A reflection of the earth in a water drop, which is sitting on a leaf.

Health & Safety

Committed to delivering a clean and safe environment through health and safety protocols

One of our highest priorities is the health, safety, and security of our guests, team members, and business partners. COVID-19 has fundamentally changed the way we live, and we are adjusting our daily operations to fit within the new normal. In response to this, we and a team of experts have reviewed our existing health and safety processes and developed a new safety protocol. This in-depth cleanliness and disinfection protocol was created in partnership with SGS and is designed to ensure your safety and peace of mind from check-in to check-out. To learn more, watch our cleaning and safety protocol videos.

Ažuriranje protokola zaštite

Maske za lice i osobna zaštitna oprema (OZO):

  • Da bismo zaštitili zdravlje i sigurnost gostiju, članova tima i posjetitelja, zahtijevamo upotrebu maski za lice u zatvorenim javnim prostorima (područjima) u svim hotelima, podložno promjenama prema lokalnim propisima*Maske za lice nisu obavezne za djecu mlađu od dvije godine ili osobe s problemima pri disanju, u nesvijesti ili one koje na bilo koji način nisu sposobne same skinuti masku. 
  • U hotelima koji se nalaze u odabranim državama u Europi, Africi, na Bliskom istoku i u Pacifičkoj Aziji, članovi tima moraju nositi osobnu zaštitnu opremu (OZO) ako tako nalažu lokalni propisi.
Brzo testiranje na COVID-19 na licu mjesta za sudionike događanja:
 
Kako bismo omogućili jednostavan i siguran povratak na sastanke i događanja uživo, omogućili smo brzo antigensko testiranje na COVID-19 za sudionike u samom hotelu. Kako bismo tu uslugu omogućili u 23 zemlje Europe, Bliskog istoka i Afrike surađujemo s vodećim zdravstvenim djelatnicima. Više informacija potražite u odjeljku „Brzo testiranje na COVID-19” u nastavku.
 
PCR testiranje 
 
Kako bi olakšala povratak putovanjima, tvrtka Radisson Hotels može uputiti goste na lako dostupnu lokaciju za pristupačno PCR testiranje. Nadalje, uz pomoć specijaliziranih partnera Grupe, u odabranim hotelima nudit će se PCR testiranje u samom hotelu za grupe i pojedince ili PCR testiranja na samostalno uzetim uzorcima.
A new 10-step protocol for meeting and event spaces is currently being introduced to our hotels. New cleaning and disinfection procedures, increased attention to safety in communal spaces, protective equipment, and updated training for team members are included in the new protocols. All our worldwide locations are being briefed on these protocols and strongly encouraged to implement them. These protocols describe specific processes and measures that are designed to make you feel confident when you visit us. Read the outlined steps below or watch the video with more details.

Our hotels’ 10-step cleaning and safety protocol for Meetings & Events

To provide a safe and clean environment for your next conference or social gathering, we’ve also implemented a 10-step process to thoroughly sanitize our hotel meeting spaces and to follow physical distancing protocols. Your well-being is our priority so that you can meet with peace of mind.
A drawn illustration of a guest safely handing a their coat to a hotel employee.

1. Personal belongings

Ensure the safe handling of personal belongings in designated areas.

A drawn illustration of a conference attendee using a hand sanitizing station near meeting & event space.

2. Sanitizing stations

Install stations with alcohol-based hand sanitizer and gloves in hotel public areas and meeting and event spaces.

A drawn illustration of hotel workers cleaning meeting & event space.

3. Increase cleaning and disinfecting

Increase cleaning and disinfection frequency of all hotel areas, paying special attention to high-touch items.

A drawn illustration of clean air coming from a vent and circling around the meeting & event space.

4. Air circulation

Improve air circulation processes to increase air quality.

A drawn illustration of a hotel door with a hang tag indicating the meeting & event space has been cleaned.

5. Door hangers

Display door hanger with cleaning and disinfecting information in each meeting room.

A drawn illustration of a hotel employee disinfecting frequently used stationary items.

6. Disinfect box

Place a “disinfect box" in meeting rooms for used stationary items and disinfect them after events.

A drawn illustration of guests sitting in a conference room with the tables 6 feet apart.

7. Physical distancing

Ensure physical distancing in meeting and event facilities.

A drawn illustration of a conference organizer contacting the hotel event manager during a meeting or event.

8. Event manager contact

Ensure your hotel event manager is available for contact directly through your own device, to assist with your requests during the event.

A drawn illustration of food and beverage items individually packaged for a meeting/event.

9. Food safety

Adhere to the strict safety procedures while serving all food and beverages.

A drawn illustration of hotel employee cleaning a coffee machine located in the meeting & event space.

10. Coffee machines

Frequently clean and disinfect coffee machines.