TripAdvisor traveler rating

We arrived early, 9am hoping to drop our bags but receptionist checked rooms and they were available, so we had early access which took away the hassle of returning mid day to check in so we had a full day in Krakow, the other receptionist was very helpful booking our trips and checked in with us the next day to ensure all was going according to plan. A great stay, great location and excellent staff

A fantastic hotel in a great location situated in the old town. The service from the staff and their customer care were all first class . The food and bar facilities all proved to be a winner. Overall a very enjoyable stay made special by the staff . The only thing I would change is the early room service cut off times.

This hotel is in a fantastic location , the service and customer focus was all first class. If your visiting Krakow I would recommend this hotel. The only downside was that room service finished rather early .

Breakfast ordering takes time and waitresses are mixing the orders. Gym is a little bit small as when it gets growded people are not fitting in side the gym or they have to wait their turn. Location of the hotel is excellent.

great hotel. staff and location was excellent. breakfast was fab and made to order which was lovely . thanks for a lovely stay. we will definately be recommending this hotel to our friends and family.