Miguel the GM of the hotel was very hands-on with answering/helping me with my reservation. The hotel offers refunds and changes in the reservation which was very helpful to me since I initially got the 7-night Alternative Quarantine back in January 2022 but wasn't able to make the trip and I was able to easily request a change of reservation date with them, and that's for free with no additional cost! Another great thing was how they accommodated my request of changing my 7-night AQ into a 5night Test&Go package since it was already allowed in February 2022 and they offered to refund me the difference of the package!
The hotel itself is well situated in Bangkok which is close to convenience stores for your everyday needs, restaurants for your culinary cravings, bus stops & train stations for your transportation to tourists spots or wherever you'd go. Money Exchanger in front of the hotel, I suggest having your money changed here since it offers a better rate than the ones in the airport.
The staffs are very kind, from the welcoming staff at the airport, drivers, concierge, front desk officer, room service. I would like to give my commendation to Mr. Wi who is in charge of the hotel concierge, he helped me plot my vacation stay in Bangkok by recommending me the top tourist places and how to get there, he also suggested places where the local Thais go which are Hidden Gems of the City like the Benchakkiti Park during night time. He always welcomes guests with a warm smile, he even asks me how my day went and was eager to listen to my stories on how I traveled around Bangkok! All in all, he is such a kind-hearted man, you guys got an amazing team!
The food during my stay was great, for the AQ they will provide 3 meals a day, while on the test&go scheme you will be given full board meals on the 1st day and 5th day of your stay. If you like spicy foods you would definitely love their offerings.
Would definitely stay again in this hotel when I go back to Thailand!
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