A reflection of the earth in a water drop, which is sitting on a leaf. — Health & Safety

Committed to delivering a clean and safe environment through health and safety protocols

One of our highest priorities is the health, safety, and security of our guests, team members, and business partners. COVID-19 has fundamentally changed the way we live, and we are adjusting our daily operations to fit within the new normal. In response to this, we and a team of experts have reviewed our existing health and safety processes and developed a new safety protocol. This in-depth cleanliness and disinfection protocol was created in partnership with SGS and is designed to ensure your safety and peace of mind from check-in to check-out. To learn more, watch our cleaning and safety protocol videos.

What are the new protocols?

A new 20-step protocol for hotels and 10-step protocol for meeting and event spaces is currently being introduced to our hotels. New cleaning and disinfection procedures, increased attention to safety in communal spaces, protective equipment, and updated training for team members are included in the new protocols. All our worldwide locations are being briefed on these protocols and strongly encouraged to implement them. These protocols describe specific processes and measures that are designed to make you feel confident when you visit us. Read the outlined steps below or watch the video with more details.

1. Physical distancing

Implement physical distancing measures throughout the hotel.

2. Increase cleaning and disinfecting

Increase cleaning and disinfecting frequency throughout the hotel, paying attention to high-touch items.

3. Air circulation

Improve air circulation processes to increase air quality.

4. Protective barrier

Install protective screens at the front desk.

5. Sanitizing stations

Install alcohol-based hand sanitizing and glove stations near the front entrance and public areas.

6. Disinfect key cards

Provide clean and disinfected key cards upon check-in.

7. Door hangers

Display door hanger with cleaning and disinfecting information.

8. Travel-size hand sanitizer

Provide each guest room with a travel-size hand sanitizer.

9. TV remote

Provide a clean and disinfected TV remote in an individually sealed and protective bag.

10. Linens

Wash all linens at a high temperature for optimal disinfection.

11. Pool and other wellness areas

Provide sanitizer and disinfectant wipes in our fitness and wellness centers.

12. Express check-out

Provide an express check-out process to minimize contact with team members.

13. Methods of payment

Offer cash-free methods of payment.

14. Grab and go

Offer individually packaged and other grab-and-go food options.

15. Bars and restaurants

Space tables apart in restaurants and bars to provide physical distancing.

16. Food safety

Adhere to the strict safety procedures while serving all food and beverages.

17. Minibar

Lock or remove all minibars.

18. Team training

Provide team members with comprehensive hygiene and prevention training program.

19. Team member temperature checks

Administer temperature checks for team members and suppliers, when legally permitted or required.

20. Team member PPE

Provide team members with personal protective equipment.

A new 10-step protocol for meeting and event spaces is currently being introduced to our hotels. New cleaning and disinfection procedures, increased attention to safety in communal spaces, protective equipment, and updated training for team members are included in the new protocols. All our worldwide locations are being briefed on these protocols and strongly encouraged to implement them. These protocols describe specific processes and measures that are designed to make you feel confident when you visit us. Read the outlined steps below or watch the video with more details.

1. Personal belongings

Ensure the safe handling of personal belongings in designated areas.

2. Sanitizing stations

Install stations with alcohol-based hand sanitizer and gloves in hotel public areas and meeting and event spaces.

A drawn illustration of hotel workers cleaning meeting & event space.

3. Increase cleaning and disinfecting

Increase cleaning and disinfection frequency of all hotel areas, paying special attention to high-touch items.

A drawn illustration of clean air coming from a vent and circling around the meeting & event space.

4. Air circulation

Improve air circulation processes to increase air quality.

A drawn illustration of a hotel door with a hang tag indicating the meeting & event space has been cleaned.

5. Door hangers

Display door hanger with cleaning and disinfecting information in each meeting room.

A drawn illustration of a hotel employee disinfecting frequently used stationary items.

6. Disinfect box

Place a “disinfect box" in meeting rooms for used stationary items and disinfect them after events.

A drawn illustration of guests sitting in a conference room with the tables 6 feet apart.

7. Physical distancing

Ensure physical distancing in meeting and event facilities.

A drawn illustration of a conference organizer contacting the hotel event manager during a meeting or event.

8. Event manager contact

Ensure your hotel event manager is available for contact directly through your own device, to assist with your requests during the event.

A drawn illustration of food and beverage items individually packaged for a meeting/event.

9. Food safety

Adhere to the strict safety procedures while serving all food and beverages.

A drawn illustration of hotel employee cleaning a coffee machine located in the meeting & event space.

10. Coffee machines

Frequently clean and disinfect coffee machines.

Resorts

At Radisson Hotels, we are focused on providing you with the time, space, and place for an unforgettable vacation across our resorts and leisure destinations worldwide. To help ensure you have peace of mind on your next escape, we have thoroughly specified each step of our 20-step safety protocol for resort hotels and tailored some procedures for resort environments and activities, such as:

Physical distancing in all areas of the resort including in:

Responsible Business - Resorts - Physical distancing - Beach

Implementing physical distancing measures in beach, pool, and other wellness areas.

Implementing physical distancing measures in exercise and recreational activities.

Implementing physical distancing measures in specific resort facilities, such as changing rooms.

Implementing physical distancing measures in spa and wellness areas.

Implementing physical distancing measures in outside spaces.

Increased cleaning and disinfecting

Responsible Business - Resorts - Increasing cleaning and disinfection frequency throughout the premises, with a special focus on recreational and relaxation areas

Increasing cleaning and disinfection frequency throughout the premises, with a special focus on recreational and relaxation areas.

Increasing cleaning and disinfecting frequency of Kids Clubs, paying attention to high-touch items.

Air circulation

Improving air circulation processes in our spa and wellness areas.

Sanitizing stations and disinfectant wipes

Installing alcohol-based hand sanitizing stations throughout the premises.

Providing disinfectant wipes throughout the premises.

Who is SGS?

SGS is the world’s leading inspection, verification, testing, and certification company, recognized as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world. Partnering with SGS ensures that the new protocols are validated, adapted, and in accordance with local requirements and recommendations. Under this program, individual hotels that comply with protocols can receive an official label of cleanliness and disinfection, issued by SGS, upon completion of a comprehensive local audit.

Please check this page frequently for updated health and safety information or our COVID-19 page with the latest information about our extended cancellation policy.

Health & Safety