A reflection of the earth in a water drop, which is sitting on a leaf.

Health & Safety

Committed to delivering a clean and safe environment through health and safety protocols

One of our highest priorities is the health, safety, and security of our guests, team members, and business partners. COVID-19 has fundamentally changed the way we live, and we are adjusting our daily operations to fit within the new normal. In response to this, we and a team of experts have reviewed our existing health and safety processes and developed a new safety protocol. This in-depth cleanliness and disinfection protocol was created in partnership with SGS and is designed to ensure your safety and peace of mind from check-in to check-out. To learn more, watch our cleaning and safety protocol videos.

Ažuriranje protokola zaštite

Maske za lice i osobna zaštitna oprema (OZO):

  • Da bismo zaštitili zdravlje i sigurnost gostiju, članova tima i posjetitelja, zahtijevamo upotrebu maski za lice u zatvorenim javnim prostorima (područjima) u svim hotelima, podložno promjenama prema lokalnim propisima*Maske za lice nisu obavezne za djecu mlađu od dvije godine ili osobe s problemima pri disanju, u nesvijesti ili one koje na bilo koji način nisu sposobne same skinuti masku. 
  • U hotelima koji se nalaze u odabranim državama u Europi, Africi, na Bliskom istoku i u Pacifičkoj Aziji, članovi tima moraju nositi osobnu zaštitnu opremu (OZO) ako tako nalažu lokalni propisi.
Brzo testiranje na COVID-19 na licu mjesta za sudionike događanja:
Kako bismo omogućili jednostavan i siguran povratak na sastanke i događanja uživo, omogućili smo brzo antigensko testiranje na COVID-19 za sudionike u samom hotelu. Kako bismo tu uslugu omogućili u 23 zemlje Europe, Bliskog istoka i Afrike surađujemo s vodećim zdravstvenim djelatnicima. Više informacija potražite u odjeljku „Brzo testiranje na COVID-19” u nastavku.
PCR testiranje 
Kako bi olakšala povratak putovanjima, tvrtka Radisson Hotels može uputiti goste na lako dostupnu lokaciju za pristupačno PCR testiranje. Nadalje, uz pomoć specijaliziranih partnera Grupe, u odabranim hotelima nudit će se PCR testiranje u samom hotelu za grupe i pojedince ili PCR testiranja na samostalno uzetim uzorcima.

What are the new protocols?

A new 20-step protocol for hotels and 10-step protocol for meeting and event spaces is currently being introduced to our hotels. New cleaning and disinfection procedures, increased attention to safety in communal spaces, protective equipment, and updated training for team members are included in the new protocols. All our worldwide locations are being briefed on these protocols and strongly encouraged to implement them. These protocols describe specific processes and measures that are designed to make you feel confident when you visit us. Read the outlined steps below or watch the video with more details.

Our hotels’ 20-step cleaning and safety protocol

During this challenging time, Radisson Hotels seeks to make each guest feel safe and secure. So we’ve partnered with SGS to create a 20-step cleaning and safety protocol to address the health issues that are important to you while you travel. Our hotels are employing disinfection and cleaning procedures to keep guest rooms and public spaces to the highest standard of cleanliness.
A drawn illustration of guests standing 6 feet apart in hotel lobby.

1. Physical distancing

Implement physical distancing measures throughout the hotel.

A drawn illustration of a hotel worker cleaning an elevator.

2. Increase cleaning and disinfecting

Increase cleaning and disinfecting frequency throughout the hotel, paying attention to high-touch items.

A drawn illustration of clean air coming from a vent and circling around the hotel room.

3. Air circulation

Improve air circulation processes to increase air quality.

A drawn illustration of hotel team member standing behind a partition, helping a guest check-in

4. Protective barrier

Install protective screens at the front desk. (Optional)

A drawn illustration of a hotel guest using a hand sanitizing station near the lobby.

5. Sanitizing stations

Install alcohol-based hand sanitizing and glove stations near the front entrance and public areas.

A drawn illustration of a hotel team member disinfecting a key card.

6. Disinfect key cards

Provide clean and disinfected key cards upon check-in.

A drawn illustration of a hotel door with a hang tag indicating the room has been cleaned.

7. Door hangers

Display door hanger with cleaning and disinfecting information.

A drawn illustration of a hotel room desk with a small bottle of hand sanitizer

8. Travel-size hand sanitizer

Provide each guest room with a travel-size hand sanitizer.

A drawn illustration of hotel housekeeping cleaning high touch surfaces in the hotel room.

9. TV remote

Provide a clean and disinfected TV remote.

A drawn illustration of washers and dryers, and a thermostat at high temperature.

10. Linens

Wash all linens at a high temperature for optimal disinfection.

A drawn illustration of a hotel guest wiping down a stationary bike.

11. Pool and other wellness areas

Provide sanitizer and disinfectant wipes in our fitness and wellness centers.

A drawn illustration of a hotel guest leaving their room key card in the express check-out box.

12. Online check-in and check-out

Provide express check-out to minimize contact and offer online check-in (select hotels)

A drawn illustration of accepting credit cards in machine, and cash is highly discouraged.

13. Methods of payment

Offer cash-free methods of payment.

A drawn illustration of hotel food selection, individually wrapped.

14. Breakfast

Offer redesigned breakfast option, in line with local legislation.

A drawn illustration of tables at a restaurant with arrow between showing 6 feet distance.

15. Bars and restaurants

Space tables apart in restaurants and bars to provide physical distancing.

A drawn illustration of wait staff delivering a covered food plate, while wearing personal protective equipment.

16. Food safety

Adhere to the strict safety procedures while serving all food and beverages.

A drawn illustration of a hotel guest eating food in hotel room.

17. Minibar

Provide a clean and desinfected minibar (select brands)

A drawn illustration of a hotel team member watching a training video on a computer.

18. Team training

Provide team members with comprehensive hygiene and prevention training program.

A drawn illustration of hotel team members entering work, and getting their temperature taken.

19. Team member temperature checks

Monitor team member health when legally permitted or required.

A drawn illustration of a front desk hotel team member behind a protective barrier, wearing a face mask and gloves.

20. Team member PPE

Provide team members with personal protective equipment.