A reflection of the earth in a water drop, which is sitting on a leaf.

Health & Safety

Committed to delivering a clean and safe environment through health and safety protocols

One of our highest priorities is the health, safety, and security of our guests, team members, and business partners. COVID-19 has fundamentally changed the way we live, and we are adjusting our daily operations to fit within the new normal. In response to this, we and a team of experts have reviewed our existing health and safety processes and developed a new safety protocol. This in-depth cleanliness and disinfection protocol was created in partnership with SGS and is designed to ensure your safety and peace of mind from check-in to check-out. To learn more, watch our cleaning and safety protocol videos.

Face Coverings

To help protect the health and safety of our guests, employees and visitors, we require the use of face coverings in indoor public spaces (areas) in all hotels throughout the U.S., Canada and Latin America.
*For those children under the age of two or anyone who has trouble breathing, is unconscious, incapacitated, or otherwise unable to remove the mask without assistance, face masks are not mandated. 

What are the new protocols?

A new 20-step protocol for hotels and 10-step protocol for meeting and event spaces is currently being introduced to our hotels. New cleaning and disinfection procedures, increased attention to safety in communal spaces, protective equipment, and updated training for team members are included in the new protocols. All our worldwide locations are being briefed on these protocols and strongly encouraged to implement them. These protocols describe specific processes and measures that are designed to make you feel confident when you visit us. Read the outlined steps below or watch the video with more details.

Our hotels’ 20-step cleaning and safety protocol

During this challenging time, Radisson Hotels seeks to make each guest feel safe and secure. So we’ve partnered with SGS to create a 20-step cleaning and safety protocol to address the health issues that are important to you while you travel. Our hotels are employing disinfection and cleaning procedures to keep guest rooms and public spaces to the highest standard of cleanliness.
A drawn illustration of guests standing 6 feet apart in hotel lobby.

1. Physical distancing

Implement physical distancing measures throughout the hotel.

A drawn illustration of a hotel worker cleaning an elevator.

2. Increase cleaning and disinfecting

Increase cleaning and disinfecting frequency throughout the hotel, paying attention to high-touch items.

A drawn illustration of clean air coming from a vent and circling around the hotel room.

3. Air circulation

Improve air circulation processes to increase air quality.

A drawn illustration of hotel team member standing behind a partition, helping a guest check-in

4. Protective barrier

Install protective screens at the front desk.

A drawn illustration of a hotel guest using a hand sanitizing station near the lobby.

5. Sanitizing stations

Install alcohol-based hand sanitizing and glove stations near the front entrance and public areas.

A drawn illustration of a hotel team member disinfecting a key card.

6. Disinfect key cards

Provide clean and disinfected key cards upon check-in.

A drawn illustration of a hotel door with a hang tag indicating the room has been cleaned.

7. Door hangers

Display door hanger with cleaning and disinfecting information.

A drawn illustration of a hotel room desk with a small bottle of hand sanitizer

8. Travel-size hand sanitizer

Provide each guest room with a travel-size hand sanitizer.

A drawn illustration of hotel housekeeping cleaning high touch surfaces in the hotel room.

9. TV remote

Provide a clean and disinfected TV remote in an individually sealed and protective bag.

A drawn illustration of washers and dryers, and a thermostat at high temperature.

10. Linens

Wash all linens at a high temperature for optimal disinfection.

A drawn illustration of a hotel guest wiping down a stationary bike.

11. Pool and other wellness areas

Provide sanitizer and disinfectant wipes in our fitness and wellness centers.

A drawn illustration of a hotel guest leaving their room key card in the express check-out box.

12. Express check-out

Provide an express check-out process to minimize contact with team members.

A drawn illustration of accepting credit cards in machine, and cash is highly discouraged.

13. Methods of payment

Offer cash-free methods of payment.

A drawn illustration of hotel food selection, individually wrapped.

14. Grab and go

Offer individually packaged and other grab-and-go food options.

A drawn illustration of tables at a restaurant with arrow between showing 6 feet distance.

15. Bars and restaurants

Space tables apart in restaurants and bars to provide physical distancing.

A drawn illustration of wait staff delivering a covered food plate, while wearing personal protective equipment.

16. Food safety

Adhere to the strict safety procedures while serving all food and beverages.

A drawn illustration of a hotel guest eating food in hotel room.

17. Minibar

Lock or remove all minibars.

A drawn illustration of a hotel team member watching a training video on a computer.

18. Team training

Provide team members with comprehensive hygiene and prevention training program.

A drawn illustration of hotel team members entering work, and getting their temperature taken.

19. Team member temperature checks

Administer temperature checks for team members and suppliers, when legally permitted or required.

A drawn illustration of a front desk hotel team member behind a protective barrier, wearing a face mask and gloves.

20. Team member PPE

Provide team members with personal protective equipment.

A new 10-step protocol for meeting and event spaces is currently being introduced to our hotels. New cleaning and disinfection procedures, increased attention to safety in communal spaces, protective equipment, and updated training for team members are included in the new protocols. All our worldwide locations are being briefed on these protocols and strongly encouraged to implement them. These protocols describe specific processes and measures that are designed to make you feel confident when you visit us. Read the outlined steps below or watch the video with more details.

Our hotels’ 10-step cleaning and safety protocol for Meetings & Events

To provide a safe and clean environment for your next conference or social gathering, we’ve also implemented a 10-step process to thoroughly sanitize our hotel meeting spaces and to follow physical distancing protocols. Your well-being is our priority so that you can meet with peace of mind.
A drawn illustration of a guest safely handing a their coat to a hotel employee.

1. Personal belongings

Ensure the safe handling of personal belongings in designated areas.

A drawn illustration of a conference attendee using a hand sanitizing station near meeting & event space.

2. Sanitizing stations

Install stations with alcohol-based hand sanitizer and gloves in hotel public areas and meeting and event spaces.

A drawn illustration of hotel workers cleaning meeting & event space.

3. Increase cleaning and disinfecting

Increase cleaning and disinfection frequency of all hotel areas, paying special attention to high-touch items.

A drawn illustration of clean air coming from a vent and circling around the meeting & event space.

4. Air circulation

Improve air circulation processes to increase air quality.

A drawn illustration of a hotel door with a hang tag indicating the meeting & event space has been cleaned.

5. Door hangers

Display door hanger with cleaning and disinfecting information in each meeting room.

A drawn illustration of a hotel employee disinfecting frequently used stationary items.

6. Disinfect box

Place a “disinfect box" in meeting rooms for used stationary items and disinfect them after events.

A drawn illustration of guests sitting in a conference room with the tables 6 feet apart.

7. Physical distancing

Ensure physical distancing in meeting and event facilities.

A drawn illustration of a conference organizer contacting the hotel event manager during a meeting or event.

8. Event manager contact

Ensure your hotel event manager is available for contact directly through your own device, to assist with your requests during the event.

A drawn illustration of food and beverage items individually packaged for a meeting/event.

9. Food safety

Adhere to the strict safety procedures while serving all food and beverages.

A drawn illustration of hotel employee cleaning a coffee machine located in the meeting & event space.

10. Coffee machines

Frequently clean and disinfect coffee machines.

Resorts

At Radisson Hotels, we are focused on providing you with the time, space, and place for an unforgettable vacation across our resorts and leisure destinations worldwide. To help ensure you have peace of mind on your next escape, we have thoroughly specified each step of our 20-step safety protocol for resort hotels and tailored some procedures for resort environments and activities, such as:

Enhanced 20-step cleaning and safety protocol for Resorts

All our Resorts and their onsite partners are being briefed on these protocols and strongly encouraged to implement them. Watch the video for more information.

Physical distancing in all areas of the resort including in:

Responsible Business - Resorts - Physical distancing - Beach

Implementing physical distancing measures in beach, pool, and other wellness areas.

Responsible Business - Resorts - Implementing physical distancing measures in exercise and recreational activities

Implementing physical distancing measures in exercise and recreational activities.

Responsible Business - Resorts - Implementing physical distancing measures in specific resort facilities, such as changing rooms

Implementing physical distancing measures in specific resort facilities, such as changing rooms.

Responsible Business - Resorts - Implementing physical distancing measures in spa and wellness areas

Implementing physical distancing measures in spa and wellness areas.

Responsible Business - Resorts - Implementing physical distancing measures in outside spaces

Implementing physical distancing measures in outside spaces.

Increased cleaning and disinfecting

Responsible Business - Resorts - Increasing cleaning and disinfection frequency throughout the premises, with a special focus on recreational and relaxation areas

Increasing cleaning and disinfection frequency throughout the premises, with a special focus on recreational and relaxation areas.

Responsible Business - Resorts - Increasing cleaning and disinfecting frequency of Kids Clubs, paying attention to high-touch items

Increasing cleaning and disinfecting frequency of Kids Clubs, paying attention to high-touch items.

Air circulation

Resorts - Resorts - Improving air circulation processes in our spa and wellness areas.

Improving air circulation processes in our spa and wellness areas.

Sanitizing stations and disinfectant wipes

Responsible Business - Resorts - Installing alcohol-based hand sanitizing stations throughout the premises

Installing alcohol-based hand sanitizing stations throughout the premises.

Responsible Business - Resorts - Providing disinfectant wipes throughout the premises

Providing disinfectant wipes throughout the premises.

Cleaning & Disinfection

Radisson Hotel Group’s enhanced cleaning and disinfection guidelines have been developed in collaboration with Diversey, a global hygiene solutions provider, by uniting best-in-class cleaning and hygiene solutions with reinforced protocols and patented technology designed for healthcare.

Hotels that have been validated by SGS during their certification for the Radisson Hotels Safety Protocol generally use hospital-grade cleaning products and have been advised to follow enhanced cleaning and disinfection procedures in all areas of the hotel, as illustrated below.

Guest room

A drawn illustration of the guest room high-touch items

Guest room high-touch items are thoroughly cleaned daily and disinfected after each check-out. Included as a minimum:

  • AC controller
  • Armchairs’ armrest
  • Coffee machine
  • Door handles
  • Furniture handles
  • Lamps and all light switches
  • Minibars (locked)
  • Phone TV remote
  • Room accessories (kettles, iron, hairdryer)
  • Switches
  • Tabletops
  • Safe
  • Bathroom sink and taps
  • Toilet seat, flush, splash wall, toilet brush
  • Shower control taps
  • Showerhead

Reception and lobby

A drawn illustration of the reception and lobby high-touch items

Reception and lobby high-touch items are disinfected every 4 hours. The reception counter and credit card machines are disinfected after every guest. All room keycards are disinfected before being handed to the guest. The following are included as a minimum:

  • Armchairs
  • Door handles
  • Handrails Lift buttons
  • Credit card machines
  • Pens
  • Telephone
  • Room key card
  • Tables
  • Trash bins
  • Vending machine

Who is SGS?

SGS is the world’s leading inspection, verification, testing, and certification company, recognized as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world. Partnering with SGS ensures that the new protocols are validated, adapted, and in accordance with local requirements and recommendations. Under this program, individual hotels that comply with protocols can receive an official label of cleanliness and disinfection, issued by SGS, upon completion of a comprehensive local audit.

Please check this page frequently for updated health and safety information or our COVID-19 page with the latest information about our extended cancellation policy.

Radisson Hotels - Responsible Business - Safety protocol seal - SGS