TripAdvisor traveler rating

My wife and I just experienced our sixth stay in the exact same suite at the Strand. Obviously we love it, the location is superb right at the waters edge and with proximity to shopping and restaurants in Östermalm. As always the Radisson service staff is superb. Our star this week was Henry Lindahl. We’ll be back in August.

Last week I wrote a review for this hotel on Google, to inform about my disappointing experience with booking. When I looked for my review later, it had simply been deleted, which is pretty outrageous, in my opinion. My original review stated that I had made an error when booking through hotels.com, where I had booked for the wrong dates. I realized right away and got in touch with hotels.com. Even though I had made a non-changeable booking (to save money for my startup), the people at hotels.com were super helpful and contacted the hotel on my behalf to try to change or cancel the booking. The hotel refused to help, and I personally contacted them. I spoke with two different people at the hotel, who both refused to help me. I was being polite, however despaired, and frustrated that they would not do anything to assist a customer who simply wanted to stay at their hotel. I know this was my mistake, and they had no obligation to do anything. However, I gave them an opportunity to create a great customer experience, and they decided not to. Instead, they created a very disappointed would-be customer, even more so after they decided to delete my initial review.

Not even if You pay for a superior room with waterfront. Many rooms are hidden behind the spectacular Conference hall building. But. It is a nice hotel, nice personal, small but nice rooms, and breakfast served is very OK.

I've stayed at this hotel several times during my visits to Stockholm over the past few months. It's ideally located and in walking proximity to the Central Station. The staff are all so cordial and very hospitable. The front desk meet you with a smile when checking in, always polite and courteous. the experience simply gets better. The restaurant service is simply faultless. Mo actually remembered my dining preferences from my 1st visit and Rebecca has an inexhaustible supply of humble polite cheer and provides a service that is faultless. They actually succeed in making you feel at home. I cannot praise them enough!

A very nice hotel with a great bar and restaurant and a good gym. The location is excellent, in the heart of Stockholm and next to the central station which makes the trip from the airport both fast and painless. The rooms are modern and compfortable. The only improvement i would like to see is a proper coffee machine in the rooms. But overall, it was a very enjoyable stay indeed.