Park Plaza London Riverbank - TripAdvisor traveler rating

4.5
tripadvisor rating (6871 reviews)
Ranked #186 of 1293 hotels in London
Travelers Choice

Traveler rating

  • Excellent
    4417
  • Very Good
    1132
  • Average
    558
  • Poor
    400
  • Terrible
    364

Type of traveler

  • Business1194
  • Couples1741
  • Solo travel297
  • Family2061
  • Friends getaway491

Rating summary

  • Locationtripadvisor rating
  • Sleep Qualitytripadvisor rating
  • Roomstripadvisor rating
  • Servicetripadvisor rating
  • Valuetripadvisor rating
  • Cleanlinesstripadvisor rating

Room tips

Hotel buffet breakfast is good but expensive. I recommend grabbing something local and saving the £19pp for an a restaurant in the evenings.(rick_carnall)
tripadvisor rating2025-10-30
Book the pool, as 40 mins slots! Restaurant is pricey, but worth it.(jacquelinetD7449IG)
tripadvisor rating2025-10-26
Great for the Oval.(Departure21620595558)
tripadvisor rating2025-10-19
October is a great month to travel! Great location close to all of the major tourist sites + use Google Maps - your bestie to get around!(triniwarrior8)
tripadvisor rating2025-10-12
Go out early(Adel A)
tripadvisor rating2025-10-12

Traveler reviews

"Kamila the best"
tripadvisor rating

2025-11-07

I had a wonderful experience checking in at this hotel, thanks to the amazing receptionist Kamila at the front desk. From the moment we arrived, she greeted us with a warm smile and genuine hospitality that immediately made us feel welcome. She handled the entire check-in process efficiently and professionally, while giving us the best view room available on the 15th floor overlooking the river, Parliament House and London eye. It’s rare to come across someone who combines professionalism with such warmth and genuine care for guests. The excellent first impression Kamila created set the tone for the rest of my stay. Thank you so so much to Kamila for providing five-star service and upgrade to executive lounge.

Jasmine C
"Comfortable Stay with Great Location and Buffet Breakfast with River View"
tripadvisor rating

2025-11-07

The hotel was very nice and well-maintained. The staff were friendly and helpful throughout my stay, which made the experience even better. The location is excellent—close to the main attractions in London, making it easy to explore the city. While my room didn’t have a river view, I enjoyed a lovely view of the river from the restaurant during breakfast. The breakfast was served buffet style and offered a great variety of fresh options, making it a perfect start to the day. Overall, a great stay and highly recommended!

michala424
"Top Tier Customer Service"
tripadvisor rating

2025-11-06

When in London, make sure to stay at Park Plaza London Riverbank! Came here to celebrate my 17 year wedding anniversary. After our long flight from New York, we arrived super early and were immediately welcomed with kindness and care by Firat and Taras at reception. They went above and beyond to accommodate us, even upgrading our room and making sure we were comfortable right away. Their hospitality set the tone for our entire trip — friendly, thoughtful, and truly five-star service. The hotel itself is beautiful, clean, and perfectly located, but it’s the people who made it unforgettable. Thank you, Firat and Taras, for making us feel so special from the moment we arrived!

Aerica20
"Great stay, highly recommend"
tripadvisor rating

2025-11-05

Lovely hotel, stayed in a family room. Sofa bed was very comfortable! All staff brilliant and friendly. Family friendly hotel. Hotel very clean. Great central location.

867eve
"Park plaza"
tripadvisor rating

2025-11-04

Great stay , excellent rooms and location is excellent.....shout out to Farham Faruk for great attention to detail and looking after our party

Tour52818993958
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners. © 2014 TripAdvisor LLC