Vivid Jeddah Hotel, a member of Radisson Individuals - TripAdvisor traveler rating

I chose this hotel because of its excellent location near the Corniche and the port, booking it directly through the Radisson app. While I expected the standard Radisson experience, my stay got off to a rocky start due to miscommunication and a lack of front-desk training. The checkin staff lacked warmth and failed to explain the breakfast setup clearly. They mentioned breakfast could be had in the room or the restaurant, but didn't mention the restaurant's name or that there was no buffet. The next morning, I walked into an empty restaurant only to find out from reception that breakfast was currently room-service only. The breakfast itself is a rigid set menu with three options that cannot be interchanged. To make matters worse, my room's TV wasn't working when room service told me to look there for the menu. Furthermore, extending my stay was a hassle. The female reception staff did not know how to manually extend a booking, forcing me to create an entirely new online reservation every few days. Navigating these communication gaps felt like a roller coaster. Fortunately, Ms. Roro from Guest Relations stepped in. She was exceptionally customer oriented, sorting out every single issue one by one and ensuring the rest of my stay went smoothly. The housekeeping staff were also excellent; they kept the room perfectly clean and were highly attentive in restocking all the daily amenities. The property itself is massive, featuring four towers, a grand lobby with a coffee shop, several restaurants, ample basement parking, and great amenities including a pool, gym, sauna, and jacuzzi. Thanks to Ms. Roro's intervention, the service improved significantly after the first few days, and the rest of the staff became highly attentive. I would recommend this hotel for its great amenities and prime location near the Corniche, but the reception team definitely needs better training for international guests and system processes.

Neat and clean , well maintained. Even though there was some maintenance , they did their best to ensure a good stay. Located close to the Al Hamra corniche at Walking distance. Enough parking at the property. The breakfast was provided in the room as there seems to be some work in the restaurant. however, the quality and quantity was very good.

I would like to thank Mrs Roaa Bagdadi for her kindness in dealing with our requests. She was honest and wonderful. I would recommend this hotel for family, it is really nice and clean with perfect location.

I visited jeddah with my family and we stayed vivid hotel. Its new hotel front staff is very helpful. Its a new hotel with new furniture and swimming is good. We had dinner in Jasmine restaurant its simply awsum. Thanks to everyone.

New 5star hotel reception staff was very good with me they make feel very comfortable early checkin. Food was fantastic and good breakfast restaurant very new and neat good buffet at dinner. Over all it’s a best experience I recommend to stay in Vivid