Best Online Rate Guarantee | Radisson Hotels

Enjoy our Best Online Rate Guarantee in three easy steps

Found a lower rate within 24 hours of booking with us? Make sure the rate matches the same room, dates, and conditions.

Visit our contact section and select ''Best Online Rates Guarantee (BORG) claim''. Our customer care team will review and validate your request.

After your request is validated, we'll match the lower rate and apply an additional 25% discount to your stay.

See Terms & Conditions

What is the Best Online Rate Guarantee?

The Best Online Rate Guarantee ensures that when you book on Radissonhotels.com, you receive the best publicly available online rate. If you find a lower eligible rate elsewhere, we will match it and apply an additional 25% discount. See our terms and conditions.
Do I need to book on Radissonhotels.com to qualify?

Yes. Reservations must be made directly on Radissonhotels.com to be eligible for the Best Online Rate Guarantee.
Is the Best Online Rate Guarantee available everywhere?

The Best Online Rate Guarantee is void where prohibited by law.

What qualifies as a valid Comparison Rate?

A valid Comparison Rate must:

• Be publicly available online (not on Radissonhotels.com)

• Be found within 24 hours of booking on Radissonhotels.com

• Be available at least 48 hours prior to midnight local time on the arrival date

• Still be available at the time Customer Care reviews the claim
Does the Comparison Rate need to match my reservation exactly?

Yes. The Comparison Rate must be for:

• The same hotel

• The same stay dates

• The same room type and amenities

• The same number of guests

• The same currency

• The same payment, refund, and cancellation policies
Do taxes and fees count when comparing rates?

Rates are compared excluding taxes and mandatory fees. If the Radissonhotels.com rate includes taxes, Customer Care will ensure that the Comparison Rate is lower on a comparable total-cost basis.
What if the price difference is very small?

Claims will be denied if the difference is less than USD 1, EUR 1, or GBP 1 (or the equivalent in the hotel’s local currency).
How are multi-night stays handled?

For consecutive multi-night stays, rates are reviewed based on the average rate across the entire stay. Rates that apply to only part of the stay are not eligible.

How do I submit a Best Online Rate Guarantee claim?

Visit the Contact Us section of Radissonhotels.com, select ''Online'' as the contact method, and choose ''BORG Claim'' as the topic. Complete and submit the claim form.
When do I need to submit my claim?

Claims must be submitted:

• Within 24 hours of booking on Radissonhotels.com, and

• At least 48 hours prior to midnight local time on the hotel arrival date
Can I submit more than one claim per stay?

No. Only one claim is permitted per stay.

What happens after I submit a claim?

Customer Care will verify that the Comparison Rate meets all Best Online Rate Guarantee terms and conditions and will contact you by email.
What happens if my claim is approved?

We will match the lower rate and apply an additional 25% discount to that rate.
How are refunds handled for prepaid bookings?

For prepaid bookings, the hotel will refund the rate difference to the credit card used for the reservation.
Will I receive a new confirmation number?

If a new reservation confirmation number is issued, it must be presented at the hotel at check-in.

What if the lower rate was booked on another website and I incur cancellation fees?

Radisson is not responsible for any fees or costs associated with cancelling reservations made on other websites.
Who determines whether a claim is valid?

Radisson retains sole discretion to determine claim validity, rate eligibility, and compliance with all terms and conditions.
Can the Best Online Rate Guarantee be changed or discontinued?

Yes. Radisson reserves the right to change or discontinue the Best Online Rate Guarantee at any time without prior notice.
How are disputes handled?

Any disputes related to the Best Online Rate Guarantee will be handled individually and are subject to the site usage agreement on Radissonhotels.com. Class actions are not permitted.