My only feedback was having smokers and their rubbish right at your front door was very unpleasant, they should at least move 5-10 metres away from the entrance

Excellent location, good atmosphere, near to the train station and city center.. entrance is also superb with a nice bar... little issue is that they do not have room service staff most of the time...although there is no such big issue as the reception will take care of that...

The hotel is conveniently located in the city of Lucerne. The staff is customer friendly and very helpful. The Luce Restaurant offers an amazing breakfast buffet. We enjoyed our stay.

We loved our experience! The hotel is close to the train station making commuting easy, and the inclusion of public transit in Lucern area made it easy to get around. The tub was also great for soaking after long walking days!

Check-in was smooth and friendly, with helpful staff who made us feel welcome right away. The lounge area has a modern, stylish feel that sets the tone for the stay. We booked a premium room, which was spacious by European standards. A personalized welcome note with fruit and macarons was a thoughtful touch. The room and bathroom were both clean and modern, with a comfortable bed, quality linens, and a reasonably sized LED TV. Everything felt well-maintained. The gym was well-equipped with all the standard machines, clean, and in good condition—perfect for keeping up with workouts while traveling. Location is excellent: right next to the train station for convenience, yet slightly on the edge of the city center, which makes it peaceful/quiet but may be less appealing if you want to be right in the city. It’s an easy, safe walk to the main attractions, and the hotel also offers transport options (though we didn’t need to use them). Overall, service stood out—staff were consistently kind, attentive, and helpful. A great combination of comfort, convenience, and hospitality. Would definitely recommend to both business and leisure travelers.