TripAdvisor traveler rating

tripadvisor rating 4.5 3787 reviews
Ranked #58 of 323 hotels in Krakow
"Travelers Choice 2022" Travelers Choice 2022

Traveler rating

Excellent
2370
Very Good
1101
Average
233
Poor
52
Terrible
31

Type of traveler

Business
760
Couples
1424
Solo travel
130
Family
621
Friends getaway
566

Rating summary

Location
5.0
Sleep Quality
4.5
Rooms
4.5
Service
4.5
Value
4.5
Cleanliness
4.5

Travelers’ tips to help you choose the right room

  • Check the early room service cut off times. (GGL007)
    5.0
    2023-03-15
  • Book any trips through the hotel Better rate for airport transfer esp from airport. Beautiful restaurant next door and off the Main Street (andreabrown090)
    5.0
    2023-03-01
  • Parking is available but I think it’s limited snd needs pre booking. Trams run passed the hotel can be noisy at night request a back bedroom (neathie)
    4.0
    2023-02-11
  • You can get to anything from this hotel. Such a great location!!! (jules19600)
    5.0
    2022-11-16
  • Choose Executive Room (Stephen W)
    4.0
    2022-10-07

Traveler reviews

  • "Excellent stay"

  • tripadvisor rating 5.0
    • Reviewed: 2023-03-20
    • Trip type: Friends getaway
  • We arrived early, 9am hoping to drop our bags but receptionist checked rooms and they were available, so we had early access which took away the hassle of returning mid day to check in so we had a full day in Krakow, the other receptionist was very helpful booking our trips and checked in with us the next day to ensure all was going according to plan. A great stay, great location and excellent staff

    • 5.0
      Rooms
    • 5.0
      Value
    • 4.0
      Sleep Quality
    • 5.0
      Location
    • 5.0
      Cleanliness
    • 5.0
      Service
  • "A great situated hotel that provides first class customer care."

  • tripadvisor rating 5.0
    • Reviewed: 2023-03-15
    • Trip type: Family
  • A fantastic hotel in a great location situated in the old town. The service from the staff and their customer care were all first class . The food and bar facilities all proved to be a winner. Overall a very enjoyable stay made special by the staff . The only thing I would change is the early room service cut off times.

  • "Fantastic location , with first class customer care."

  • tripadvisor rating 5.0
    • Reviewed: 2023-03-15
    • Trip type: Family
  • This hotel is in a fantastic location , the service and customer focus was all first class. If your visiting Krakow I would recommend this hotel. The only downside was that room service finished rather early .

    • 5.0
      Rooms
    • 5.0
      Value
    • 5.0
      Sleep Quality
    • 5.0
      Location
    • 5.0
      Cleanliness
    • 5.0
      Service
  • "review"

  • tripadvisor rating 5.0
    • Reviewed: 2023-03-10
    • Trip type: Business
  • Breakfast ordering takes time and waitresses are mixing the orders. Gym is a little bit small as when it gets growded people are not fitting in side the gym or they have to wait their turn. Location of the hotel is excellent.

    • 5.0
      Rooms
    • 5.0
      Value
    • 5.0
      Sleep Quality
    • 5.0
      Cleanliness
  • "fantastic hotel *****"

  • tripadvisor rating 5.0
    • Reviewed: 2023-03-04
    • Trip type: Friends getaway
  • great hotel. staff and location was excellent. breakfast was fab and made to order which was lovely . thanks for a lovely stay. we will definately be recommending this hotel to our friends and family.

    • 5.0
      Rooms
    • 5.0
      Value
    • 5.0
      Sleep Quality
    • 5.0
      Location
    • 5.0
      Cleanliness
    • 5.0
      Service
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