Dear rp937472,
Thank you for sharing your feedback on your recent stay at our hotel. We appreciate your positive comments about the wonderful location, high-quality equipment, beautiful interior design, and great exterior architecture. We are also glad to hear that you found our staff to be friendly and the beds very comfortable. Your kind words are greatly appreciated.
We apologize for the inconvenience you experienced with the room temperature. We understand that a comfortable temperature is essential for a good night's sleep, and we regret that the setting on the panel did not function properly during your stay. We will investigate this issue further and take the necessary steps to ensure that our guests can adjust the room temperature to their preference.
We value your feedback as it helps us identify areas for improvement. We hope that despite these challenges, you were able to have an overall pleasant stay. Your satisfaction is important to us, and we will work diligently to address these issues and provide a better experience in the future.
Best regards,
Weronika Kmieć
Guest Relation Specialist
Radisson Hotel & Suites, Gdansk