Park Plaza Cardiff - TripAdvisor traveler rating

tripadvisor rating 4.5 3031 reviews
Ranked #12 of 75 hotels in Cardiff

Traveler rating

Excellent
1627
Very Good
930
Average
271
Poor
113
Terrible
91

Type of traveler

Business
647
Couples
1161
Solo travel
140
Family
450
Friends getaway
408

Rating summary

Location
4.5
Sleep Quality
4.5
Rooms
4.5
Service
4.5
Value
4.0
Cleanliness
4.5

Travelers’ tips to help you choose the right room

  • everything you need here (Stuwart E)
    5.0
    2023-09-29
  • It’s great that we could drop our bags off , before the room was ready to check in , (Nicky C)
    3.0
    2023-09-24
  • Noise is an issue. Interior drabby! (nolanar)
    3.0
    2023-09-19
  • Try the vegetarian sharing platter, superb and good value. The bar is obviously not cheap but there are plenty of options nearby. (DragonTraverler)
    5.0
    2023-09-02
  • Check for any deals they may have on packages for a little extra to the room! (JokersTravels)
    5.0
    2023-08-23

Traveler reviews

  • "Excellent stay"

  • tripadvisor rating 5.0
    • Reviewed: 2023-10-01
    • Trip type:
  • Excellent stay! Will definitely be returning next time we visit Wales. Food was of an excellent standard and the service was second to none. The accommodation was excellent, very clean and the bed was extremely comfortable. We'll done to all the team at Cardiff Park Plaza!

    • 5.0
      Value
    • 5.0
      Location
    • 5.0
      Service
  • "A night away for a show and relaxation and pampering"

  • tripadvisor rating 5.0
    • Reviewed: 2023-09-29
    • Trip type:
  • staff lovely and helpful ,rooms lovely and comfortable amenietiesgood ,breakfast stunning close to city center 2 minute walk for the new theatre ,buses right outside close to the sights stayed a few times now so il be back soon thank you

    • 5.0
      Value
    • 5.0
      Location
    • 5.0
      Service
  • "Fantastic venue for spa and food"

  • tripadvisor rating 5.0
    • Reviewed: 2023-09-10
    • Trip type:
  • The spa facilities are fabulous, rooms spotless,comfy bed too. Was surprised to have a handwritten birthday card with Petals on the bed in our room. The restaurant and bar are ideal for socialising. Food was outstanding and again they presented me with a decorative platter of macaroons, white chocolate butterflies, happy birthday written In pink chocolate a beautiful way to end a week of birthday celebrations. Would definitely recommend the Park Plaza

    • 5.0
      Value
    • 5.0
      Location
    • 5.0
      Service
    • Stephanie Millard, Marketing at Park Plaza Cardiff, responded to this review 2023-09-20
    • Thank you for choosing to stay with us at the Park Plaza Cardiff and for affording your experience a splendid 5 bubbles. We very much appreciate you taking the time to share your comments on TripAdvisor, be assured we will share this feedback with our teams. We hope we get the opportunity to welcome you back for yet another great experience, look out for our luxury getaway package now being advertised.

  • "Just Right!"

  • tripadvisor rating 5.0
    • Reviewed: 2023-09-02
    • Trip type:
  • A master class in how to do a quality hotel right. We booked a midweek stay so that, after a sometimes difficult summer break, my teacher wife could have a bit of luxury before term started. Park Plaza was on point. From the room to the staff to the pool and gym to the breakfast; all superb thank you. We will be back for our de-stress treat breaks.

    • 5.0
      Value
    • 5.0
      Location
    • 5.0
      Service
    • Stephanie Millard, Marketing at Park Plaza Cardiff, responded to this review 2023-09-11
    • Dear Dragon Travverler, We are thrilled that you chose the Park Plaza Cardiff for your short stay in the City. Thank you so much for affording your experience splendid 5 Bubbles. We are delighted to hear you had a great stay. Next time you will have to visit our Laguna Kitchen & Bar on our ground floor. We get so many amazing reviews about our food and service as well as cocktails and drinks in our Laguna Bar. We pride ourselves on being the leading hotel in Cardiff. We very much hope that you will visit very soon and stay for longer. Thank you!

  • "Great for food allergies"

  • tripadvisor rating 5.0
    • Reviewed: 2023-08-30
    • Trip type:
  • This hotel has excellent standards with ensuring safe service for people with severe food allergies. I called prior to booking to ensure that I could be safely catered for as I have anaphylaxis to wheat and nuts. There was clear communication between restaurant managers George and Kelly to the chefs which meant I had very tasty meals and trust in the staff. The rooms were quiet,comfy beds. Nice swimming pool and jaccuzi. Within walking distance of castle,boats to Cardiff bay, shopping centre and railway station. Perfect couple of days and hope to return.

    • 5.0
      Value
    • 5.0
      Location
    • 5.0
      Service
    • Stephanie Millard, Marketing at Park Plaza Cardiff, responded to this review 2023-09-11
    • Dear Hazel, Thank you for choosing to stay with us at the Park Plaza Cardiff and for affording your experience a splendid 5 bubbles. We very much appreciate you taking the time to share your comments on TripAdvisor, be assured we will share this feedback with our teams. We hope we get the opportunity to welcome you back for yet another great experience, look out for our luxury getaway package now being advertised.

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