TripAdvisor traveler rating

tripadvisor rating 5.0 475 reviews
Ranked #13 of 374 hotels in Nairobi
"Travelers Choice 2022" Travelers Choice 2022

Traveler rating

Excellent
408
Very Good
45
Average
7
Poor
4
Terrible
11

Type of traveler

Business
202
Couples
44
Solo travel
28
Family
70
Friends getaway
51

Rating summary

Sleep Quality
5.0
Location
4.5
Rooms
4.5
Service
4.5
Value
4.5
Cleanliness
5.0

Travelers’ tips to help you choose the right room

  • They internet speed it’s fast and the place is soo clean. (Michael M)
    5.0
    2023-03-17
  • Our room was in the open air atrium and was wonderful! (sonar2018)
    5.0
    2023-03-04
  • They have underground parking (sumeshk2014)
    4.0
    2023-01-19
  • I preferred the apartment rooms as opposed to the superior rooms. Slightly costlier but spacious (94bernardn)
    4.0
    2023-01-01
  • Just enjoy your stay. (KallePS)
    5.0
    2022-12-30

Traveler reviews

  • "Always a favorite place to stay at."

  • tripadvisor rating 5.0
    • Reviewed: 2023-03-18
    • Trip type: Business

  • They made my stay very accommodating, simiu at the front desk was very kind to extend my checkout time and manuel the concierge, well if you need something, he will make it happen. The food was top tier from all restaurants available at the hotel

    • Shivram Gangadharan, General Manager at Radisson Blu Hotel & Residence, Nairobi Arboretum, responded to this review 2023-03-21

    • Dear Global24629361564,  Thank you for choosing your stay with us and taking the time to review us on TripAdvisor. We are delighted to see you rate our service so highly; this really means a lot to us all. I look forward to sharing your feedback with Simiu, Manuel & the team. I am sure your comments will make their day and boost their morale which will help them deliver great guest experience. On behalf of our entire team at Radisson Blu Hotel & Residence, Nairobi Arboretum, we thank you for your continuous patronage and we look forward to seeing you soon when the travel brings you back to the city. Kind regards, Shivram Gangadharan General Manager Radisson Blu Hotel & Residence, Nairobi Arboretum

  • "Conference Meeting"

  • tripadvisor rating 5.0
    • Reviewed: 2023-03-17
    • Trip type:

  • We had a conference there for a whole week and we liked the service offered to us by Stacey Munini, she is keen to details and always there to assists us whenever we need help. We will surely be back.

    • 5.0
      Value
    • 5.0
      Location
    • 5.0
      Service
    • Shivram Gangadharan, General Manager at Radisson Blu Hotel & Residence, Nairobi Arboretum, responded to this review 2023-03-21

    • Dear Michaelml9776YK, Thank you for choosing your stay with us and taking the time to review us on TripAdvisor. We are delighted to see you rate our service so highly; this really means a lot to us all. I look forward to sharing your feedback with Stacey and the team. I am sure your comments will make their day and boost their morale which will help them deliver great guest experience. On behalf of our entire team at Radisson Blu Hotel & Residence, Nairobi Arboretum, we thank you for your continuous patronage and we look forward to seeing you soon when the travel brings you back to the city. Kind regards, Shivram Gangadharan General Manager Radisson Blu Hotel & Residence, Nairobi Arboretum

  • "Excellent experience"

  • tripadvisor rating 5.0
    • Reviewed: 2023-03-16
    • Trip type:

  • The food was good, the staff were kind and always ready to assist. I meet great staff like John, Manuel, Monica, Irene, Juliet, Charity, Lawrence. Keep it the great hospitality work. I'll recommend this place to anybody coming into Nairobi

    • Shivram Gangadharan, General Manager at Radisson Blu Hotel & Residence, Nairobi Arboretum, responded to this review 2023-03-17

    • Dear JohnV9264DJ, Thank you for choosing your stay with us and taking the time to review us on TripAdvisor. We are delighted to see you rate our service so highly; this really means a lot to us all. I look forward to sharing your feedback with the entire team especially Monicah, John M, Manuel, Irene, Juliet, Charity & Lawrence . I am sure your comments will make their day and boost their morale which will help them continously deliver great guest experience. On behalf of our entire team at Radisson Blu Hotel & Residence, Nairobi Arboretum, we thank you for your continuous patronage and we look forward to seeing you soon when the travel brings you back to the city.  Kind regards, Shivram Gangadharan General Manager Radisson Blu Hotel & Residence, Nairobi Arboretum

  • "Great Service."

  • tripadvisor rating 5.0
    • Reviewed: 2023-03-07
    • Trip type: Family

  • Radisson Blu the new favorite place.I recommend anyone looking for a good place to dine within Nairobi with friends and family to try the Beautiful Fire Lake Restaurant. The food and service given to us was very excellent. Alice Wamaitha made our experience even more memorable, thank you. See you soon.

    • Shivram Gangadharan, General Manager at Radisson Blu Hotel & Residence, Nairobi Arboretum, responded to this review 2023-03-13

    • Dear maryhG4741PK, Thank you for choosing your stay with us and taking the time to review us on TripAdvisor. We are delighted to see you rate our service so highly; this really means a lot to us all. I look forward to sharing your feedback with Alice. I am sure your comments will make her day and boost her morale to continue delivering great guest experience. On behalf of our entire team at Radisson Blu Hotel & Residence, Nairobi Arboretum, we thank you for your continuous patronage and we look forward to seeing you soon when the travel brings you back to the city.  Kind regards, Shivram Gangadharan General Manager Radisson Blu Hotel & Residence, Nairobi Arboretum

  • "The best hotel service I have ever had"

  • tripadvisor rating 5.0
    • Reviewed: 2023-03-07
    • Trip type:

  • The most wonderful service I have ever received. I stayed during my birthday, and to receive a special gift and birthday wishes ( personalized!) was really touching. All the rest was wonderful - the food, the hospitality, the swimming pool, the park nearby

    • Shivram Gangadharan, General Manager at Radisson Blu Hotel & Residence, Nairobi Arboretum, responded to this review 2023-03-13

    • Dear tacjanaw, Thank you for choosing your stay with us and taking the time to review us on TripAdvisor. We are delighted to see you rate our service so highly; this really means a lot to us all. I glad that the team went the extra mile to make your birthday memorable. On behalf of our entire team at Radisson Blu Hotel & Residence, Nairobi Arboretum, we thank you for your continuous patronage and we look forward to seeing you soon when the travel brings you back to the city.  Kind regards, Shivram Gangadharan General Manager Radisson Blu Hotel & Residence, Nairobi Arboretum

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