TripAdvisor traveler rating

tripadvisor rating 4.5 4526 reviews
Ranked #6 of 196 hotels in Cebu City

Traveler rating

Excellent
2926
Very Good
1224
Average
244
Poor
78
Terrible
54

Type of traveler

Business
1330
Couples
956
Solo travel
354
Family
1195
Friends getaway
363

Rating summary

Location
4.5
Sleep Quality
4.5
Rooms
4.5
Service
4.5
Value
4.5
Cleanliness
4.5

Travelers’ tips to help you choose the right room

  • City traffic can be horrible around rush hours (Q4875AKjohnp)
    5.0
    2022-09-19
  • Bad Service, Sad Food Option if you are Vegetarian, not flexible (check in time, food coupons) (SREEVALSAN_MELATHiL)
    1.0
    2022-07-23
  • The higher floors are quieter and provide the best views. Pillows need upgrading. (PDMBOSS)
    4.0
    2022-07-20
  • Rooms are really quiet. (getawayasia1)
    5.0
    2022-06-29
  • Ok... but just ok (Jmiele31)
    3.0
    2022-06-14

Traveler reviews

  • "Short but wonderful experience"

  • tripadvisor rating 5.0
    • Reviewed: 2022-09-24
    • Trip type: Business
  • Thank you to all the staff as you provided us a wonderful experince. Continue taking care of your guest as well as the environment. More power to all the staff and management. I will definitely stay again in your hotel for my next travel.

    • 5.0
      Rooms
    • 5.0
      Value
    • 4.0
      Sleep Quality
    • 4.0
      Location
    • 5.0
      Cleanliness
    • 5.0
      Service
  • "Thanks for the Friendly Team"

  • tripadvisor rating 5.0
    • Reviewed: 2022-09-19
    • Trip type: Family
  • A wonderful hotel! The executive suites with two rooms are spacious! The personal in the Executive Lounge, Hun, Judy and Juliet are a well oiled machine! Awesome service! The secondary crew, well, their priorities and teamwork need help. The reception staff, security team are always helpful and friendly. The site is right next to the SM mall, which is awesome, has several good food options if you want a change from the hotel. The pool is under renovation, but the week we were here there was nothing being done, not sure what the plan is here. Highly recommend this hotel in Cebu! We'll be back!

  • "Location can't be beat"

  • tripadvisor rating 5.0
    • Reviewed: 2022-09-08
    • Trip type: Family
  • The hotel is not new but is extremely well maintained. The breakfast spread is world class. The hotel is right beside the enormous SM City mall and there is a walkway connecting the two, which only requires crossing a very small road within the mall compound (i.e., minimal traffic). The walkway is also covered for most of its length, except for about 10 metres, so no issues if it rains.

    • 4.0
      Value
    • 5.0
      Location
    • 5.0
      Service
  • "customer service excellence"

  • tripadvisor rating 5.0
    • Reviewed: 2022-09-05
    • Trip type: Business
  • it will be nice to have the GM or other managers welcoming guests or talking to guests to greet . Food was bountiful but i cannot say it is that excellent . Waiters are attentive and teh gesture of putting their hands on their chest was heartwarming

    • 5.0
      Rooms
    • 5.0
      Value
    • 5.0
      Sleep Quality
    • 5.0
      Cleanliness
  • "The overall experience and service - spotless!"

  • tripadvisor rating 5.0
    • Reviewed: 2022-08-31
    • Trip type: Business
  • The business class staff are very accommodating, from receptionists to waitress. Special thanks for Jun and Judy for always making me feel companied. Kudos to everyone! Thank you and looking forward to more partnership with you!

    • 5.0
      Rooms
    • 5.0
      Value
    • 5.0
      Sleep Quality
    • 5.0
      Location
    • 5.0
      Cleanliness
    • 5.0
      Service
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