Park Plaza London Waterloo - TripAdvisor traveler rating

4.5
(5657 reviews)
Ranked #408 of 1323 hotels in London
Travelers Choice

Traveler rating

  • Excellent
    3256
  • Very Good
    1372
  • Average
    481
  • Poor
    318
  • Terrible
    230

Type of traveler

  • Business956
  • Couples1139
  • Solo travel198
  • Family2246
  • Friends getaway412

Rating summary

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Room tips

Worth paying extra for a higher floor room(ToonBloke)
2026-04-07
The sweets in reception are to die for 😂(Alfie W)
2026-03-07

Traveler reviews

"Excellent work related stay"

2026-04-27

I stayed for one night last Thursday (April 23) as I needed to be in central London early the next day but because of the tube strike I couldn’t travel from home. I found the hotel very comfortable and enjoyed my room. It had a view of the Shard and the facilities were nice. I even made use of the gym which was pretty big for a hotel. Shraddha was friendly at reception upon check-in. I would use the hotel again for sure!

benlondon2010
"A Perfect Family Stay with Exceptional Service and Great Value"

2026-04-19

We had such a lovely stay at this hotel—it truly ticked all the boxes for a perfect family getaway. The atmosphere was warm and welcoming, making it easy to relax from the moment we arrived. It’s very family-friendly, with thoughtful touches that made traveling with kids smooth and enjoyable. The value for money is excellent, especially considering the great location—everything we needed was conveniently nearby. We also really appreciated that it’s pet-friendly, which made the trip even more special for us. The service throughout our stay was outstanding, but a special thank you to Shelani from room service, who went above and beyond to help us. Her kindness and attentiveness made a real difference. Overall, a wonderful experience—we’d happily stay here again!

Sunshine68641305672
"Really nice staff"

2026-04-18

Such a lovely hotel really central in London but the best thing about the hotel is the staff. I got support for my query from Hiten in Guest Services. Informative and polite

Crispycracker02
"Excellent choice!"

2026-04-16

This hotel in very good and has an excellent locaton! Easy to reach all the places, by bus, by tube or train!

William C
"Fantastic family stay"

2026-04-10

A fantastic hotel! A great location! Tube station opposite, can walk to the London eye in 10 mins, friendly staff. Kids area for young children with cute little sweets, muffins and drinks all inclusive. Pool was great. Sauna relaxing. Really great hotel will be back!

Hannah P
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners. © 2014 TripAdvisor LLC