Park Plaza Cardiff - TripAdvisor traveler rating

4.5
(3174 reviews)
Ranked #25 of 82 hotels in Cardiff

Traveler rating

  • Excellent
    1688
  • Very Good
    950
  • Average
    297
  • Poor
    131
  • Terrible
    108

Type of traveler

  • Business662
  • Couples1232
  • Solo travel147
  • Family480
  • Friends getaway426

Rating summary

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Room tips

Some rooms were tired, but reception was very happy to change our room to a better one.(Hisham N)
2026-04-09
Just ask nothing was to much for the staff. (Stu1902)
2025-12-08

Traveler reviews

"Ladies lunch club."

2026-04-15

My friend Alison and I booked afternoon tea for 14 ladies from our “lunch club” today, it was a bit complicated as there were ladies teas, gents teas, GF and vegetarian teas. Our waiter Omar, was brilliant, so friendly, efficient and helpful, .he made us feel very welcome and made us laugh a lot. Nothing was too much trouble. I had the gents tea, which was delicious as was all the rest. I hope you are aware of what an asset he is to the Park Plaza. Thanks Omar, regards Ros and Alison.

Ros C
"Great service and atmosphere created by Omar and the team"

2026-04-15

Great central location in Cardiff

EL B
"Well looked after"

2026-04-15

We had a lovely afternoon tea yesterday afternoon. Omar our host was most attentive and enthusiastic. We had everything we needed and would happily return. Thank you

Kat M
"Bar service"

2026-04-14

Bar service was great Esma was amazing!

OnAir45847851476
"Excellent service by Omar"

2026-04-14

I took my mum for a spa day with afternoon tea in the laguna restaurant. It was a Tuesday lunch time and our server Omar made it so special. It was my mum’s birthday and he went to such an effort. We will definitely be returning and recommending to our friends and family.

Emma V
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners. © 2014 TripAdvisor LLC