Park Plaza London Riverbank - TripAdvisor traveler rating

tripadvisor rating 4.0 5641 reviews
Ranked #271 of 1231 hotels in London
Travelers Choice Travelers Choice

Traveler rating

Excellent
3416
Very Good
1042
Average
508
Poor
361
Terrible
315

Type of traveler

Business
937
Couples
1434
Solo travel
215
Family
1625
Friends getaway
368

Rating summary

Location
4.5
Sleep Quality
4.5
Rooms
4.5
Service
4.0
Value
4.0
Cleanliness
4.5

Travelers’ tips to help you choose the right room

  • Don’t stay here. Looks like a nice hotel next door. (Justin B)
    1.0
    2023-12-05
  • Super hotel with amazing services. (Lory M)
    5.0
    2023-11-30
  • Use the online checkout to speed up your exit Leave yourself a few extra minutes when planning to use the lifts as busy at peak times (MarcAldrich)
    5.0
    2023-11-29
  • Breakfast needs to have more variety! (Thanassis S)
    4.0
    2023-11-10
  • Book a day in advance of your arrival to ensure a room quickly when traveling from nyc. (JaeNoch)
    5.0
    2023-11-09

Traveler reviews

  • "Best of all."

  • tripadvisor rating 5.0
    • Reviewed: 2023-12-06
    • Trip type:

  • One of the best hotels I have ever stayed abroad. Luxurious room with a breathtaking view to Thames , friendly and extremely kind staff, great facilities and services. 10 out of 10.I would certainly reccomend the hotel for a family, friend's or business trip.

    • 5.0
      Value
    • 5.0
      Location
    • 5.0
      Service

  • "Maximum"

  • tripadvisor rating 5.0
    • Reviewed: 2023-12-05
    • Trip type: Family

  • Write your review The stay at the hotel was really great. The room was really beautiful and the location of the hotel was perfect. The staff is super friendly. Special thanks to Alexandru who was very very friendly, helpful and was always there for us and brought as o Christmas package for the children as a surprise. What a great customer experience they gave us. We higly recommend the Park Plaza London Riverbank

    • CustomerService PPHE, Owner at Park Plaza London Riverbank, responded to this review 2023-12-06

    • Thank you for sharing your experience, cretuflavius. It makes us happy to know you had an enjoyable stay and that you were satisfied with the facilities offered. We will have great pleasure sharing your feedback with the rest of our team. We are looking forward to welcoming you again for another memorable stay. Kind Regards, Marylin

  • "Great experience"

  • tripadvisor rating 5.0
    • Reviewed: 2023-12-03
    • Trip type:

  • The hotel has very good location. Service is on another level. I have to pick up approach of Aradom who was very friendly and funny from our first touch. He helped us with every question and also told us how to plan our trip in the city. Every hotel should have guy like this.

    • CustomerService PPHE, Owner at Park Plaza London Riverbank, responded to this review 2023-12-04

    • Dear guest, thank you for sharing your review. We are so glad to hear you enjoyed your stay with us and liked our hotel and it's excellent location. We appreciate you pointing out the excellent service you received during your stay. We aim to offer the best service possible to our guests, and we are pleased that we exceeded your expectations. We look forward to your next stay. Kind Regards, Santa

  • "Go for the service, stay for the views"

  • tripadvisor rating 5.0
    • Reviewed: 2023-12-02
    • Trip type:

  • The service at this hotel has really improved, in no small part due to Simone’s arrival to head up customer service. If you are booking then I very strongly recommend adding a river view to your package (no trains) and requesting a room away for the lifts. You should be ok with the river views although there are some quiet internal rooms too. Food is very nice at this hotel and the service is great - get in early for breakfast as there can be a queue (it’s a big hotel so I skipped it last time). Not a bad location at all and a walk across the bridge to most of the key sites in London if you’re here on a leisure trip. Room service choices are always god at this hotel if you’re there on business. Thanks to Simone and team for pulling the stops out for me - with such a huge hotel to take care of itis no mean feat to make the service personal.

    • 4.0
      Value
    • 4.0
      Location
    • 5.0
      Service

  • "Appreciation"

  • tripadvisor rating 5.0
    • Reviewed: 2023-12-01
    • Trip type:

  • My stay at Park plaza hotel during the IMO 33rd assembly was one of the best hotel I stayed in London. Special appreciation to Ms. Simone Strnad for her kindness and cooperation. Definitely I will come back.

    • CustomerService PPHE, Owner at Park Plaza London Riverbank, responded to this review 2023-12-04

    • Thank you for your nice feedback, Iben O, We are so happy to see you enjoyed your stay with us and that you experienced very friendly service from our staff, especially from Simone. We cannot wait to welcome you back! Kind regards, Eli

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