TripAdvisor traveler rating

849 reviews
Ranked #455 of 1131 hotels in London
"Certificate of Excellence 2019" Certificate of Excellence 2019

Type of traveler

Excellent
391
Very Good
220
Average
110
Poor
58
Terrible
70

Traveler rating

Business
155
Couples
275
Solo travel
36
Family
278
Friends getaway
60

Rating summary

Location
4.5
Sleep Quality
4.5
Rooms
4.0
Service
4.0
Value
4.0
Cleanliness
4.5

Travelers’ tips to help you choose the right room

  • Ask for a view of the Houses of Parliament (Craig R)
    5.0
    2019-08-20
  • The view from the river view rooms is one of the best deals in London! (Aimee1134)
    5.0
    2019-08-07
  • If you-re disabled with a room on 10th floor - good luck! (tarka00)
    3.0
    2019-07-30
  • The right side has the parliament view of the river (Eknora)
    5.0
    2019-07-23
  • Away from the elevator -- with a view (Kate320)
    3.0
    2019-07-19

Most recent traveler reviews

  • "Great location, spacious rooms and good service"

    • Reviewed: 2019-08-25
    • Trip type: Family
  • Quite accessible to the public transport facilities (bus & tube), this location has a nice view of the river. The staff was very helpful. Chino Latino (the inhouse restaurant) has good food, although the staff could use some extra hands, as getting their attention was not the easiest. The overall experience was extremely pleasant. Definitely recommend.

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  • "Riverbank hotel"

    • Reviewed: 2019-08-25
    • Trip type: Couples
  • Very modern high tech hotel. Friendly staff. Did not eat here as only 2 night stay and was meeting family for meals. Little supermarket close by. Drinks expensive in bar - 3 drinks £34. Beautiful bathroom with separate shower which I like. The Thames is across the street. Hotel provided us with umbrellas as it was raining.

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  • "Overnight in London"

    • Reviewed: 2019-08-23
    • Trip type: Family
  • A top location and very nice hotel offering excellent views of the Thames. The hotel is modern inside offering lots of gadgets inside the room! The family suite had stunning views of the Thames and surrounding areas.

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  • "Would recommend!"

    • Reviewed: 2019-08-23
    • Trip type: Family
  • Nice, clean and modern hotel with the nicest staff in Europe. Awesome location. Only a 5-10 minute walk to Big Ben and London Eye. Very cozy restaurant and bar with live music and great beer. Couldn’t be more pleased.

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  • "Fabulous hotel. Great location"

    • Reviewed: 2019-08-23
    • Trip type: Family
  • First holiday my husband and I have taken to London and UK to celebrate my 60th birthday. Hotel was excellent. All staff were great and the location was central to everything we wanted to do. Highly recommend this hotel.

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