TripAdvisor traveler rating

My first time visiting here . There were areas of the hotel closed when I arrived for a special birthday but Harris made everything so much better upon checking in .We was upgraded to a junior suite and that was exceptionally clean , my one thing I had requested on the booking form. Wonderful large bed and housekeeping ...well done . Even though there was work being done on the terrace a small area of the terrace was open to sit out on which I was so pleased the bar staff had decided to open the door as outside space is what I look for when I stay anywhere . Reception staff were very efficient, friendly and ordered me cabs when needed . The bar ...I absolutely loved the low lighting here . The cocktails I didn't enjoy but the wine was lovely and late access. Lifts wonderfully clean and no issues. All areas very clean . The restaurant looked beautiful .We didn't use this on this particular trip as we had already made resovations elsewhere but the restaurant looks so inviting I definitely will be trying the food next time . As this was a shopping birthday trip I didn't use the spa but I most definitely will be staying again if there is access to the terrace Would I stay again ...most definitely .

We stayed one night here as part of our Britain and Ireland tour. Very central location. Short walk to Cardiff Castle and right next to a big shopping centre with great restaurants. The lobby is massive with big lounge chairs. Breakfast was great and staff very helpful. I also ran to Cardiff Bay and back easily. I would definitely stay here again next time I’m in Cardiff.

Had my 50th birthday party at Kuku club and stayed overnight at Park Plaza Hotel as a special treat by my friends and family. I had a very pleasant experience from start to end. I will definitely come again! The reception was amazing...staff were so friendly, welcoming and professional. They went out of their way to help and nothing was a bother. My superior room exceeded my expectation. The room was spacious, clean and comfortable. I had all that I needed to make my stay pleasant. Breakfast was fantastic- a variety of delicious food on the menu. Comfortable seating and lovely decor in the restaurant. I was able to use the gym during my stay and enjoyed my session. My spa treatment was arranged after check out. The reception staff were helpful in keeping my luggage and a million presents. I waited for my spa session in the lobby sat on comfortable chairs in front of a lovely log fire. I was offered a cup of tea which was fab! I really felt like a princess! My spa treatment was amazing. The staff were similarly lovely. Beautiful and relaxing environment. The reception staff were kind enough to help me getting my luggage in the car when I was leaving- how lovely! I have listed this hotel as one of my favourite places and I will definitely come again in future. Highly recommended.

We went for a family meal, absolutely fantastic from start to finish. Starters and mains where just out of this world. The chef even came to our table to check our order was what we wanted, Staff very attentive and lovely atmosphere. Big shout out to Jacob who was our host for the evening and couldn't do enough for us. Fantastic food, excellent service one of the best places to eat in Cardiff.

Over the years I’ve stayed here for work, we’ve had events here and the events management is excellent. I see the same staff, so hats off to the management for staff retention during challenging times. The menu is good value, changes regularly and sources locally. The rooms are always spotless, as is the spa and pool. Special thanks to Kelly at breakfast who remembers that I like poached eggs, and Dafydd and Aya on reception for being so welcoming, and checking my parking app is set up right. Thank you for making work trips easier with a home away from home