"A memorable experience!"

2025-09-20

I had such a wonderful spa day at Laguna Spa! The package included use of the spa facilities, a 50 minute massage, and afternoon tea - every part of it was perfect. It was my first ever spa treatment, and the masseuse was incredible – so informative, professional, and made me feel completely at ease. I didn’t catch her name, but I’m so grateful to her for such a lovely experience. The afternoon tea was absolutely delicious with so many different treats to enjoy. A big thank you to Manuel, who was so attentive and truly made the experience feel top-class. I was also surprised with a complimentary glass of champagne to celebrate with my bridesmaids and mum ahead of my upcoming wedding, which made it even more special. Thank you to the whole team for such a memorable day. I would highly recommend Laguna Spa to anyone looking for a relaxing and luxurious experience!

"A welcoming and lovely stay"

2025-09-01

Lovely experience! I stayed here with my mum very last minute due a horrible Airbnb experience! The staff and front desk were great! The room was ready immediately and was lovely clean and quiet. It was nice that everything was within walking distance to central and the stadium. The next day we received an upgrade which was so nice! I can’t fault anything overall a very nice stay and I will be booking again when I come back to Cardiff. Thank you plaza :)

"Fantastic on The Terrace at Laguna"

2025-08-14

We had a Company function at Laguna Parc Plaza Cardiff on the 8th August 2025. My Event Co-Ordinator was Sasha and I could not have wished for anyone better. Sasha made everything so easy for me and when we turned up on the night everything for the event had been handed over to the functions team seamlessly. We were looked after by Dave and Laura. Nothing was to much trouble for them and I would happily have them look after us again. The venue itself was immaculately clean, we had hired The Terrace in the Laguna bar, again, it was spotless, the bar staff were fantastic, everyone of them smiled when taking orders and were so polite. We had opted for a BBQ - great choice. The food was stunning and everyone who attended has commented on how good it was. We will definitely use Laguna Parc Plaza again and I would highly recommend The Terrace for functions of 20 - 40 people. Congratulations to every single person involved in looking after us, you were amazing.

"A perfect stay!"

2025-08-03

We had such a lovely stay in this hotel. All staff we encountered were friendly and professional. The foyer is very impressive with a lovely atmosphere. The hotel was situated in such a great area for us with it being so central to everything we needed. The room was extremely clean and well organised. The mini fridge was a lovely addition as was the welcome treat for us. A special mention to Bieby who organised early check in for us. It was greatly appreciated. Would definitely visit again!

"Brilliant spa weekend!!"

2025-07-27

Absolutely brilliant weekend away, we came for a spa weekend and afternoon tea. Lovely hotel, very clean and all the staff were lovely and friendly. The afternoon tea was gorgeous and so was the breakfast. We celebrated a birthday and prepaid for the birthday package which was a lovely touch. The little basket of goodies was lovely too! There was 5 girls staying and we had our treatments done at similar times, the 25 minute facial and 25 minute back, neck and shoulder massage was incredible. Well worth the money, definitely recommend and all 5 thoroughly enjoyed ourselves!!!