A reflection of the earth in a water drop, which is sitting on a leaf.

Health & Safety

Slijedimo zdravstvene i sigurnosne upute i osiguravamo vam čisto i sigurno okruženje

S obzirom na nastavak pandemije bolesti COVID-19 i prilagođavanje svijeta „novom normalnom”, Radisson Hotels nastavlja sa svojim proaktivnim naporima kako bi osigurao sigurnost i dobrobit naših gostiju. 

Sigurnosni protokoli grupe RHG

U okviru sigurnosnog protokola tvrtke Radisson Hotels naš je glavni prioritet održati najvišu razinu sigurnosti u skladu s lokalnim propisima svake zemlje. Preventivni koraci obuhvaćaju dezinfekciju svih ključnih ulaznih točaka, uključujući prostorije za posluživanje švedskog stola i vrlo prometne dodirne točke na javnim mjestima. U našim objektima nudi se personalizirana beskontaktna usluga kad god je to moguće. Pratimo zdravlje članova našeg tima i oni redovito pohađaju treninge za sprečavanje širenja bolesti COVID-19. Uz to, neprestano nadziremo kvalitetu zraka u zatvorenom prostoru, a odabrani hoteli dodaju uređaje za mjerenje CO2 u prostorima kao što su sobe za sastanke i fitness centri.

PCR testiranje

Kako bi olakšala povratak putovanjima, tvrtka Radisson Hotels može uputiti goste na lako dostupnu lokaciju za pristupačno PCR testiranje. Nadalje, uz pomoć specijaliziranih partnera Grupe, u odabranim hotelima nudit će se PCR testiranje u samom hotelu za grupe i pojedince ili PCR testiranja na samostalno uzetim uzorcima.

Pristup zdravstvenoj pomoći jamči boravak bez brige

Naši hotelski timovi spremni su pomoći osigurati da se svi osjećaju sigurno i dobro. Stalno se trudimo omogućiti opušten boravak svojim gostima i tako naši hoteli mogu pružiti informacije o lokalno dostupnoj zdravstvenoj pomoći i podršci. Ako ste vi ili netko od vaših suputnika bolesni, članovi našeg tima napravite će sve moguće kako bi povezali goste s najboljim lokalno dostupnim resursima i zdravstvenim radnicima. Naš vas tim može uputiti na najbliže ljekarne i trgovine u kojima možete kupiti osobnu zaštitnu opremu, maske i druge zdravstvene potrepštine.

Fleksibilnost prilikom otkazivanja

Neprekidno ažuriramo svoju globalnu politiku otkazivanja s ciljem da vam ponudimo što više fleksibilnosti i jednostavnije planiranje. Naša politika podliježe lokalnim propisima i varijacijama primjenjivim na pravnu osobu hotela. Pogledajte više na ovoj stranici.

Savjeti za putovanja

Kako bismo vam pomogli da budete u tijeku s ograničenjima i smjernicama diljem svijeta dijelimo vam praktičan alat časopisa Travel Weekly. Pronađite ažurirane informacije o propisima za ulazak u zemlje diljem svijeta, uključujući različite zahtjeve vezane uz karantenu, ograničenja putovanja, potrebna testiranja ili dokumente. Prilagodite filtere i provjerite što trebate učiniti i ponijeti sa sobom ovisno o vašem državljanstvu, zemlji polaska i odredištu. Odricanje od odgovornosti: Budite u toku s aktualnim putnim propisima vaše zemlje i zemlje koju planirate posjetiti jer se ograničenja, pravila i propisi neprekidno mijenjaju. Radisson Hotels nije odgovoran za informacije i sadržaj na karti pravila za ulazak u zemlje s pravilima vezanim uz COVID časopisa Travel Weekly.

What are the new protocols?

A new 20-step protocol for hotels and 10-step protocol for meeting and event spaces is currently being introduced to our hotels. New cleaning and disinfection procedures, increased attention to safety in communal spaces, protective equipment, and updated training for team members are included in the new protocols. All our worldwide locations are being briefed on these protocols and strongly encouraged to implement them. These protocols describe specific processes and measures that are designed to make you feel confident when you visit us. Read the outlined steps below or watch the video with more details.

Our hotels’ 20-step cleaning and safety protocol

During this challenging time, Radisson Hotels seeks to make each guest feel safe and secure. So we’ve partnered with SGS to create a 20-step cleaning and safety protocol to address the health issues that are important to you while you travel. Our hotels are employing disinfection and cleaning procedures to keep guest rooms and public spaces to the highest standard of cleanliness.
A drawn illustration of guests standing 6 feet apart in hotel lobby.

1. Physical distancing

Implement physical distancing measures throughout the hotel.

A drawn illustration of a hotel worker cleaning an elevator.

2. Increase cleaning and disinfecting

Increase cleaning and disinfecting frequency throughout the hotel, paying attention to high-touch items.

A drawn illustration of clean air coming from a vent and circling around the hotel room.

3. Air circulation

Improve air circulation processes to increase air quality.

A drawn illustration of hotel team member standing behind a partition, helping a guest check-in

4. Protective barrier

Install protective screens at the front desk. (Optional)

A drawn illustration of a hotel guest using a hand sanitizing station near the lobby.

5. Sanitizing stations

Install alcohol-based hand sanitizing and glove stations near the front entrance and public areas.

A drawn illustration of a hotel team member disinfecting a key card.

6. Disinfect key cards

Provide clean and disinfected key cards upon check-in.

A drawn illustration of a hotel door with a hang tag indicating the room has been cleaned.

7. Door hangers

Display door hanger with cleaning and disinfecting information.

A drawn illustration of a hotel room desk with a small bottle of hand sanitizer

8. Travel-size hand sanitizer

Provide each guest room with a travel-size hand sanitizer.

A drawn illustration of hotel housekeeping cleaning high touch surfaces in the hotel room.

9. TV remote

Provide a clean and disinfected TV remote.

A drawn illustration of washers and dryers, and a thermostat at high temperature.

10. Linens

Wash all linens at a high temperature for optimal disinfection.

A drawn illustration of a hotel guest wiping down a stationary bike.

11. Pool and other wellness areas

Provide sanitizer and disinfectant wipes in our fitness and wellness centers.

A drawn illustration of a hotel guest leaving their room key card in the express check-out box.

12. Online check-in and check-out

Provide express check-out to minimize contact and offer online check-in (select hotels)

A drawn illustration of accepting credit cards in machine, and cash is highly discouraged.

13. Methods of payment

Offer cash-free methods of payment.

A drawn illustration of hotel food selection, individually wrapped.

14. Breakfast

Offer redesigned breakfast option, in line with local legislation.

A drawn illustration of tables at a restaurant with arrow between showing 6 feet distance.

15. Bars and restaurants

Space tables apart in restaurants and bars to provide physical distancing.

A drawn illustration of wait staff delivering a covered food plate, while wearing personal protective equipment.

16. Food safety

Adhere to the strict safety procedures while serving all food and beverages.

A drawn illustration of a hotel guest eating food in hotel room.

17. Minibar

Provide a clean and desinfected minibar (select brands)

A drawn illustration of a hotel team member watching a training video on a computer.

18. Team training

Provide team members with comprehensive hygiene and prevention training program.

A drawn illustration of hotel team members entering work, and getting their temperature taken.

19. Team member temperature checks

Monitor team member health when legally permitted or required.

A drawn illustration of a front desk hotel team member behind a protective barrier, wearing a face mask and gloves.

20. Team member PPE

Provide team members with personal protective equipment.