TripAdvisor traveler rating

tripadvisor rating 5.0 1489 reviews
Ranked #1 of 153 hotels in Kigali
Travelers Choice Best of Best Travelers Choice 2022

Traveler rating

Excellent
1262
Very Good
173
Average
28
Poor
15
Terrible
11

Type of traveler

Business
1134
Couples
55
Solo travel
54
Family
85
Friends getaway
72

Rating summary

Location
4.5
Sleep Quality
4.5
Rooms
4.5
Service
4.5
Value
4.5
Cleanliness
5.0

Travelers’ tips to help you choose the right room

  • Don’t even LOOK at another hotel!! (Melissa K)
    5.0
    2023-03-26
  • Good place to stay (Vacation40962622399)
    5.0
    2022-12-14
  • Good venue (jecoliar)
    5.0
    2022-12-09
  • it is always cheaper to book when there is no activity in the center (price goes double in high season (Freedom02978279596)
    5.0
    2022-12-02
  • if you come to Kigali , Kigali convention center is among the things to do on your list. (5primei)
    5.0
    2022-11-21

Traveler reviews

  • "BEST hotel in Kigali!!!"

  • tripadvisor rating 5.0
    • Reviewed: 2023-03-26
    • Trip type:

  • BEAUTIFUL hotel, amazing location and the best staff and service! Rooms are spacious and the amenities are amazing. Breakfast buffet is epic. Do NOT stay anywhere else! Ask for Roger at the lobby bar and have the best mimosa!!

    • 5.0
      Value
    • 5.0
      Location
    • 5.0
      Service
    • alex philip, Guest Services / Front Office at Radisson Blu Hotel & Convention Centre, Kigali, responded to this review 2023-03-27

    • Hello mkOff, Thank you for taking the time to give us your feedback on your recent stay with us. We are delighted to read that you enjoyed your stay with us, especially the room, the staff, service & breakfast. It was a pleasure to host you and we look forward to welcoming you back to the Radisson Blu very soon. Kind regards, The Management

  • "Thank you Ferdina!"

  • tripadvisor rating 5.0
    • Reviewed: 2023-03-09
    • Trip type: Business

  • I had a wonderful stay in your beautiful hotel in Kigali, and want to specially appreciate a staff- Ferdina who was selfless in assisting me to find a missing item. Thank you for the hospitality and kindness.

    • alex philip, Guest Services / Front Office at Radisson Blu Hotel & Convention Centre, Kigali, responded to this review 2023-03-13

    • Hello Goodnesso212, Thank you for sharing the feedback on your recent visit to the Radisson Blu Hotel. We are delighted to read that you enjoyed your stay with us and thank you so much for appreciating the excellent service you received from our Ambassador Ferdina. It was a pleasure to host you and we look forward to welcoming you back to the Radisson Blu Hotel in the near future. Kind regards, The Management

  • "Excelente Servicio!"

  • tripadvisor rating 5.0
    • Reviewed: 2023-03-06
    • Trip type: Family

  • Experienced Quality service with customer care of the highest level!!! Keep excelling RADISSON BLU Kigali. Appreciation to the management and staff of Ladder restaurant for your commitment and professionalism. Special thanks to Ms Lillian,Mr.JB,Ms Sarah,Ms Tonzi &others for the courteous spirit..

    • alex philip, Guest Services / Front Office at Radisson Blu Hotel & Convention Centre, Kigali, responded to this review 2023-03-06

    • Dear Guest, Thank you for taking the time to share your feedback on your recent visit to the Radisson Blu. We are delighted to read that you enjoyed your stay with us, and special thanks for appreciating the excellent service you received from our Ambassadors Lilian, JB, Sarah & Tonzi. It was a pleasure to host you and we look forward to welcoming you back to Radisson Blu in the near future. Kind regards, The Management

  • "Excellent"

  • tripadvisor rating 5.0
    • Reviewed: 2023-03-06
    • Trip type: Business

  • Excellent hotel, very clean, professional staff, big rooms, very nice facilities. The gym is great, the swimming pool is excellent. It is well located and close to a small chopping mall. The breakfast is really excellent. Worth value for the money paid.

    • 5.0
      Rooms
    • 5.0
      Value
    • 5.0
      Sleep Quality
    • 4.0
      Location
    • 5.0
      Cleanliness
    • 5.0
      Service
    • alex philip, Guest Services / Front Office at Radisson Blu Hotel & Convention Centre, Kigali, responded to this review 2023-03-06

    • Dear Nadhemm2016, Thank you for taking the time to give us your feedback on your recent visit to the Radisson Blu hotel. We are delighted to read that you enjoyed your stay overall especially the gym, the swimming pool and the breakfast. It was a pleasure to host you and we look forward to welcoming you back to Radisson Blu soon in the near future. Kind regards, The Management

  • "Excellent service ladder restaurant"

  • tripadvisor rating 5.0
    • Reviewed: 2023-03-05
    • Trip type:

  • I had a great time with my family on Sunday brunch ,food was fantastic even kids corn ,staff are smart and well organized ,helpful many thx to ladder team especially rose and Lilian I like the way talk to guest with a good smile well done keep it up

    • alex philip, Guest Services / Front Office at Radisson Blu Hotel & Convention Centre, Kigali, responded to this review 2023-03-06

    • Dear Guest, Thank you for taking the time to give us your feedback on your recent visit to the Radisson Blu Hotel. We are delighted to read that you enjoyed your time at the Larder restaurant and special thanks for mentioning the excellent service you received from our Ambassadors Lilian & Rose. We look forward to your next visit. Kind regards, The Management

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