Radisson Blu Hotel, Durham - TripAdvisor traveler rating

tripadvisor rating 4.0 4317 reviews
Ranked #7 of 20 hotels in Durham
"Travelers Choice 2023" Travelers Choice 2023

Traveler rating

Excellent
1835
Very Good
1485
Average
616
Poor
240
Terrible
141

Type of traveler

Business
703
Couples
1847
Solo travel
124
Family
554
Friends getaway
393

Rating summary

Location
4.5
Sleep Quality
4.0
Rooms
4.5
Service
4.0
Value
4.0
Cleanliness
4.5

Travelers’ tips to help you choose the right room

  • Breakfast can get busy around 8am so go early or late. Parking can be paid on a reduced day rate at check in. (Raumarik)
    5.0
    2023-05-27
  • River View Rooms are quiet with a nice exterior view of Durham. (COLIN F)
    5.0
    2023-05-26
  • Parking isn’t free and the room quality is akin to a premier inn so save money and stay there (jonesb66_9)
    1.0
    2023-05-19
  • Use the restaurant with some caution - the rest of the hotel is great (Johnindee)
    4.0
    2023-05-17
  • Park in the car parks around the hotel it’s much cheaper (R C)
    4.0
    2023-04-24

Traveler reviews

  • "birthday stay over"

  • tripadvisor rating 5.0
    • Reviewed: 2023-05-29
    • Trip type: Friends getaway
  • beautiful hotel with perfect location just over the river from the bars which we were going to. very friendly staff on check in, lovely room and upgrade for being guest of the week! would definitely be returning

    • 5.0
      Rooms
    • 5.0
      Value
    • 5.0
      Sleep Quality
    • 5.0
      Location
    • 5.0
      Cleanliness
    • 5.0
      Service
    • Catherine Draper, Guest Services / Front Office at Radisson Blu Hotel Durham, responded to this review 2023-05-30
    • Dear vpaterson1980, thank you for your review. I am delighted to read that we made your birthday celebration that extra bit special. I do hope that we can welcome you back again in the near future. Kind Regards Catherine

  • "Loved it, such a great location and parking is reasonable but the access to the station opens up so many great options."

  • tripadvisor rating 5.0
    • Reviewed: 2023-05-27
    • Trip type:
  • Stayed in a standard room, area is quiet with lovely walks, fast access to the town and railway station (beware it's up a big hill). The small swimming pool inside the hotel is nice but there's a larger council run one just across the bridge too. The restaurant is nice, breakfast is lovely. The staff are fantastic, friendly and helpful.

    • 5.0
      Value
    • 5.0
      Location
    • 5.0
      Service
    • Catherine Draper, Guest Services / Front Office at Radisson Blu Hotel Durham, responded to this review 2023-05-30
    • Dear Raumarik, thank you for your review. I am so pleased that the staff were friendly and helpful. we are indeed a prime location for access to the centre. I do hope that we can welcome you again soon. Kind Regards Catherine

  • "Exceptional hotel"

  • tripadvisor rating 5.0
    • Reviewed: 2023-05-27
    • Trip type:
  • Myself and 3 daughters had booked the Radisson as part of my daughter’s 40th birthday celebrations. We had an exceptional stay. We couldn’t fault it. All the staff were extremely pleasant and very helpful. We were upgraded to the large suites on the 4th floor..these were amazing. Breakfast had an excellent choice, staff again were lovely. We had a couple of hours In the spa then had afternoon tea. We had a wonderful stay and will certainly stay again. A big shout out to Stacie who went above and beyond to make our stay even more pleasurable. We never saw her without a smile, such a lovely lady.

    • Catherine Draper, Guest Services / Front Office at Radisson Blu Hotel Durham, responded to this review 2023-05-30
    • Dear P4933KDalisonb, thank you for your review. I am delighted to read that you had such an enjoyable stay. We pride ourselves in our customer service so to hear that the staff made your stay so enjoyable is great. I will ensure your kind words are shared with Stacey personally and we look forward to welcoming you again soon. Kind Regards Catherine

  • "Great Hotel Experience - Impressed !"

  • tripadvisor rating 5.0
    • Reviewed: 2023-05-26
    • Trip type:
  • My wife and I booked the Radisson Blu for two nights. We were joined by two Friends , from different parts of the Country , who also booked Rooms in the Hotel during our stay. All very smooth and efficient . We had a River View Room on a Room Only basis. Our Friends had similar accommodation arrangements , but they also booked Breakfast. Hotel is clean and modern. Staff were very friendly and helpful . The Rooms were comfortable , spacious and well-appointed. Nice and quiet. Pleasant location by the River. Had several drinks at various times in the Bar area near Reception. Good Services was encountered at all times. We had a lovely short break / mini reunion. The hotel was impressive and we all would fully endorse a big thumbs-up ! I would return if visiting Durham again.

    • 4.0
      Value
    • 5.0
      Location
    • 5.0
      Service
    • Catherine Draper, Guest Services / Front Office at Radisson Blu Hotel Durham, responded to this review 2023-05-27
    • Dear bromleykent90, thank you for your recent review. I am so pleased you had such an enjoyable stay with us and that you find the staff friendly, we do try our pride our self in our service so I'm glad it showed. We look forward to welcoming you again soon Kind Regards Catherine

  • "Excellent stay"

  • tripadvisor rating 5.0
    • Reviewed: 2023-05-24
    • Trip type:
  • The stay we have recently had at the Radison Blue in Durham has been exceptional The service at the front desk was above and beyond, the room was a penthouse suite room 411 it was fantastic. The evening meal was great The breakfast was superb, the Breakfast supervisor greeted us and was exceptional in helping us etc The food on offer was fantastic the scrambled egg was very fresh fantastic choice of items and the staff went out for their way to assist. It was very well run for a very busy breakfast service. Having worked in hospitality hotels for 15 years this is the best I have ever seen a breakfast service ran. Thanks again

    • 5.0
      Value
    • 5.0
      Location
    • 5.0
      Service
    • Stuart Lloyd, General Manager at Radisson Blu Hotel Durham, responded to this review 2023-05-25
    • Dear James W, We are all delighted to know that you enjoyed a comfortable stay in one of our suites. Thank you for taking the time to share your experience as our team take great encouragement from your kind feedback. We do hope to welcome you back again in future. Kind Regards, Stuart

See all reviews at TripAdvisor

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.

© 2014 TripAdvisor LLC