I had read so many bad reviews after booking this hotel and was so concerned as this was a family reunion with my brother/sister and my children but rest assured we had a most wonderful experience. This is a true account of our experience .
We stayed in the five bedroom royal villa and was perfect . Beds /pillows comfortable, shower/bathrooms lovely only one issue one shower kept overflowing onto floor which we had to lay loads of towels down to avoid wet floor , we did call out twice to fix and it was prompt service but actually realised was design of shower try , so this could be approached and fixed . Our housekeeper called Maria was so friendly and left the villa spotless, bedding and towels changed daily and everything else in between.
Food was good and had lots of choice, some reviews said bland and cold /chipped plates but never experienced this . Yes some foods were bland and at times cold but again country’s cook different and because of some many choices food will become colder by the time you sit down to eat . Always clean tables and staff would immediately come round with bottled water and offer wine or beer . Beer and wine ok but don’t expect English beer .
BBQ and Flame restaurants brilliant .
Swimming areas brilliant . Resort always clean apart from sewage smell in certain areas as walking to certain areas of resort but again nothing to complain about .
Staff can come across as abrupt but we are in an EU country but never rude . No issues in waiting for drinks at bars , always served within 5 mins . Not a lot of entertainment as described in leaflet as some were not on . But always music of some sort . Entertainment and bars shut at 11pm which is good as no rowdy noise .
Would recommend.