Park Plaza County Hall London - TripAdvisor traveler rating

tripadvisor rating 4.5 1343 reviews
Ranked #117 of 1224 hotels in London
Travelers Choice Travelers Choice

Traveler rating

Excellent
1017
Very Good
205
Average
58
Poor
35
Terrible
28

Type of traveler

Business
127
Couples
147
Solo travel
19
Family
347
Friends getaway
48

Rating summary

Location
5.0
Sleep Quality
4.5
Rooms
4.5
Service
4.5
Value
4.5
Cleanliness
4.5

Travelers’ tips to help you choose the right room

  • Just be nice (eileena716)
    5.0
    2023-09-21
  • Refer to review (Sandra S)
    3.0
    2023-09-06
  • Breakfast times can be busy but that is clearly notified to guests in messages left in the lifts. (Gary P)
    5.0
    2023-08-28
  • Dont use hotel car park. Park in Upper Marsh Street using justpark.com. (D7348LDtariqa)
    5.0
    2023-08-23
  • Stay here if you need to catch a train from Waterloo. Quick walk to/from (Ashley F)
    5.0
    2023-08-22

Traveler reviews

  • "Visiting seeking family history"

  • tripadvisor rating 5.0
    • Reviewed: 2023-09-26
    • Trip type: Friends getaway
  • Shamsul - Reception assistant at Park Plaza Country Court, was outstanding in terms of his customer service from the moment we arrived. Nothing was too much trouble and he was unfailing, polite and respectful.

  • "Fab stay! Great upgrade"

  • tripadvisor rating 5.0
    • Reviewed: 2023-09-26
    • Trip type: Friends getaway
  • First time staying at the hotel - got free upgrade to penthouse with balcony - stunning views across London - this really made our birthday trip special. Great service and the room was amazing would definitely stay again

    • 5.0
      Rooms
    • 5.0
      Value
    • 5.0
      Sleep Quality
    • 5.0
      Location
    • 5.0
      Cleanliness
    • 5.0
      Service
  • "Stay in Park Plaza County Hall London"

  • tripadvisor rating 5.0
    • Reviewed: 2023-09-26
    • Trip type: Couples
  • Was perfect. When we checked in, we were told that our room was upgraded to a bigger room, since we booked long stay at the hotel (5 nights). Thanks a lot for that, we were very happy with the room and it really did the vacation more comfortable for us. Great hotel, great staff, always ready to help and they even agreed to give us late check out. I will recommend this hotel to all my friends and defiantly come back.

    • 5.0
      Rooms
    • 5.0
      Value
    • 5.0
      Sleep Quality
    • 5.0
      Location
    • 5.0
      Cleanliness
    • 5.0
      Service
  • "Wonderful stay, excellent location by Waterloo Station and tourist sites."

  • tripadvisor rating 5.0
    • Reviewed: 2023-09-25
    • Trip type: Couples
  • Wonderful, spacious rooms with tea and espresso, comfy beds and nice shower. Can’t beat the location for access to Waterloo Station just around the corner and just down the street from Big Ben and Parliament.

    • 5.0
      Rooms
    • 4.0
      Value
    • 5.0
      Sleep Quality
    • 5.0
      Location
    • 5.0
      Cleanliness
    • 5.0
      Service
    • CustomerService PPHE, Owner at Park Plaza County Hall London, responded to this review 2023-09-26
    • Dear GreenOnionClan, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

  • "First Class Service"

  • tripadvisor rating 5.0
    • Reviewed: 2023-09-23
    • Trip type:
  • We loved our stay here. Only wish it was longer. We checked in on Monday. Our first contact was Andrei on reception. This has got to be the most important job in a hotel. First impressions really count. The Reception area was well run and efficient and we were soon in our room for the night. Our rooms were really impressive. I loved the Nespresso coffee machine as I have the same one at home. The bed was comfy and the view amazing.

    • 5.0
      Value
    • 5.0
      Location
    • 5.0
      Service
    • CustomerService PPHE, Owner at Park Plaza County Hall London, responded to this review 2023-09-24
    • Dear Darron, thank you for choosing our hotel and taking the time to share your positive experience. We are excited that you enjoyed your time with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. We hope to see you again soon. Kind Regards, Marylin

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