Contactless Services

The Park Plaza Services App is your portal to our new contactless services. Designed to ensure your safe and comfortable return, all of the services have been carefully conceived with our guests in mind. From online check-in and digital key, to instant messaging and food ordering, the Park Plaza Services App makes it easy to seamlessly navigate your next stay. Please visit our dedicated Park Plaza Services website to see participating hotels and available services.

Make a reservation at a Park Plaza hotel via our websites. Message with our reservations team at any stage to discuss any special requests, including upgrades.

24 hours before your stay you’ll receive an email inviting you to check in online. Check and update the details of each guest, add your arrival time and complete payment. That’s it!

Once check-in is complete, you’ll receive a confirmation email where you can easily download the Park Plaza Services App, activate your digital key and share it with your travel companion. Alternatively, pick up the regular keycard upon arrival from the dedicated guest desk.

On arrival, skip past reception and head directly to the comfort of your room. Once settled in, use the app to chat with our team members for any requests or order room service with just a few taps from your personal device.

Make your departure quick and easy. Use the app to check out (and pay for any bills linked to your room) and your digital key will be deactivated.