This hotel has a good location just in front of the Reeperbahn S-station, at 5 minutes from the Central Station and 30 min from the airport. It has 5 levels with some 50 rooms per floor and 3 lifts, and it is clean, new and modern, with comfortable beds, great showers, good wifi and even a music lamp! Well designed so that you feel comfortable even in a small place. The AC worked very well - we were in Hamburg on days with +39 Celsius degrees but the room was cool!
The pillow was too soft, good for sleep but not enough when watching TV or reading - two such pillows/person would have worked better.
Cold breakfast, quite generous.
No cups & glasses, nor coffee facilities in the room, just 2 soft plastic cups.
At check in we were told that service will be after 3 nights (!) and before having time to complain we got a voucher for two complimentary drinks at the bar! We had to dispose of our garbage every day as no one was coming to take it.
We stayed 4 nights and after the first 3 when our room was finally cleaned, I noticed that my nightgown (put on the pillow) disappeared. I imagined that the cleaning guy took by mistake my white nightgown with the laundry, and I informed the reception, hoping that they could check the laundry... The nice lady promised to bring me back the nightgown in 2 hours, but she came with a white skirt! that was not mine. So be careful with your clothes on the 4th day - nothing on the bed!
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Cleanliness
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