TripAdvisor traveler rating

This hotel is disgrace for Radisson hotels group. Room is very poor for 4 stars hotel, there is stain on the floor. There is no gym, although there is on the site. Breakfast is poor also. Balcony is dirty. This hotel shouldn't be Radisson.

I stayed at the Radisson Blu--and paid its high price--because it was near the Prado and I was on foot. I thought it would be fine to spend a little money and have a first-class stay. Well, I spent the money, and here's what I got: -- The single chair in the room, a heavily upholstered thing, had a broken back. It was somehow attached and the chair didn't fall apart, but it was not possible to lean back in the chair. This was great for the several hours of computer work I had to do. -- The complicated coffee machine has no instructions. Therefore no morning coffee. -- One of the lights had no switch I could fine. Had to unplug it. -- The shower head wobbled and wouldn't stay where it was positioned. I crouched down under it to wash. -- The air conditioner didn't work at all. I set it on 16 (60 F) degrees when I arrived at 6 p.m., and was too hot all night. If this is what you get for 150 Euros at a Radisson, I'm glad I discovered it so I won't waste any more money.

Radisson Blu, Prado is a business class hotel conveniently located across from the famous museum. Although small, it is well staffed and they aim to please. Rooms are not large, but well appointed. Beds, bath and linens are top quality although we found the pillows to be rather thick and heavy. But we realize that no pillow matches what travelers have at home. Mini fridge is well stocked and the coffee maker makes a great cup once you learn how. Instructions are not included. TV provides 10 or 12 English speaking business or news channels. The remaining 50+ channels are Spanish. Additionally there are 5 or 6 radio channels. We did not access the hotel wifi which was not secure. Our room was on the street side across from an outdoor restaurant. At night with our French style doors open, it was very noisy. But, we were impressed at how closing the doors completely insulated us from the noise. We did not use the Hotel Cask Restaurant for breakfast because we felt the price was much higher than nearby restaurants. Desk staff were all English speaking and very helpful when we requested transportation or restaurant reservations. Overall we had a very nice stay.

This is the perfect place to stay for a visit to Madrid. 5 stars all the way. 10 mins walk from the station; 5 mins walk to the Prado. The staff could not have been more welcoming and helpful. Pristine, modern and comfortable. I wouldn’t stay anywhere else and recommend the hotel in the highest possible way.

As a gold card holder I booked a suite for my anniversary. I asked for a quite high room but was given the 1st floor which was awful due to light and noise. The receptionist Muhammad told me to suck it up - and that I had been moved from 4th as that guest was staying a day longer so was more valuable.