Radisson Hotel Group accelerates growth in Australasia with strategic projects and digital innovations

Radisson Hotel Group is proud to announce a series of major developments across its Australasia portfolio, underscoring its commitment to market expansion, enhanced guest experiences, and increased owner profitability through innovative technology and comprehensive operational services. 

Radisson Hotel Group reported a record-breaking year in 2024 after adding almost 40,000 keys to its global brand portfolio, achieving significant milestones and further strengthening its global footprint. In 2025, Radisson Hotel Group will continue focusing on strategic geographic expansions, with the right brand and solution for every market, creating more possibilities and opportunities for guests and owners. The Group also implemented best-in-class systems to maximize revenue across the hotels and continued to invest in operating systems, resulting in the delivery of system contribution of 53% (+5 pp vs. 2023), driven by Radisson Rewards growth.

Expanding Pipeline of Future Projects

Radisson Hotel Group’s robust development pipeline in Australasia continues to strengthen with several hotels opening later this year and next year, as the Group advances significant property initiatives across the region. 

The development of Radisson Blu Mirage Resort, Fiji Naisoso Island scheduled to open in 2026, has reached two significant milestones: it is now funded by both the Fiji National Provident Fund (FNPF) and BSP Financial Group (Fiji) Pte Limited (BSP), and full-scale construction has commenced on Naisoso Island, marking an exciting new chapter for the project.

The upcoming opening of Radisson RED Auckland, the first Radisson RED in New Zealand, is set for the end of 2025 and is a testament to the Group’s commitment to pioneering dynamic, urban hospitality experiences. The Stonewood Group are well into construction with the hotel floors starting to take shape. Michael Chow Director for the Stonewood Group said: “We are excited by our partnership with the Radisson Hotel Group and when we open later this year, we will be bringing to the Auckland hotel market an exceptional lifestyle hotel”.

Another significant milestone in the Group’s expansion strategy is the debut of Park Inn by Radisson Melbourne Carlton in Australia. This contemporary, fully connected hotel will mark the upper-midscale brand’s first entry into the Australian market and is scheduled to open in Q2 2025.

“Australasia is one of our most potential markets, our upcoming developments confirm the trust our owners place in Radisson Hotel Group’s brands and the systems behind them. By pairing our award‑winning digital platforms with hands‑on operational know‑how, we unlock more opportunities for guests and deliver stronger returns for our partners. From Fiji to Melbourne and Auckland, we’re launching brands that are right for each destination and raise the bar for the market,” said Elie Younes, Executive Vice President & Global Chief Development Officer, Radisson Hotel Group. 

Innovative Technology and Enhanced Operations

Radisson Hotel Group also continues to focus on enhanced and streamlined operations by further investing in EMMA, the Group's global cloud-based technology platform, which seamlessly integrates hotel systems like CRM, Property Management, Sales & Catering, reservations, loyalty programs, and digital touchpoints. EMMA enhances personalization and customer engagement, epitomizing the Group’s motto, "Every Moment Matters."

As a company, Radisson Hotel Group has a customer centric culture. Every customer is different and as such, the Group values their unique needs applying advance personalization on our digital channels to facilitate their interactions with us. Our goal is to provide one-to-one personalization experiences to increase customer satisfaction and ultimately increase the opportunities of conversion to increase our online business. 

As a leader in digital innovation, the Group is transforming and elevating the guest experience by harnessing advanced AI technologies such as AI-driven multilingual content translation and digital replicas of hotels, allowing guests to virtually explore rooms and facilities, enhancing booking ease and satisfaction. Radisson Hotel Group remains at the forefront of customer-centric innovation by delivering highly personalized and localized digital experiences. 

The Group is also the first hotel company for number of languages on their digital channels (web and app) and has a strategical roadmap of localization to provide the best in-language experience made to satisfy users through their booking journey.

Complementing these digital advancements, the award-winning Radisson Hotels App has surpassed 1.9 million annual downloads and has been recognized by Google as best in class. The app became the 5th most downloaded hospitality app in 2025. This industry-leading app supports direct booking, seamlessly guiding guests from discovery and reservations through to a memorable stay experience.

Next to these digital advancements, Radisson Hotel Group's commercial capabilities are strengthened by The Club, an international revenue community operating in over 45 countries. The Club provides global expertise, local insights, and revenue management services to more than 300 hotels, significantly contributing to nearly half of the Group's bookings, underscoring the strategic impact of Radisson Hotel Group’s innovative investments.