A reflection of the earth in a water drop, which is sitting on a leaf.

Health & Safety

Committed to delivering a clean and safe environment through health and safety protocols

One of our highest priorities is the health, safety, and security of our guests, team members, and business partners. COVID-19 has fundamentally changed the way we live, and we are adjusting our daily operations to fit within the new normal. In response to this, we and a team of experts have reviewed our existing health and safety processes and developed a new safety protocol. This in-depth cleanliness and disinfection protocol was created in partnership with SGS and is designed to ensure your safety and peace of mind from check-in to check-out. To learn more, watch our cleaning and safety protocol videos.

Safety Protocols update

Face Coverings and Personal Protective Equipment (PPE):

  • To help protect the health and safety of our guests, team members, and visitors, we require the use of face coverings in indoor public spaces (areas) in all hotels, pending local regulations*For those children under the age of two or anyone who has trouble breathing, is unconscious, incapacitated, or otherwise unable to remove the mask without assistance, face masks are not mandated. 
  • In hotels located in selected countries in Europe, Africa, the Middle East and Asia Pacific, team members are mandated to wear Personal Protective Equipment (PPE) where locally required.
Rapid onsite COVID-19 testing for event attendees:
 
To provide ease and confidence to return to face-to-face meetings and events, we have launched onsite, rapid COVID-19 antigen testing for attendees. To provide this service, we partner with leading healthcare providers to make the option available in 23 countries in Europe, the Middle East and Africa. For more details, please check the ‘Rapid COVID-19 testing’ tab below.
 
PCR testing 
 
To facilitate the return of travel, Radisson Hotels are able to direct guests to an easily accessible and affordable PCR testing location. In addition, selected hotels will offer PCR testing on location for groups or individuals, or self-sampling PCR tests via the Group’s specialized partners.

Resorts

At Radisson Hotels, we are focused on providing you with the time, space, and place for an unforgettable vacation across our resorts and leisure destinations worldwide. To help ensure you have peace of mind on your next escape, we have thoroughly specified each step of our 20-step safety protocol for resort hotels and tailored some procedures for resort environments and activities, such as:

Enhanced 20-step cleaning and safety protocol for Resorts

All our Resorts and their onsite partners are being briefed on these protocols and strongly encouraged to implement them. Watch the video for more information.

Physical distancing in all areas of the resort including in:

Responsible Business - Resorts - Physical distancing - Beach

Implementing physical distancing measures in beach, pool, and other wellness areas.

Responsible Business - Resorts - Implementing physical distancing measures in exercise and recreational activities

Implementing physical distancing measures in exercise and recreational activities.

Responsible Business - Resorts - Implementing physical distancing measures in specific resort facilities, such as changing rooms

Implementing physical distancing measures in specific resort facilities, such as changing rooms.

Responsible Business - Resorts - Implementing physical distancing measures in spa and wellness areas

Implementing physical distancing measures in spa and wellness areas.

Responsible Business - Resorts - Implementing physical distancing measures in outside spaces

Implementing physical distancing measures in outside spaces.

Increased cleaning and disinfecting

Responsible Business - Resorts - Increasing cleaning and disinfection frequency throughout the premises, with a special focus on recreational and relaxation areas

Increasing cleaning and disinfection frequency throughout the premises, with a special focus on recreational and relaxation areas.

Responsible Business - Resorts - Increasing cleaning and disinfecting frequency of Kids Clubs, paying attention to high-touch items

Increasing cleaning and disinfecting frequency of Kids Clubs, paying attention to high-touch items.

Air circulation

Resorts - Resorts - Improving air circulation processes in our spa and wellness areas.

Improving air circulation processes in our spa and wellness areas.

Sanitizing stations and disinfectant wipes

Responsible Business - Resorts - Installing alcohol-based hand sanitizing stations throughout the premises

Installing alcohol-based hand sanitizing stations throughout the premises.

Responsible Business - Resorts - Providing disinfectant wipes throughout the premises

Providing disinfectant wipes throughout the premises.