Staff is wonderful. They are helpful with every question you have. In the restaurant, staff is very attentive. Suretta at breakfast is so kind and helpful.

Park Plaza London Riverbank is a lovely place to stay, not merely for the amenities- sauna, steam, pool, spacious gym, but mostly for the incredible service that you receive. From constant kindness to an abundance of care, I've enjoyed my time here in London thanks to being treated so well. I want to particularly mention Christabelle for her generosity when I was having a frustrating trip from having my luggage lost and attending a demanding conference. She was so gracious and really made me feel looked after, turning my attitude towards gratitude. Many thanks to all the staff, but especially Christabelle, who made my trip memorable... for all the right reasons!

The concierge and luggage porter were incredibly helpful and friendly from the moment we arrived, and Bashar went above and beyond to assist us. This is exactly the kind of service that makes a stay truly memorable—thank you!

Nadia had wonderful customer care especially after a long flight time from the United States. She was able to swiftly handle the check in process and effectively communicated everything she needed from me to complete the process!

Very welcoming and professional service from Irene.