TripAdvisor traveler rating

tripadvisor rating 4.5 1054 reviews
Ranked #104 of 1209 hotels in London
GreenLeader Gold Travelers Choice 2022

Traveler rating

Excellent
813
Very Good
156
Average
40
Poor
24
Terrible
21

Type of traveler

Business
99
Couples
118
Solo travel
13
Family
253
Friends getaway
34

Rating summary

Location
5.0
Sleep Quality
4.5
Rooms
4.5
Service
4.5
Value
4.5
Cleanliness
4.5

Travelers’ tips to help you choose the right room

  • Junior suite (138ktg)
    5.0
    2023-02-28
  • Avoid internal rooms. Vegan breakfast options on request. (La-CCity)
    4.0
    2023-02-09
  • Rooms on their high floors are extremely quiet. Excellent A/C unit, quiet and able to cool or warm the room quickly. (luisdebastos)
    5.0
    2023-02-04
  • Top rooms are better for views (791christinec)
    5.0
    2023-02-01
  • studio rooms have very comfortable sofa beds. (ziggi)
    3.0
    2023-01-20

Traveler reviews

  • "A very pleasant stay!"

  • tripadvisor rating 5.0
    • Reviewed: 2023-03-21
    • Trip type: Friends getaway
  • The staff was very friendly. It was my birthday, i even got a bottle of wine and a cake. Some balloons on the bed. Extra plus to the person of the luggage who helped us to get a taxi and put all of our luggage in the cab.

    • 5.0
      Rooms
    • 5.0
      Value
    • 5.0
      Sleep Quality
    • 5.0
      Cleanliness
    • 5.0
      Service
    • CustomerService PPHE, Owner at Park Plaza County Hall London, responded to this review 2023-03-22
    • Dear scourt760365, thank you for choosing our hotel and taking the time to share your positive experience. We are excited that you enjoyed your time with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. We hope to see you again soon. Kind Regards, Marylin

  • "Perfect stay at our "home away from home" in London"

  • tripadvisor rating 5.0
    • Reviewed: 2023-03-17
    • Trip type:
  • We are returning customers for many years to the Park Plaza County Hall and finally we were back again after corona and the hotel is even better than before. This time we were in London for a birthday celebration and we had a perfect stay ! Our room was very nice with wonderful views and the hotel had provided a lovely and attentive welcome for us. The housekeeping was excellent and if we needed anything or something didn't work as intended, it was seen to immediately. Everything was hassle-free, as should be expected in a four star hotel. We are very satisfied with our stay and will of course return shortly to our "home away from home" in London !

    • 5.0
      Value
    • 5.0
      Location
    • 5.0
      Service
    • CustomerService PPHE, Owner at Park Plaza County Hall London, responded to this review 2023-03-20
    • Dear N7074BOkristinm, thank you for taking the time to share your experience. We're overjoyed to receive your compliments and appreciation! We are delighted to see you had a great stay with us; it is wonderful to read you enjoyed the services provided. Our team work very diligently and it will provide them with great encouragement to keep doing what they are doing. We appreciate you taking the time to leave your review, and we cannot wait to welcome you back on your next visit! Kind Regards, Marylin

  • "Weekend away"

  • tripadvisor rating 5.0
    • Reviewed: 2023-03-17
    • Trip type: Couples
  • Upon arrival we were greeted by a very friendly man who was happy, friendly and polite. We arrived early hoping to leave our bags but were delighted to be told we could have our room! He gave us a special room, we'd already booked superior, to include a balcony too. The room was absolutely lovely clean and the view was like no other! He called within a few minutes to make sure everything was to our liking! The stay was wonderful. Will definitely return! Thank you!

    • 5.0
      Rooms
    • 5.0
      Value
    • 5.0
      Sleep Quality
    • 5.0
      Location
    • 5.0
      Cleanliness
    • 5.0
      Service
    • CustomerService PPHE, Owner at Park Plaza County Hall London, responded to this review 2023-03-20
    • Dear djones186939, thank you for taking the time to share your experience. We're overjoyed to receive your compliments and appreciation! We are delighted to see you had a great stay with us; it is wonderful to read you enjoyed the ealy check in. Our team work very diligently and it will provide them with great encouragement to keep doing what they are doing. We appreciate you taking the time to leave your review, and we cannot wait to welcome you back on your next visit! Kind Regards, Marylin

  • "TOP👍🏻👍🏻👍🏻"

  • tripadvisor rating 5.0
    • Reviewed: 2023-03-15
    • Trip type: Family
  • Everything was great. We can really only recommend this hotel. Breakfast was very nice and the employees very friendly. The rooms are very large and clean. The hotel is very well and centrally located. Just a few minutes from subway.

    • 5.0
      Rooms
    • 5.0
      Value
    • 5.0
      Sleep Quality
    • 5.0
      Location
    • 5.0
      Cleanliness
    • 5.0
      Service
  • "Great Hotel, very good service and attendance. Great Location."

  • tripadvisor rating 5.0
    • Reviewed: 2023-03-10
    • Trip type: Family
  • Great Hotel, very good service and attendance. Great Location. You can move very easily, hotel is close to several underground stations. People at Hotel was amazing, very goog service, taking care of the customer. Every thing was easy.

    • 5.0
      Rooms
    • 5.0
      Value
    • 5.0
      Sleep Quality
    • 5.0
      Location
    • 5.0
      Cleanliness
    • 5.0
      Service
    • CustomerService PPHE, Owner at Park Plaza County Hall London, responded to this review 2023-03-12
    • Dear MiniLisi, thank you for your review. We are delighted to learn you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

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