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We took our granddaughter to London for her 16th birthday. Location of hotel was brilliant and room great for 3 adults.
From the very beginning Mayan and Tiffany were brilliant in upgrading me and my husband to a studio room with the view of the Shard. It was a nice experience for my husband and I. Brilliant location. Thank you
Loved it overall . Excellent location and views . I booked suite overlooking Big Ben and was worth it. Guest services team of Muskan,Anna and Joe were excellent during all interactions. Security team quite poor and lacklustre throughout the property . Breakfast team ( Beatrix) was wonderfully attentive and good spread on the buffet . Housekeeping very attentive around the property . Well done and thanks
Amazing stay! Exceptional service, spotless room, and great amenities. Highly recommend! Friendly staff, especially Morgan she was very welcoming and accommodating. Would definitely return!