"Work trip"

2025-12-16

Brilliant stay, excellent service from Wail at reception who was super helpful and accommodating. Would highly recommend

"What an amazing stay and staff?!"

2025-12-16

Another amazing stay, and first class customer service from front of house team, namely Alper and Erdal - they helped me with my stay from check in until check out. The hotel has the best location, and at present is very Christmassy, this year extra Christmas light and trees throughout the hotel. Upon checking in, an eco friendly service is being offered, which is great for the environment and helps in a small way. Staff in the restaurant are helpful and friendly, with a great menu on offer. Thank you again as always!

"London Support"

2025-12-15

During my recent stay, my check-in experience was, as usual, very good. The process was smooth and efficient, meeting my expectations based on previous visits. On this occasion, I would like to particularly commend Wail, who went above and beyond to ensure my needs were met. Upon my request for a quiet room, Wail immediately arranged this for me, demonstrating attentiveness and a high standard of customer care. Whenever I required anything during the check-in process, it was addressed and resolved instantly by the staff. This level of responsiveness and professionalism made the experience seamless and stress-free. In summary, I could not have asked for more from the team. Their consistent dedication to excellent service and swift resolution of any issues greatly contributed to a positive start to my stay.

"A very welcoming hotel"

2025-12-14

I enjoyed my stay. The staff were welcoming and attentive. The room was spacious and good value for money. Breakfast was lovely, too. I would definitely stay here again.

"Warm welcome"

2025-12-14

Very warm welcome from Wail on the front desk. Beautiful reception. Great location. Amazing view of Big Ben. Only 30 minutes walk from Waterloo.