TripAdvisor traveler rating

22604 reviews
Ranked #361 of 1174 hotels in London
"GreenLeader Gold" GreenLeader Gold

Traveler rating

Excellent
12898
Very Good
6038
Average
1953
Poor
949
Terrible
766

Type of traveler

Business
3965
Couples
6481
Solo travel
630
Family
8136
Friends getaway
1912

Rating summary

Location
5.0
Sleep Quality
4.5
Rooms
4.5
Service
4.5
Value
4.0
Cleanliness
4.5

Travelers’ tips to help you choose the right room

  • Studio king all go round the outside if the hotel. (810alisonn)
    5.0
    2021-07-23
  • Road view. Either Houses of Parliament of the eye (Scammyscammo)
    5.0
    2021-07-20
  • Great location for London eye, Shrek’s adventure, London dungeons and aquarium (bagelobagel)
    2.0
    2021-07-18
  • we had room 923 - amazing view (Wendy N)
    5.0
    2021-07-16
  • Great location from Waterloo station (Michelllechampers)
    4.0
    2021-07-14

Traveler reviews

  • "Perfect location for a brilliant visit to London"

    • Reviewed: 2021-07-26
    • Trip type:
  • Super stay in a fantastic hotel. Perfect location for my run around key landmarks. The room was just right, a good size, comfy bed and a brilliant view. The dressing gown was cosy and the whole stay was very relaxing.

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  • "Fabulous stay"

    • Reviewed: 2021-07-25
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  • Amazing hotel and a top class service overall in a fantastic location .Excellent interior design,clean lines bars and restaurants, drinks selection and transport links with good concierge service/advise

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  • "Happy camper"

    • Reviewed: 2021-07-24
    • Trip type:
  • Delighted with the location and amazing views of Parliament Westminster bridge The location is superb The staff are all well trained The gentleman who took our luggage was your first ambassador when arriving He and his colleagues were all excellent friendly efficient always a smile and a word as we left or returned to the hotel These members of staff are crucial to the overall welcome upon arrival They like all your staff are very professional

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  • "Katy"

    • Reviewed: 2021-07-24
    • Trip type:
  • Great location with view of the London Eye. Would definitely stay again. Room was comfortable and clean and well stocked. The menu was varied and of good quality. The breakfast options were also great with the best hot chocolate!

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  • "Birthday stay"

    • Reviewed: 2021-07-23
    • Trip type:
  • Birthday get away, very relaxing would definitely like to visit again. I have already recommended this hotel to a few friends already; that’s how much I love it. It had great staff; clean and very nice

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