As COVID-19 continues and the world evolves to the new normal, Radisson Hotels continue their proactive efforts to ensure the safety and well-being of our guests.
RHG Safety Protocols
As part of the Radisson Hotels Safety Protocol, our top priority is maintaining the highest levels of safety in accordance with each country’s local regulations. Prevention steps include disinfecting all key entry points, including buffet areas and high touch points in public areas. A personalized contactless service is being offered throughout our properties wherever possible. Our team members’ health is monitored, and they receive regular Covid prevention training. In addition, we continuously monitor indoor air quality, and select hotels are adding CO2 meters in areas such as meeting rooms and fitness centers.
Rapid onsite COVID-19 testing for event attendees
To provide ease and confidence to return to face-to-face meetings and events, we have launched onsite, rapid COVID-19 antigen testing for attendees. To provide this service, we partner with leading healthcare providers to make the option available in 23 countries in Europe, the Middle East and Africa. For more details, please check the ‘Rapid COVID-19 testing’ tab below.
To facilitate the return of travel, Radisson Hotels are able to direct guests to an easily accessible and affordable PCR testing location. In addition, selected hotels will offer PCR testing on location for groups or individuals, or self-sampling PCR tests via the Group’s specialized partners.
Access to medical assistance for your peace of mind
Our hotel teams are ready to assist to help ensure the safety and well-being of everyone. As part of our continued efforts to help our guests enjoy a relaxed stay with us, our hotels can provide information on locally available medical assistance and support. If you or someone in your traveling party are feeling ill, our team members will do all they can to connect guests with the best locally available resources and local medical advisors. Our team can advise you on the nearest pharmacies and stores to purchase personal protective equipment kits, masks, and other medical necessities.
Flexibility in cancellation
We are constantly updating our global cancellation policy with the aim to offer you as much flexibility and planning comfort as possible. Our policy is subject to local regulations and variations applicable to the hotel legal entity. Please see more on this page.
To help you stay on top of global restrictions and guidelines, we would like to share Travel Weekly’s handy tool with you. Find updated information about entry regulations around the world including quarantine requirements, travel restrictions, required testing, or documents. Adjust the filters and see what you need to do and bring with you depending on your passport, country of departure, and your destination. Disclaimer: Please be sure to stay up to date with the current travel regulations of your country and the country you plan on visiting, as restrictions, rules, and regulations are constantly changing. Radisson Hotels is not responsible for the information and content on Travel Weekly’s COVID entry rules map.
Implement physical distancing measures throughout the hotel.
Increase cleaning and disinfecting frequency throughout the hotel, paying attention to high-touch items.
Improve air circulation processes to increase air quality.
Install protective screens at the front desk. (Optional)
Install alcohol-based hand sanitizing and glove stations near the front entrance and public areas.
Provide clean and disinfected key cards upon check-in.
Display door hanger with cleaning and disinfecting information.
Provide each guest room with a travel-size hand sanitizer.
Provide a clean and disinfected TV remote.
Wash all linens at a high temperature for optimal disinfection.
Provide sanitizer and disinfectant wipes in our fitness and wellness centers.
Provide express check-out to minimize contact and offer online check-in (select hotels)
Offer cash-free methods of payment.
Offer redesigned breakfast option, in line with local legislation.
Space tables apart in restaurants and bars to provide physical distancing.
Adhere to the strict safety procedures while serving all food and beverages.
Provide a clean and desinfected minibar (select brands)
Provide team members with comprehensive hygiene and prevention training program.
Monitor team member health when legally permitted or required.
Provide team members with personal protective equipment.