Health & Safety
Committed to delivering a clean and safe environment through health and safety protocols
One of our highest priorities is the health, safety, and security of our guests, team members, and business partners. COVID-19 has fundamentally changed the way we live, and we are adjusting our daily operations to fit within the new normal. In response to this, we and a team of experts have reviewed our existing health and safety processes and developed a new safety protocol. This in-depth cleanliness and disinfection protocol was created in partnership with SGS and is designed to ensure your safety and peace of mind from check-in to check-out. To learn more, watch our cleaning and safety protocol videos.
Ažuriranje protokola zaštite
Maske za lice i osobna zaštitna oprema (OZO):
- Da bismo zaštitili zdravlje i sigurnost gostiju, članova tima i posjetitelja, zahtijevamo upotrebu maski za lice u zatvorenim javnim prostorima (područjima) u svim hotelima, podložno promjenama prema lokalnim propisima. *Maske za lice nisu obavezne za djecu mlađu od dvije godine ili osobe s problemima pri disanju, u nesvijesti ili one koje na bilo koji način nisu sposobne same skinuti masku.
- U hotelima koji se nalaze u odabranim državama u Europi, Africi, na Bliskom istoku i u Pacifičkoj Aziji, članovi tima moraju nositi osobnu zaštitnu opremu (OZO) ako tako nalažu lokalni propisi.
What are the new protocols?
Our hotels’ 20-step cleaning and safety protocol

1. Physical distancing
Implement physical distancing measures throughout the hotel.

2. Increase cleaning and disinfecting
Increase cleaning and disinfecting frequency throughout the hotel, paying attention to high-touch items.

3. Air circulation
Improve air circulation processes to increase air quality.

4. Protective barrier
Install protective screens at the front desk.

5. Sanitizing stations
Install alcohol-based hand sanitizing and glove stations near the front entrance and public areas.

6. Disinfect key cards
Provide clean and disinfected key cards upon check-in.

7. Door hangers
Display door hanger with cleaning and disinfecting information.

8. Travel-size hand sanitizer
Provide each guest room with a travel-size hand sanitizer.

9. TV remote
Provide a clean and disinfected TV remote in an individually sealed and protective bag.

10. Linens
Wash all linens at a high temperature for optimal disinfection.

11. Pool and other wellness areas
Provide sanitizer and disinfectant wipes in our fitness and wellness centers.

12. Express check-out
Provide an express check-out process to minimize contact with team members.

13. Methods of payment
Offer cash-free methods of payment.

14. Grab and go
Offer individually packaged and other grab-and-go food options.

15. Bars and restaurants
Space tables apart in restaurants and bars to provide physical distancing.

16. Food safety
Adhere to the strict safety procedures while serving all food and beverages.

17. Minibar
Lock or remove all minibars.

18. Team training
Provide team members with comprehensive hygiene and prevention training program.

19. Team member temperature checks
Administer temperature checks for team members and suppliers, when legally permitted or required.

20. Team member PPE
Provide team members with personal protective equipment.
Our hotels’ 10-step cleaning and safety protocol for Meetings & Events

1. Personal belongings
Ensure the safe handling of personal belongings in designated areas.

2. Sanitizing stations
Install stations with alcohol-based hand sanitizer and gloves in hotel public areas and meeting and event spaces.

3. Increase cleaning and disinfecting
Increase cleaning and disinfection frequency of all hotel areas, paying special attention to high-touch items.

4. Air circulation
Improve air circulation processes to increase air quality.

5. Door hangers
Display door hanger with cleaning and disinfecting information in each meeting room.

6. Disinfect box
Place a “disinfect box" in meeting rooms for used stationary items and disinfect them after events.

7. Physical distancing
Ensure physical distancing in meeting and event facilities.

8. Event manager contact
Ensure your hotel event manager is available for contact directly through your own device, to assist with your requests during the event.

9. Food safety
Adhere to the strict safety procedures while serving all food and beverages.

10. Coffee machines
Frequently clean and disinfect coffee machines.
Brzo testiranje na COVID-19 na licu mjesta za sudionike sastanaka i događanja
Što omogućujemo

Kako je sve organizirano:
Prije događanja

1. Rezerviranje brzog testa na COVID-19
Brzi testovi na COVID-19 mogu se rezervirati u sklopu paketa za sastanke. Rezervirajte ih najmanje tri tjedna prije dana dolaska kako bi se naš tim mogao organizirati. Naš tim uključit će ovu uslugu u ponudu i pružiti vam sve dodatne informacije.

2. Dodatne informacije
Nakon potvrde događanja poslat ćemo vam dodatne informacije i materijale o testiranju za vaše sudionike.
U hotelu

3. Siguran dolazak
Goste dočekujemo u posebno namijenjenom sigurnom području s osiguranom fizičkom distancom.

4. Testiranje
U jednom satu moguće je testirati do 20 sudionika, a u slučaju većih grupa naš zdravstveni partner može osigurati dodatno osoblje kako bi se olakšalo planiranje i smanjilo čekanje.

5. Sigurna čekaonica
Nakon testiranja goste molimo da pričekaju rezultate u odvojenoj, sigurnoj čekaonici. Rezultati su gotovi u roku od 15 do najviše 30 minuta.

6. Ako je test sudionika negativan
Goste čiji je rezultat testa negativan naši timovi vode do konferencijske sobe u kojoj mogu nastaviti raditi, družiti se i pripremati za događanje.

7. Ako je test sudionika pozitivan
Ako je rezultat testa bilo kojeg gosta pozitivan, uključujemo postojeće protokole zaštite u skladu s našim procesima i lokalnim zakonima i propisima te dotične osobe šaljemo na PCR testiranje radi potvrde rezultata, prema uputama pružatelja testa i ECDC-a.
Planirajte bez stresa

Uvjeti i odredbe:
• Radisson Hotel Group ne prihvaća izravne ili posljedične rizike ni odgovornost u vezi s bolešću COVID-19, posebno u vezi s proizvodima ili uslugama neovisnih dobavljača brzih antigenskih testova na COVID-19.
• Usluga je trenutačno dostupna u odabranim hotelima Radisson u: Belgiji, Danskoj, Estoniji, Francuskoj, Grčkoj, Irskoj, Islandu, Italiji, Latviji, Litvi, Mađarskoj, Malti, Moldaviji, Nizozemskoj, Norveškoj, Njemačkoj, Poljskoj, Rumunjskoj, Rusiji, Švedskoj, Švicarskoj, Turskoj i UK-u.
Resorts
Enhanced 20-step cleaning and safety protocol for Resorts
Physical distancing in all areas of the resort including in:

Implementing physical distancing measures in beach, pool, and other wellness areas.

Implementing physical distancing measures in exercise and recreational activities.

Implementing physical distancing measures in specific resort facilities, such as changing rooms.

Implementing physical distancing measures in spa and wellness areas.

Implementing physical distancing measures in outside spaces.
Increased cleaning and disinfecting

Increasing cleaning and disinfection frequency throughout the premises, with a special focus on recreational and relaxation areas.

Increasing cleaning and disinfecting frequency of Kids Clubs, paying attention to high-touch items.
Air circulation

Improving air circulation processes in our spa and wellness areas.
Sanitizing stations and disinfectant wipes

Installing alcohol-based hand sanitizing stations throughout the premises.

Providing disinfectant wipes throughout the premises.
Čišćenje i dezinfekcija
Poboljšane smjernice za čišćenje i dezinfekciju grupe Radisson Hotel Group razvijene su u suradnji s globalnim dobavljačem higijenskih rješenja Diversey: najbolji proizvodi za čišćenje i higijenu objedinjeni su s poboljšanim protokolima i patentiranom tehnologijom dizajniranom za zdravstvene ustanove.
Hoteli koje je odobrio SGS tijekom certificiranja za Radisson Hotels Safety Protocol u pravilu koriste proizvode za čišćenje koji se koriste u zdravstvenim ustanovama. Hoteli su dobili savjete da se pridržavaju poboljšanih postupaka čišćenja i dezinfekcije u svim hotelskim prostorijama, kako je prikazano u nastavku.
Soba za goste

U sobama se predmeti koji se često koriste temeljito čiste svaki dan te dezinficiraju nakon svakog gosta. To uključuje minimalno:
- daljinski upravljač za klimatizacijski uređaj
- rukohvat naslonjača
- aparat za kavu
- kvake vrata
- ručke na namještaju
- žarulje i sve prekidači svjetiljki
- minibarove (zaključani)
- telefon daljinski upravljač televizora
- pribor (kuhalo, glačalo, sušilo za kosu)
- prekidači
- ploče stolova
- Sef
- umivaonik i slavine
- WC-školjku, vodokotlić, zid iza WC-školjke, četku za WC
- slavine u tušu
- glavu tuša
Recepcija i predvorje

Predmeti na recepciji i u predvorju koji se često dodiruju dezinficiraju se svaka četiri sata. Pult na recepciji i uređaji za kreditne kartice dezinficiraju se nakon svakog gosta. Sve kartice za elektroničke brave soba dezinficiraju se prije nego što se daju gostu. To uključuje minimalno:
- naslonjače
- kvake vrata
- rukohvate gumbe u liftu
- uređaje za kreditne kartice
- olovke
- Telefon
- kartice za elektroničke brave soba
- stolove
- kante za otpatke
- Prodajni automat
Who is SGS?
Please check this page frequently for updated health and safety information or our COVID-19 page with the latest information about our extended cancellation policy.
