Good morning, Stephanie -
I am writing to let you know about our 8-day stay here at the hotel. But first, I must apologize for writing in English! My 'conversational’ French is good - but to write a long email in French would be a very long process - and would be full of grammatical errors! ;)
My wife and I first stayed with here at the R-Blu during the opening week of the hotel, ten years ago. The landscaping and many parts of the construction was not even completed back then. But the visit was so fantastic that we promised that we would return.
We ‘tried’ to return for the last three years - but the Covid pandemic made that impossible. So three years ago, we reserved...and each year would ask the hotel to ‘postpone’ our reservation for the next year…and the next year…and then, finally, we are here.
I first visited Corsica almost 50 years ago when I was 16 years old - and have returned a few times since then. Corsica is a very special place for me. Lots of strong and positive memories…the beaches, the food and wines, the…’aroma’ of the Maquis…so many things that only ‘live’ here, en Corse…the Culture and personality of the island and the people...
During the period when I was postponing year after year, I was emailing with Stephanie-Coralie…I think that was the name…but about a year ago, I began emailing with Nelly. SO MANY emails! So I come to my primary reason for writing to you now -
Good hotels are all over the world…great hotels are as well…but a hotel is so much more than a ‘location’ or the amenities offered. For me, a wonderful experience has so much to do with the staff at the property; how they interact with the client, even before arrival…how they smile each morning at the registration desk…how the restaurant staff works with the guest. Literally every interaction has an impact (positive or negative) on how the guest ‘feels’; the guest experience. And for us, traveling from northern United States, this is very important…it is a LONG and expensive trip!
From the moment that I first interacted with Nelly, I was treated with great understanding, consideration and patience…and humor! Nelly helped us postpone a few times and always communicated promptly and with all the information that I needed…over and over again…I admire her patience with people like me! She is absolutely fantastic and if it were not for Nelly, I might have made reservations somewhere else.
I told Nelly that my wife Donna and I were going to return to ce