Miles and get your free flight faster with one of our airline partners.
No. By booking with one of our rental car partners, you will be able to earn points when you complete your reservation. Make sure you book via the specified partner page, and include your Radisson Rewards number in the reservation to earn the points.
Yes, you can redeem a minimum of 3,000 points to the charity of your choice.
No. Your tier is calculated only on the number of nights or stays accrued for the last 12 months since the enrollment date or last upgrade.
No. You can maintain your tier for another 12 months by accumulating the sufficient amount of nights or stays to remain in your tier.
Yes, you can use your points to book for someone else. Before confirming your booking, make sure to update the name of the guest who will be staying at the property. If the names of the booker and the person staying do not match while checking in, the hotel has the right to cancel the reservation.

Buy & Gift Points

With Buy Points, you can purchase up to 80,000 Radisson Rewards points for yourself per calendar year. With Gift Points, you can purchase up to 250,000 Radisson Rewards points for another Radisson Rewards member per calendar year. 
Purchased points will take up to three days to award in to the respective Radisson Rewards account. 
Purchased points transactions are not refundable, and purchased and received points are not exchangeable. All purchase terms and conditions and all standard Radisson Rewards terms and conditions apply.
You may use any valid Visa, MasterCard, American Express, JCB, Diners Club, or Discover Card.
Our designated vendor, Points.com, will process and charge your credit card for your purchase.
When you complete the online transaction, you will receive a confirmation number. Keep your confirmation number available until the points are deposited. You will also receive two emails. The first (a receipt) is sent when you complete the online transaction. The second (a confirmation) is sent when the full transaction is completed. 
If you do not receive any of these emails, please check your spam folder.
Please allow up to 72 hours for the points to be deposited into the Radisson Rewards account.
On completing the Buy Points transaction, you can view the purchased points in your Radisson Rewards account when you log in to the website with your Radisson Rewards number and password. 
On completing the Gift Points transaction, the member you gifted points to will see the points awarded in their account. Please allow up to 72 hours for the points to be awarded.
We will ask you for the recipient’s email address during the transaction and will send a notification of your gift to that email address when the points are credited to their account. We will also email you a confirmation number so that you know the transaction is complete. You can also add a personalized message to the giftee when making your purchase.
Processing of purchased points takes up to 72 hours. You can use the points once they are credited to the Radisson Rewards account.
No, points may only be purchased online. The 72 hour posting schedule can not be expedited.
No, but you can create a Radisson Rewards account to obtain a Radisson Rewards number by enrolling in the program via the website.
No, but you can create a Radisson Rewards account to obtain a Radisson Rewards number by enrolling in the program via the website.
With Buy Points you can purchase a maximum of 80,000 Radisson Rewards points for yourself per calendar year. With Gift Points, you can be gifted 80,000 Radisson Rewards points per calendar year. 
The maximum Radisson Rewards points any member can earn through purchased points in a calendar year is 160,000 Radisson Rewards points.
No, the purchased points do not count toward your tier status through either Buy Points or Gift Points.
No, the points purchased are non-refundable, non-transferable, and non-exchangeable.
You can redeem your points with Radisson Hotels or with any redemption partner with the exception of Lufthansa's Miles & More program. Members purchasing points or receiving gifted points may not redeem purchased points for miles with Lufthansa’s Miles & More program.

Bookers & Planners

Bookers & Planners program

Radisson Rewards provide additional benefits for travel professionals (travel agents, travel arrangers, planners) who book hotel rooms for their clients or colleagues, or meetings and events in Radisson Hotels across Europe, the Middle East, Africa and Asia Pacific. 
By enrolling as a Bookers and Planner member, you can earn points for every booking you make and receive access to exclusive offers and promotions.
You can use the same Radisson Rewards number to earn points and benefits for your personal stays alongside your professional bookings.
As our guest, you are entitled to earn points and benefits according to your tier. Check out "My tier and benefits" section of these FAQs to learn more.
No, you just need to enroll as a Radisson Rewards Bookers and Planners member to earn points for your personal and professional bookings.
As a Radisson Rewards for Bookers & Planners member, you can earn points by booking hotel stays on behalf of others through our eligible channels: 
  • GDS: Learn more about it here.
  • Our website: Learn more about it here.
  • You can also earn points by booking meetings and events, be sure to let the hotel know you are a Radisson Rewards for Bookers & Planners member.
You can earn 10 points per $ spent on room bookings on behalf of others. Earnings are based on eligible stays consumed room charges only, excluding taxes and service charges.
Yes, as a Bookers & Planners member, you’ll earn 10 points per $ spent and the travelers you book for can earn up to 36 points per $ according to their tier. Remember to include the travelers' Radisson Rewards number in each reservation.
Yes, you can refer a client, a colleague, a friend, or a family member to Radisson Rewards. You will both earn 1,000 points after the referee's first stay with us.
You can earn 5 points per $ spent on Meetings & Events and group reservations, up to a maximum of 250,000 points per booking.
You can earn points in various ways such as through our partners (Rental cars, Bicester Village, Musement), by member transfer, referring a member, or buying points. Please check out 'My Points' section of these FAQs to learn more.
You get access to a 24h Exclusive Bookers & Planners Contact Center and enjoy upgrade to Premium status after one professional booking. You can also transfer points between members and use your points, or a combination of points and cash to pay for hotel stays and services.
You will be upgraded to Premium after completing one eligible professional booking or after 3 stays or 5 nights as a guest.
You can enjoy our Member Only Rate, Priority Line, discounts on food and beverages, and much more according to your tier. Check out "My tier and benefits" section of these FAQs to learn more.
The Professional Rate is dedicated to professional travel agents enrolled in Radisson Rewards for Bookers and Planners program with a valid IATA/TIDS/CLIA/TRUE number. With this rate, you can enjoy up to 30% off room rates at Radisson Hotels in Europe, the Middle East, and Africa and up to 50% off room rates at Radisson Hotels in the Asia Pacific.  
If you are not a professional travel agent, you can still benefit from our exclusive Member Only Rate.
Please check out "My points" section of these FAQs to learn more.
No, participation is by individual account only. Pooling of points or team accounts is considered fraudulent and will result in the loss of all points. Please see the program terms and conditions for details.

On 17 June, 2021, Radisson Rewards and Radisson Rewards Americas became two separate legal entities, operating as two business organizations. To adhere to U.S. regulations, we now have two separate websites, social media channels, apps and loyalty programs, along with separate Radisson Member Care Centers for both entities. 

To earn points worldwide, you will need an account in both Radisson Rewards and Radisson Rewards Americas. To be able to use and transfer your points in both programs, please make sure to use the same name and email address in both accounts.

Your Radisson Rewards for Business membership has automatically transitioned into the new Radisson Rewards program, while you keep the same membership number and point balance.