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Health & Safety

Committed to delivering a clean and safe environment through health and safety protocols

One of our highest priorities is the health, safety, and security of our guests, team members, and business partners. COVID-19 has fundamentally changed the way we live, and we are adjusting our daily operations to fit within the new normal. In response to this, we and a team of experts have reviewed our existing health and safety processes and developed a new safety protocol. This in-depth cleanliness and disinfection protocol was created in partnership with SGS and is designed to ensure your safety and peace of mind from check-in to check-out. To learn more, watch our cleaning and safety protocol videos.

Safety Protocols update

Face Coverings and Personal Protective Equipment (PPE):

  • To help protect the health and safety of our guests, team members, and visitors, we require the use of face coverings in indoor public spaces (areas) in all hotels, pending local regulations*For those children under the age of two or anyone who has trouble breathing, is unconscious, incapacitated, or otherwise unable to remove the mask without assistance, face masks are not mandated. 
  • In hotels located in selected countries in Europe, Africa, the Middle East and Asia Pacific, team members are mandated to wear Personal Protective Equipment (PPE) where locally required.
Rapid onsite COVID-19 testing for event attendees:
To provide ease and confidence to return to face-to-face meetings and events, we have launched onsite, rapid COVID-19 antigen testing for attendees. To provide this service, we partner with leading healthcare providers to make the option available in 23 countries in Europe, the Middle East and Africa. For more details, please check the ‘Rapid COVID-19 testing’ tab below.
PCR testing 
To facilitate the return of travel, Radisson Hotels are able to direct guests to an easily accessible and affordable PCR testing location. In addition, selected hotels will offer PCR testing on location for groups or individuals, or self-sampling PCR tests via the Group’s specialized partners.

Cleaning & Disinfection

Radisson Hotel Group’s enhanced cleaning and disinfection guidelines have been developed in collaboration with Diversey, a global hygiene solutions provider, by uniting best-in-class cleaning and hygiene solutions with reinforced protocols and patented technology designed for healthcare.

Hotels that have been validated by SGS during their certification for the Radisson Hotels Safety Protocol generally use hospital-grade cleaning products and have been advised to follow enhanced cleaning and disinfection procedures in all areas of the hotel, as illustrated below.

Guest room

A drawn illustration of the guest room high-touch items

Guest room high-touch items are thoroughly cleaned daily and disinfected after each check-out. Included as a minimum:

  • AC controller
  • Armchairs’ armrest
  • Coffee machine
  • Door handles
  • Furniture handles
  • Lamps and all light switches
  • Minibars (locked)
  • Phone TV remote
  • Room accessories (kettles, iron, hairdryer)
  • Switches
  • Tabletops
  • Safe
  • Bathroom sink and taps
  • Toilet seat, flush, splash wall, toilet brush
  • Shower control taps
  • Showerhead

Reception and lobby

A drawn illustration of the reception and lobby high-touch items

Reception and lobby high-touch items are disinfected every 4 hours. The reception counter and credit card machines are disinfected after every guest. All room keycards are disinfected before being handed to the guest. The following are included as a minimum:

  • Armchairs
  • Door handles
  • Handrails Lift buttons
  • Credit card machines
  • Pens
  • Telephone
  • Room key card
  • Tables
  • Trash bins
  • Vending machine

Who is SGS?

SGS is the world’s leading inspection, verification, testing, and certification company, recognized as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world. Partnering with SGS ensures that the new protocols are validated, adapted, and in accordance with local requirements and recommendations. Under this program, individual hotels that comply with protocols can receive an official label of cleanliness and disinfection, issued by SGS, upon completion of a comprehensive local audit.

Please check this page frequently for updated health and safety information or our COVID-19 page with the latest information about our extended cancellation policy.