Radisson Hotel Group Press Releases

Press Releases

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Latest News

The Club Hotel Services advances integrated commercial performance through expanded Pulse and GEMS platforms

5 February 2026

Corporate

The Club Hotel Services advances integrated commercial performance through expanded Pulse and GEMS platforms

The Club Hotel Services, Radisson Hotel Group’s integrated commercial engine, has closed a landmark year of growth. With the continued expansion of its proprietary platforms, Pulse and GEMS, The Club has sharpened its focus on how data, automation, and human expertise are reshaping commercial performance in hospitality. As Radisson Hotel Group’s internal commercial platform, The Club Hotel Services (“The Club”) brings together Revenue, Sales, Meetings & Events, Web, and Voice Management into a single, global operating model. Designed to serve hotel owners and operators at scale, it combines specialist commercial talent with proprietary technology to improve speed, accuracy, and performance across every revenue stream. In 2025, The Club accelerated its global expansion, with The Club of Revenue Management surpassing 400 hotels, the launch of the Club of Sales New Delhi edition, and the Club of Web Management scaling to 135 hotels in its first full year. This underscores the growing demand for centralized, data-driven commercial expertise. At the center of this momentum is the evolution of Pulse, The Club’s business intelligence, automation, and decision-support platform. Originally developed to unify commercial data into a single source of truth, Pulse has expanded into a fully integrated decision-making ecosystem. Shift by Pulse and Pro by Pulse are new modules introduced in the last year, focused on delivering automated displacement analysis for hotels to make faster, more informed commercial decisions and productivity and staffing optimization to achieve efficiency and overall profitability and performance, respectively. Also new, Plan by Pulse introduces automated forecasting powered by advanced algorithms, enabling faster and more accurate demand and revenue projections. Together, these capabilities elevate Pulse from a reporting tool into a strategic platform that actively supports revenue optimization and operational efficiency. Alongside Pulse, The Club has continued to transform Meetings & Events operations through GEMS (Group & Event Management System). GEMS is an end-to-end platform that automates and streamlines the full Meetings & Events lifecycle, from initial inquiry and quotation to contracting and event planning. Over the past year, new AI-enabled capabilities have further enhanced the system, including automated lead qualification, intelligent rooming list processing, and faster response workflows. These advancements are designed to reduce friction for planners, improve conversion for hotels, and deliver more consistent service at scale, while significantly cutting response times across M&E teams.The continued development of Pulse and GEMS reflects a broader shift within The Club towards integrated, data-driven performance models that mirror the direction of the wider hospitality and travel ecosystems. These themes will also underpin Revenue Strategy Days 2026 (RDS26), The Club’s internal flagship strategy forum. While designed as an internal event, RDS26 serves as a live testbed for emerging ideas shaping the industry, bringing together Radisson Hotel Group’s global commercial teams and leading technology and data partners.Taking place over two days, 4-5 February 2026, RDS26 is supported by more than 20 industry partners, including AWS, Agoda, Booking.com, EY, Trip.com, Cvent, Expedia, and MKG. Under the theme of Together Towards Tomorrow, discussions will focus on how automation, AI, data intelligence, and human expertise can be combined to navigate shifting demand patterns, evolving distribution landscapes, and rising guest expectations. Gianni di Fede, Global Chief Commercial Officer at Radisson Hotel Group, comments on this year’s progress: “Pulse and GEMS are strategic platforms that enable smarter decisions and faster execution across our hotels. By embedding automation and AI into everyday commercial workflows, we are fundamentally changing how performance is delivered at scale. Our teams have shown incredible agility in surpassing what can be achieved with this technology, and I look forward to engaging them and our partners at RSD26.” As hospitality continues to evolve at pace, The Club’s year of growth underscores how internal innovation platforms can generate broader industry relevance, offering a glimpse into the future of integrated, technology-enabled commercial performance.
Radisson Individuals debuts in Spain with the addition of Blau Gran Hotel Las Caldas and Blau Hotel Las Caldas

4 February 2026

Radisson Individuals

Radisson Individuals debuts in Spain with the addition of Blau Gran Hotel Las Caldas and Blau Hotel Las Caldas

Radisson Individuals has officially entered the Spanish market welcoming to its portfolio Blau Gran Hotel Las Caldas, a member of Radisson Individuals and Blau Hotel Las Caldas, a member of Radisson Individuals, two wellness-focused properties set in the serene Las Caldas valley, only minutes from Oviedo. The landmark debut underscores Radisson Hotel Group’s commitment to expanding character-led hospitality in stand-out destinations.  Blending over 250 years of heritage with contemporary comfort, the two hotels offer 156 rooms and suites, expansive gardens, renowned spa facilities, and versatile event spaces, creating a modern retreat for travelers seeking nature, wellbeing and authentic Asturian experiences.   “Launching Radisson Individuals in Spain with two extraordinary hotels is a powerful statement of our ambition for the market,” says Joep Peeters, Chief Operating Officer, Franchise, Radisson Hotel Group. “Radisson Individuals brings together properties with strong identities and local character under a shared commitment to quality, service, and attention to detail. The debut of these hotels under the Radisson Individuals brand reflects our focus on partnering with distinctive destinations that combine heritage, personality, and long-term appeal.”  A History Spa Icon Reimagined  Founded in 1776, Blau Gran Hotel Las Caldas, a member of Radisson Individuals, is one of Spain’s most storied thermal destinations. Its historic Balneario and Royal Spa, mineral-rich waters and vaulted spa spaces connect centuries of wellness traditions to updated interiors, refined guestrooms and elevated hospitality.   Active Living in an Exceptional Natural Setting The four-star Blau Hotel Las Caldas, a member of Radisson Individuals, complements its sister property with a contemporary, movement focused escape. With modern fitness facilities, 77 bright rooms and direct access to Asturias’ mountains and trails, it’s designed for guests seeking a balance of activity and relaxation.   Gastronomy Inspired by Asturias Helmed by acclaimed chef Raúl Galán, the hotels’ dining venues celebrate Asturian produce with contemporary flair. Restaurante Scanda (Blau Gran Hotel Las Caldas, a member of Radisson Individuals), an adults-only venue ranked among Oviedo’s top ten restaurants, delivers refined haute fusion cuisine in an intimate, design-led setting. Restaurante Viator (Blau Hotel Las Caldas, a member of Radisson Individuals) blends regional flavors with contemporary techniques in a bright and welcoming atmosphere, while the Lounge & Terrace Bar (Blau Hotel Las Caldas, a member of Radisson Individuals) provides a relaxed social hub for drinks, light meals, and informal gatherings.  Wellness at the Center  Both properties allow guests to unwind at Aquaxana Spa, an 800 m² sanctuary of pools, hydrotherapy zones, outdoor eco-thermal areas, and relaxation spaces set within landscaped gardens. The historic Balneario and Royal Spa further enhance the offering with traditional treatments and thermal rituals rooted in centuries of expertise.  Additional facilities include indoor and outdoor swimming pools, a 500 m² sports center, and a curated menu of therapeutic and beauty treatments.  A Versatile Hub for Meetings and Events Blau Hotels Las Caldas, a member of Radisson Individuals and Blau Gran Hotel Las Caldas, a member of Radisson Individuals also serves as a distinctive venue for meetings, incentives, and private celebrations. With multiple event spaces accommodating up to 300 guests, outdoor areas exceeding 10,000 m², and modern technical infrastructure, the destination supports a wide range of corporate and social formats in an inspiring natural environment.  Its proximity to Oviedo’s historic center, cultural landmarks, and protected natural parks encourages guests to explore the region’s heritage, gastronomy, and landscapes.  "This alliance represents a strategic step to increase the international visibility of our hotels in Asturias, keeping intact our management model, our philosophy and our local identity," adds José Velasco, CEO of Blau Hotels. "With this partnership, we highlight the unique character of Las Caldas and access to new opportunities through Radisson Hotels Group’s global distribution and its loyalty program. Becoming Radisson individuals allows us to strengthen the international appeal of these establishments without renouncing to what makes us different".   For more information and to book, Blau Gran Hotel Las Caldas, a member of Radisson Individuals click here. For more information and to book, Blau Hotel Las Caldas, a member of Radisson Individuals click here.  Download high-resolution pictures here for Blau Gran Hotel Las Caldas, a member of Radisson Individuals.  Download high-resolution pictures here for Blau Hotel Las Caldas, a member of Radisson Individuals. 
LIME Resort Bohol, a member of Radisson Individuals Premier, debuts as the first Radisson Individuals Premier in Southeast Asia Pacific

2 February 2026

Radisson Individuals

LIME Resort Bohol, a member of Radisson Individuals Premier, debuts as the first Radisson Individuals Premier in Southeast Asia Pacific

Radisson Hotel Group proudly introduces LIME Resort Bohol, a member of Radisson Individuals Premier, a premium beachfront property featuring 85 loft-style villas, three restaurants, and three lagoon-style swimming pools. Located on Panglao Island, one of the Philippines’ most sought-after destinations, the resort combines contemporary design with authentic Filipino hospitality.   Beachfront island living on Panglao Island Steps from the beach, the resort offers a seamless blend of tropical charm and modern aesthetics. Guests can enjoy sunrise swims, oceanfront lounging and sunset cocktails without leaving the shoreline. Spacious villas provide a serene retreat, balancing clean architectural lines with warm island-inspired tones.   “LIME Resort Bohol, a member of Radisson Individuals Premier is where modern island living meets authentic Filipino hospitality. As part of Radisson Individuals Premier, we are proud to introduce a resort that celebrates the beauty, culture, and warmth of Bohol while offering world-class comfort and design. Every stay here is crafted to inspire connection, with nature, with the community, and with oneself,” said Quyen Le, General Manager, LIME Resort Bohol, a member of Radisson Individuals Premier.  Villas designed for modern tropical comfort The resort’s 85 villas feature private balconies or terraces overlooking gardens, pools, or the sea. Interiors combine premium bedding with natural textures and locally inspired décor. Every villa includes a rain shower, smart TV, high-speed Wi-Fi, and a minibar stocked with local refreshments. Select categories offer plunge pools or panoramic glass fronts for uninterrupted sunrise-to-sunset views.  Flavors to savor Dining is social, seasonal, and rooted in the locale. Larder is the all-day restaurant serving Filipino and Southeast Asian classics alongside international favorites, with signatures that showcase Bohol’s seafood and farm produce.  Bar Paloma is the island pool bar for fresh juices by day and crafted cocktails by night, perfect after a swim.  Sunset Lounge turns dusk into a ritual with shareable plates, grilled specialties, and a curated list of wines and tropical spritzes, all set to ocean views.  Where wellness meets the water Three lagoon-style swimming pools set the tone for relaxation, complemented by sun loungers, and light bites from Bar Paloma. Spa and fitness facilities will be introduced in a later phase to complete the wellness experience.   Building a greener future Sustainability is central to LIME Resort Bohol’s operations. Initiatives include solar panels to supplement energy use, LED lighting, inverter A/C units, and water-saving fixtures, and a Green Housekeeping Program designed to cut single-use plastics. Local sourcing and responsible waste management further support community livelihoods, aligned with Radisson Hotel Group’s Responsible Business framework.  Gatherings by the shore Future plans include flexible indoor and outdoor spaces for intimate celebrations, beachside dinners, and small corporate retreats, supported by modern AV and high-speed connectivity.  Gateway to Bohol’s wonders Panglao offers a perfect mix of natural beauty and cultural heritage. From the resort, guests can explore Hinagdanan Cave, the Chocolate Hills, the Loboc River Cruise, and Balicasag Island for world-class diving and snorkeling. Hidden gems like Anda’s white-sand beaches and local markets provide an authentic taste of Bohol’s crafts and cuisine.  “Opening the first Radisson Individuals Premier in Southeast Asia Pacific is an exciting step for our growth in the Philippines and across the region. LIME Resort Bohol, a member of Radisson Individuals Premier, captures what this collection is about: distinctive properties with strong local character, elevated through Radisson standards and distribution. Panglao’s natural beauty, paired with thoughtful design and responsible operations, sets the tone for memorable stays and long-term owner value,” said Tim Cordon, Chief Operating Officer, Middle East, Africa and Southeast Asia Pacific, Radisson Hotel Group.   For more information and to book, click here.  Download high-resolution pictures here.