A reflection of the earth in a water drop, which is sitting on a leaf. — Health & Safety

Committed to delivering a clean and safe environment through health and safety protocols

One of our highest priorities is the health, safety, and security of our guests, team members, and business partners. COVID-19 has fundamentally changed the way we live, and we are adjusting our daily operations to fit within the new normal. In response to this, we and a team of experts have reviewed our existing health and safety processes and developed a new safety protocol. This in-depth cleanliness and disinfection protocol was created in partnership with SGS and is designed to ensure your safety and peace of mind from check-in to check-out. To learn more, watch our cleaning and safety protocol videos.

Ažuriranje protokola zaštite

Maske za lice i osobna zaštitna oprema (OZO):

Da bismo zaštitili zdravlje i sigurnost gostiju, članova tima i posjetitelja, zahtijevamo upotrebu maski za lice u zatvorenim javnim prostorima (područjima) u svim hotelima, podložno promjenama prema lokalnim propisima. *Maske za lice nisu obavezne za djecu mlađu od dvije godine ili osobe s problemima pri disanju, u nesvijesti ili one koje na bilo koji način nisu sposobne same skinuti masku.

U hotelima koji se nalaze u odabranim državama u Europi, Africi, na Bliskom istoku i u Pacifičkoj Aziji, članovi tima moraju nositi osobnu zaštitnu opremu (OZO) ako tako nalažu lokalni propisi.

Brzo testiranje na COVID-19 na licu mjesta za sudionike događanja:

Kako bismo omogućili jednostavan i siguran povratak na sastanke i događanja uživo, omogućili smo brzo antigensko testiranje na COVID-19 za sudionike u samom hotelu. Kako bismo tu uslugu omogućili u 23 zemlje Europe, Bliskog istoka i Afrike surađujemo s vodećim zdravstvenim djelatnicima. Više informacija potražite u odjeljku „Brzo testiranje na COVID-19” u nastavku.

PCR testiranje

Kako bi olakšala povratak putovanjima, tvrtka Radisson Hotels može uputiti goste na lako dostupnu lokaciju za pristupačno PCR testiranje. Nadalje, uz pomoć specijaliziranih partnera Grupe, u odabranim hotelima nudit će se PCR testiranje u samom hotelu za grupe i pojedince ili PCR testiranja na samostalno uzetim uzorcima.

What are the new protocols?

A new 20-step protocol for hotels and 10-step protocol for meeting and event spaces is currently being introduced to our hotels. New cleaning and disinfection procedures, increased attention to safety in communal spaces, protective equipment, and updated training for team members are included in the new protocols. All our worldwide locations are being briefed on these protocols and strongly encouraged to implement them. These protocols describe specific processes and measures that are designed to make you feel confident when you visit us. Read the outlined steps below or watch the video with more details.

Our hotels’ 20-step cleaning and safety protocol

During this challenging time, Radisson Hotels seeks to make each guest feel safe and secure. So we’ve partnered with SGS to create a 20-step cleaning and safety protocol to address the health issues that are important to you while you travel. Our hotels are employing disinfection and cleaning procedures to keep guest rooms and public spaces to the highest standard of cleanliness.

1. Physical distancing

Implement physical distancing measures throughout the hotel.

2. Increase cleaning and disinfecting

Increase cleaning and disinfecting frequency throughout the hotel, paying attention to high-touch items.

3. Air circulation

Improve air circulation processes to increase air quality.

4. Protective barrier

Install protective screens at the front desk. (Optional)

5. Sanitizing stations

Install alcohol-based hand sanitizing and glove stations near the front entrance and public areas.

6. Disinfect key cards

Provide clean and disinfected key cards upon check-in.

7. Door hangers

Display door hanger with cleaning and disinfecting information.

8. Travel-size hand sanitizer

Provide each guest room with a travel-size hand sanitizer.

9. TV remote

Provide a clean and disinfected TV remote.

10. Linens

Wash all linens at a high temperature for optimal disinfection.

11. Pool and other wellness areas

Provide sanitizer and disinfectant wipes in our fitness and wellness centers.

12. Online check-in and check-out

Provide express check-out to minimize contact and offer online check-in (select hotels)

13. Methods of payment

Offer cash-free methods of payment.

14. Breakfast

Offer redesigned breakfast option, in line with local legislation.

15. Bars and restaurants

Space tables apart in restaurants and bars to provide physical distancing.

16. Food safety

Adhere to the strict safety procedures while serving all food and beverages.

17. Minibar

Provide a clean and desinfected minibar (select brands)

18. Team training

Provide team members with comprehensive hygiene and prevention training program.

19. Team member temperature checks

Monitor team member health when legally permitted or required.

20. Team member PPE

Provide team members with personal protective equipment.

A new 10-step protocol for meeting and event spaces is currently being introduced to our hotels. New cleaning and disinfection procedures, increased attention to safety in communal spaces, protective equipment, and updated training for team members are included in the new protocols. All our worldwide locations are being briefed on these protocols and strongly encouraged to implement them. These protocols describe specific processes and measures that are designed to make you feel confident when you visit us. Read the outlined steps below or watch the video with more details.

Our hotels’ 10-step cleaning and safety protocol for Meetings & Events

To provide a safe and clean environment for your next conference or social gathering, we’ve also implemented a 10-step process to thoroughly sanitize our hotel meeting spaces and to follow physical distancing protocols. Your well-being is our priority so that you can meet with peace of mind.

1. Personal belongings

Ensure the safe handling of personal belongings in designated areas.

2. Sanitizing stations

Install stations with alcohol-based hand sanitizer and gloves in hotel public areas and meeting and event spaces.

A drawn illustration of hotel workers cleaning meeting & event space.

3. Increase cleaning and disinfecting

Increase cleaning and disinfection frequency of all hotel areas, paying special attention to high-touch items.

A drawn illustration of clean air coming from a vent and circling around the meeting & event space.

4. Air circulation

Improve air circulation processes to increase air quality.

A drawn illustration of a hotel door with a hang tag indicating the meeting & event space has been cleaned.

5. Door hangers

Display door hanger with cleaning and disinfecting information in each meeting room.

A drawn illustration of a hotel employee disinfecting frequently used stationary items.

6. Disinfect box

Place a “disinfect box" in meeting rooms for used stationary items and disinfect them after events.

A drawn illustration of guests sitting in a conference room with the tables 6 feet apart.

7. Physical distancing

Ensure physical distancing in meeting and event facilities.

A drawn illustration of a conference organizer contacting the hotel event manager during a meeting or event.

8. Event manager contact

Ensure your hotel event manager is available for contact directly through your own device, to assist with your requests during the event.

A drawn illustration of food and beverage items individually packaged for a meeting/event.

9. Food safety

Adhere to the strict safety procedures while serving all food and beverages.

A drawn illustration of hotel employee cleaning a coffee machine located in the meeting & event space.

10. Coffee machines

Frequently clean and disinfect coffee machines.

Brzo testiranje na COVID-19 na licu mjesta za sudionike sastanaka i događanja

Kako bismo omogućili jednostavan, pouzdan i siguran povratak događanjima uživo, uveli smo brzo antigensko testiranje na COVID-19 sudionika sastanaka i događanja. Testiranja se provode u hotelu prije samog događanja čime se dodatno osnažuju strogi protokoli zaštite tvrtke Radisson Hotels koji se već primjenjuju u svim hotelima. Kako bismo tu uslugu omogućili u 23 zemlje Europe, Bliskog istoka i Afrike surađujemo s vodećim zdravstvenim djelatnicima. Zajedno pružamo pouzdano rješenje za vaša buduća događanja.

Što omogućujemo

Uz pomoć našeg zdravstvenih partnera nabavili smo komplete za testiranje (imunološko ispitivanje bočnog protoka) i jamčimo da testiranje provode osposobljeni zdravstveni radnici koji ispunjavaju lokalne propise.

Ova praktična testiranja mogu se provesti na dan događanja, prije ulaska sudionika. Naš teim u suradnji s vama pomaže vam u planiranju kako bi se ubrzali svi postupci prije samog događanja. Brza antigenska testiranja provode zdravstveni stručnjaci u posebno namijenjenom i sigurnom području hotela, a rezultati su gotovi za samo 15 minuta (do najviše 30 minuta). Brzi testovi koje provode naši zdravstveni partneri među najboljima su na tržištu, a njihova točnost, specifičnost i osjetljivost ispunjavaju zahtjeve Svjetske zdravstvene organizacije.

Kako je sve organizirano:

Od početka do kraja svog događanja možete biti sigurni da su vaši gosti u sigurnom okruženju u kojem su primjenjuju postupci dubinskog čišćenja i dezifenkcije, da im je omogućeno fizičko distanciranje, da rade u dubinski dezinficiranim konferencijskim sobama, da im je dostupna zaštitna oprema te da su im na raspolaganju članovi našeg tima koji su svi prošli potrebnu obuku. Za više informacija o našem protokolu od 10 koraka za prostore za sastanke i događanja pogledajte odjeljak „Sastanci i događanja”.

Prije događanja

Responsible Business - Rapid COVID-19 - Booking the rapid COVID-19 test

1. Rezerviranje brzog testa na COVID-19

Brzi testovi na COVID-19 mogu se rezervirati u sklopu paketa za sastanke. Rezervirajte ih najmanje tri tjedna prije dana dolaska kako bi se naš tim mogao organizirati. Naš tim uključit će ovu uslugu u ponudu i pružiti vam sve dodatne informacije.

Responsible Business - Rapid COVID-19 - Supporting information

2. Dodatne informacije

Nakon potvrde događanja poslat ćemo vam dodatne informacije i materijale o testiranju za vaše sudionike.

U hotelu

Responsible Business - Rapid COVID-19 - 03 A safe arrival

3. Siguran dolazak

Goste dočekujemo u posebno namijenjenom sigurnom području s osiguranom fizičkom distancom.

Responsible Business - Rapid COVID-19 - 04 Administering the test

4. Testiranje

U jednom satu moguće je testirati do 20 sudionika, a u slučaju većih grupa naš zdravstveni partner može osigurati dodatno osoblje kako bi se olakšalo planiranje i smanjilo čekanje.

Responsible Business - Rapid COVID-19 - Secure waiting room

5. Sigurna čekaonica

Nakon testiranja goste molimo da pričekaju rezultate u odvojenoj, sigurnoj čekaonici. Rezultati su gotovi u roku od 15 do najviše 30 minuta.

Responsible Business - Rapid COVID-19 - 06 If attendees test negative

6. Ako je test sudionika negativan

Goste čiji je rezultat testa negativan naši timovi vode do konferencijske sobe u kojoj mogu nastaviti raditi, družiti se i pripremati za događanje.

Responsible Business - Rapid COVID-19 - On-site - 07 If attendees test positive

7. Ako je test sudionika pozitivan

Ako je rezultat testa bilo kojeg gosta pozitivan, uključujemo postojeće protokole zaštite u skladu s našim procesima i lokalnim zakonima i propisima te dotične osobe šaljemo na PCR testiranje radi potvrde rezultata, prema uputama pružatelja testa i ECDC-a.

Planirajte bez stresa

Organizirajte dolazak za sudionike događanja jedan dan ranije kako biste uštedjeli vrijeme na sam dan događanja.

Find your venue

Uvjeti i odredbe:

• Radisson Hotel Group ne prihvaća izravne ili posljedične rizike ni odgovornost u vezi s bolešću COVID-19, posebno u vezi s proizvodima ili uslugama neovisnih dobavljača brzih antigenskih testova na COVID-19.

• Usluga je trenutačno dostupna u odabranim hotelima Radisson u: Belgiji, Danskoj, Estoniji, Francuskoj, Grčkoj, Irskoj, Islandu, Italiji, Latviji, Litvi, Mađarskoj, Malti, Moldaviji, Nizozemskoj, Norveškoj, Njemačkoj, Poljskoj, Rumunjskoj, Rusiji, Švedskoj, Švicarskoj, Turskoj i UK-u.

Resorts

At Radisson Hotels, we are focused on providing you with the time, space, and place for an unforgettable vacation across our resorts and leisure destinations worldwide. To help ensure you have peace of mind on your next escape, we have thoroughly specified each step of our 20-step safety protocol for resort hotels and tailored some procedures for resort environments and activities, such as:

Enhanced 20-step cleaning and safety protocol for Resorts

All our Resorts and their onsite partners are being briefed on these protocols and strongly encouraged to implement them. Watch the video for more information.

Physical distancing in all areas of the resort including in:

Responsible Business - Resorts - Physical distancing - Beach

Implementing physical distancing measures in beach, pool, and other wellness areas.

Responsible Business - Resorts - Implementing physical distancing measures in exercise and recreational activities

Implementing physical distancing measures in exercise and recreational activities.

Responsible Business - Resorts - Implementing physical distancing measures in specific resort facilities, such as changing rooms

Implementing physical distancing measures in specific resort facilities, such as changing rooms.

Responsible Business - Resorts - Implementing physical distancing measures in spa and wellness areas

Implementing physical distancing measures in spa and wellness areas.

Responsible Business - Resorts - Implementing physical distancing measures in outside spaces

Implementing physical distancing measures in outside spaces.

Increased cleaning and disinfecting

Responsible Business - Resorts - Increasing cleaning and disinfection frequency throughout the premises, with a special focus on recreational and relaxation areas

Increasing cleaning and disinfection frequency throughout the premises, with a special focus on recreational and relaxation areas.

Responsible Business - Resorts - Increasing cleaning and disinfecting frequency of Kids Clubs, paying attention to high-touch items

Increasing cleaning and disinfecting frequency of Kids Clubs, paying attention to high-touch items.

Air circulation

Resorts - Resorts - Improving air circulation processes in our spa and wellness areas.

Improving air circulation processes in our spa and wellness areas.

Sanitizing stations and disinfectant wipes

Responsible Business - Resorts - Installing alcohol-based hand sanitizing stations throughout the premises

Installing alcohol-based hand sanitizing stations throughout the premises.

Responsible Business - Resorts - Providing disinfectant wipes throughout the premises

Providing disinfectant wipes throughout the premises.

Čišćenje i dezinfekcija

Poboljšane smjernice za čišćenje i dezinfekciju grupe Radisson Hotel Group razvijene su u suradnji s globalnim dobavljačem higijenskih rješenja Diversey: najbolji proizvodi za čišćenje i higijenu objedinjeni su s poboljšanim protokolima i patentiranom tehnologijom dizajniranom za zdravstvene ustanove.

Hoteli koje je odobrio SGS tijekom certificiranja za Radisson Hotels Safety Protocol u pravilu koriste proizvode za čišćenje koji se koriste u zdravstvenim ustanovama. Hoteli su dobili savjete da se pridržavaju poboljšanih postupaka čišćenja i dezinfekcije u svim hotelskim prostorijama, kako je prikazano u nastavku.

Soba za goste

A drawn illustration of the guest room high-touch items

U sobama se predmeti koji se često koriste temeljito čiste svaki dan te dezinficiraju nakon svakog gosta. To uključuje minimalno:

daljinski upravljač za klimatizacijski uređaj
rukohvat naslonjača
aparat za kavu
kvake vrata
ručke na namještaju
žarulje i sve prekidači svjetiljki
minibarove (zaključani)
telefon daljinski upravljač televizora
pribor (kuhalo, glačalo, sušilo za kosu)
prekidači
ploče stolova
Sef
umivaonik i slavine
WC-školjku, vodokotlić, zid iza WC-školjke, četku za WC
slavine u tušu
glavu tuša

Recepcija i predvorje

A drawn illustration of the reception and lobby high-touch items

Predmeti na recepciji i u predvorju koji se često dodiruju dezinficiraju se svaka četiri sata. Pult na recepciji i uređaji za kreditne kartice dezinficiraju se nakon svakog gosta. Sve kartice za elektroničke brave soba dezinficiraju se prije nego što se daju gostu. To uključuje minimalno:

naslonjače
kvake vrata
rukohvate gumbe u liftu
uređaje za kreditne kartice
olovke
Telefon
kartice za elektroničke brave soba
stolove
kante za otpatke
Prodajni automat

Who is SGS?

SGS is the world’s leading inspection, verification, testing, and certification company, recognized as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world. Partnering with SGS ensures that the new protocols are validated, adapted, and in accordance with local requirements and recommendations. Under this program, individual hotels that comply with protocols can receive an official label of cleanliness and disinfection, issued by SGS, upon completion of a comprehensive local audit.

Please check this page frequently for updated health and safety information or our COVID-19 page with the latest information about our extended cancellation policy.