Had a fabulous stay at this hotel, we were a family group of 4 with 3 generations and we all thought it was wonderful. The hotel was super busy but maintained an aura of calm at all times with the best service I've received for a long time! I couldn't fault anything from the happy and pleasant housekeeping team who always said hello when passing to the friendly and attentive dining staff, not to forget the great staff at the front desk and the chatty, friendly staff in the pub! Great food from both the restaurants and again service really was great, quick, informative and professional. The main space is pretty special with an excellent boot room which we kept all of our outerwear in which made not overheating easier! Everything was safe here and there is also a large luggage area where you are free to leave your luggage after check out until you leave. Great selection at breakfast and again great service! Nothing is too much trouble for these guys! Comfortable beds and adequate bathroom, also a fridge in the room if you need one. Easy to book trips and tours through the hotel but they fill up quickly so would advise pre booking. Svalbard is magical, really hope to return one day and will definitely stay at this hotel if we do.