TripAdvisor traveler rating

This is an extremely convenient location that provides great service and excellent rooms. It is unfortunate the room booking does not include breakfast, and this is an added cost. You can purchase breakfast, but I would recommend grabbing something at the airport. Though the bed was very comfy, I did get some noise from the other rooms.

I was working at the airport so picked this hotel for convenience as it was 400-metres from the terminal building. I dropped off my bag when I arrived mid-morning but no rooms were available, so I returned later to dash to my room in time to make a conference call. I noticed that the glass topped desk had lots of smudges and finger marks but didn't give it too much thought as I had to concentrate on calls. This was difficult as the room was freezing cold. All the surfaces in the room were dusty so I wiped them down to make the room feel cleaner. I completed my calls and rushed straight to a dinner meeting in the hotel and on a positive note the bar and restaurant staff were excellent, and so was the food. I returned to my room later, and after a 15-hour day, took one more call and retired to bed - in the freezing room (temperature gauge showing 23-degrees; actually temperature felt like 10-degrees; outside it was -17-degrees). I didn't sleep too well and when I entered the bathroom I realised that the bath wasn't clean (the bath and tiled walls were covered in dark black hairs (I have very short ginger hair) and the wash hand basin had long hair on the surface and in the basin. I spent several minutes cleaning the bath before I showered. Breakfast was good, I checked out and mentioned my concerns and Christina compensated me accordingly. I thought my Radisson Blu woes were over for the day. When checking in for my flight, I realised that I was missing a personal item and phoned the hotel. My call was connected twice - once the front desk and then general enquiries, but whoever answered the phone (two different people?) picked up the receiver and ended the call immediately. As the hotel was 5-minutes walk away and the hotel refused to take calls, I returned to the hotel. I queued patiently, spoke to Simon who offered to go and see Housekeeping, so I took a seat. My latest check-in time was fast approaching, I decided to leave my business card for Simon, so rejoined a queue for the only person on the front desk and waited patiently. After a while, my turn to be served arrived but a rather impatient woman 'demanded' the attention. The front desk person acknowledged the demands of this woman and disappeared into the back office. This was a demonstration of incredible unprofessionalism. I was staggered. Even if this person was late for a flight, so was I. There is no way the Front Desk person should have let herself be bullied in favour of someone who had been queuing patient for their turn to be served. The situation was saved by another member of staff arriving at another desk and I expressed my views. I left my business card with her and asked her to ask Simon to call me. Simon did call me moments later but was unable to track my item down which is hardly surprising as they are unable to clean rooms hygienically. I suspect when they received the complaints, my item (definitely left in the room) was thrown into the trash. Summary. A dismal experience. There is no excuse for dirty rooms and no excuse for wholesale unprofessionalism by the Front Desk staff. I'll be very upset if my travel company books me into this hotel for my next assignment.

I stayed there in a business context, for a conference. The location is perfect when you are coming from the airport. Very nice, clean hotel. Good meeting facilities. Very comfortable rooms and excellent food.

We used this hotel on a layover at Oslo Airport. Location perfect being directly opposite the airport entrance. Nice welcome, lovely clean room with adjustable air conditioning comfortable bed and good sleep

Its a perfect location near the airport and the breakfast starts early enough to catch international flights to the US. The brand of the complimentary toiletries has changed and I like the new brand better than the old one.