Health & Safety
Committed to delivering a clean and safe environment through health and safety protocols
One of our highest priorities is the health, safety, and security of our guests, team members, and business partners. COVID-19 has fundamentally changed the way we live, and we are adjusting our daily operations to fit within the new normal. In response to this, we and a team of experts have reviewed our existing health and safety processes and developed a new safety protocol. This in-depth cleanliness and disinfection protocol was created in partnership with SGS and is designed to ensure your safety and peace of mind from check-in to check-out. To learn more, watch our cleaning and safety protocol videos.
Face Coverings
To help protect the health and safety of our guests, employees and visitors, we require the use of face coverings in indoor public spaces (areas) in all hotels throughout the U.S., Canada and Latin America.
*For those children under the age of two or anyone who has trouble breathing, is unconscious, incapacitated, or otherwise unable to remove the mask without assistance, face masks are not mandated.
What are the new protocols?
Our hotels’ 20-step cleaning and safety protocol

1. Physical distancing
Implement physical distancing measures throughout the hotel.

2. Increase cleaning and disinfecting
Increase cleaning and disinfecting frequency throughout the hotel, paying attention to high-touch items.

3. Air circulation
Improve air circulation processes to increase air quality.

4. Protective barrier
Install protective screens at the front desk.

5. Sanitizing stations
Install alcohol-based hand sanitizing and glove stations near the front entrance and public areas.

6. Disinfect key cards
Provide clean and disinfected key cards upon check-in.

7. Door hangers
Display door hanger with cleaning and disinfecting information.

8. Travel-size hand sanitizer
Provide each guest room with a travel-size hand sanitizer.

9. TV remote
Provide a clean and disinfected TV remote in an individually sealed and protective bag.

10. Linens
Wash all linens at a high temperature for optimal disinfection.

11. Pool and other wellness areas
Provide sanitizer and disinfectant wipes in our fitness and wellness centers.

12. Express check-out
Provide an express check-out process to minimize contact with team members.

13. Methods of payment
Offer cash-free methods of payment.

14. Grab and go
Offer individually packaged and other grab-and-go food options.

15. Bars and restaurants
Space tables apart in restaurants and bars to provide physical distancing.

16. Food safety
Adhere to the strict safety procedures while serving all food and beverages.

17. Minibar
Lock or remove all minibars.

18. Team training
Provide team members with comprehensive hygiene and prevention training program.

19. Team member temperature checks
Administer temperature checks for team members and suppliers, when legally permitted or required.

20. Team member PPE
Provide team members with personal protective equipment.
Our hotels’ 10-step cleaning and safety protocol for Meetings & Events

1. Personal belongings
Ensure the safe handling of personal belongings in designated areas.

2. Sanitizing stations
Install stations with alcohol-based hand sanitizer and gloves in hotel public areas and meeting and event spaces.

3. Increase cleaning and disinfecting
Increase cleaning and disinfection frequency of all hotel areas, paying special attention to high-touch items.

4. Air circulation
Improve air circulation processes to increase air quality.

5. Door hangers
Display door hanger with cleaning and disinfecting information in each meeting room.

6. Disinfect box
Place a “disinfect box" in meeting rooms for used stationary items and disinfect them after events.

7. Physical distancing
Ensure physical distancing in meeting and event facilities.

8. Event manager contact
Ensure your hotel event manager is available for contact directly through your own device, to assist with your requests during the event.

9. Food safety
Adhere to the strict safety procedures while serving all food and beverages.

10. Coffee machines
Frequently clean and disinfect coffee machines.
Resorts
Enhanced 20-step cleaning and safety protocol for Resorts
Physical distancing in all areas of the resort including in:

Implementing physical distancing measures in beach, pool, and other wellness areas.

Implementing physical distancing measures in exercise and recreational activities.

Implementing physical distancing measures in specific resort facilities, such as changing rooms.

Implementing physical distancing measures in spa and wellness areas.

Implementing physical distancing measures in outside spaces.
Increased cleaning and disinfecting

Increasing cleaning and disinfection frequency throughout the premises, with a special focus on recreational and relaxation areas.

Increasing cleaning and disinfecting frequency of Kids Clubs, paying attention to high-touch items.
Air circulation

Improving air circulation processes in our spa and wellness areas.
Sanitizing stations and disinfectant wipes

Installing alcohol-based hand sanitizing stations throughout the premises.

Providing disinfectant wipes throughout the premises.
Cleaning & Disinfection
Radisson Hotel Group’s enhanced cleaning and disinfection guidelines have been developed in collaboration with Diversey, a global hygiene solutions provider, by uniting best-in-class cleaning and hygiene solutions with reinforced protocols and patented technology designed for healthcare.
Hotels that have been validated by SGS during their certification for the Radisson Hotels Safety Protocol generally use hospital-grade cleaning products and have been advised to follow enhanced cleaning and disinfection procedures in all areas of the hotel, as illustrated below.
Guest room

Guest room high-touch items are thoroughly cleaned daily and disinfected after each check-out. Included as a minimum:
- AC controller
- Armchairs’ armrest
- Coffee machine
- Door handles
- Furniture handles
- Lamps and all light switches
- Minibars (locked)
- Phone TV remote
- Room accessories (kettles, iron, hairdryer)
- Switches
- Tabletops
- Safe
- Bathroom sink and taps
- Toilet seat, flush, splash wall, toilet brush
- Shower control taps
- Showerhead
Reception and lobby

Reception and lobby high-touch items are disinfected every 4 hours. The reception counter and credit card machines are disinfected after every guest. All room keycards are disinfected before being handed to the guest. The following are included as a minimum:
- Armchairs
- Door handles
- Handrails Lift buttons
- Credit card machines
- Pens
- Telephone
- Room key card
- Tables
- Trash bins
- Vending machine
Who is SGS?
Please check this page frequently for updated health and safety information or our COVID-19 page with the latest information about our extended cancellation policy.
