We loved this hotel. The location is brilliant — an incredible base in a truly unique setting, often described as one of the northernmost hotels in the world. The staff were fantastic throughout our stay, especially Camilla, who really stood out for her friendliness and helpful service. The highlight was definitely the hot tub — absolutely incredible and something you must try. It’s a very special experience in such an extreme and beautiful environment. Overall, a memorable stay in an amazing location with great service and unforgettable moments.

We visited this hotel before our mini expedition on ms Serenissima. Lovely hotel, great food and wonderful staff who couldn’t do enough for you. This was situated in a great position. Can highly recommend

I checked in on Monday, 9 March 2026. The two front desk agents, Therese and Joar were amazing. Both were attentive and made everyone feel welcome. Therese checked me in directly and Joar stopped by to offer conversation as well as a warm welcome. Great start to the stay! The room itself was fine. Clean and we'll attended. The bed wasn't anything spectacular, which you might hope for at this price point. I was out on adventures (snowmobiling, wandering, etc.) so I never had an opportunity to utilize the sauna and jacuzzi. However, I met a couple who had used it and said that it was enjoyable. Breakfast was included and was delicious. I had a burger and drinks at the bar and these were good as well. My only curiosity is they have a beautiful dining room with great views that is only open during breakfast and dinner hours. It closes at 10 am and reopen at 6 pm, so it basically sits empty for 8 hours a day. It would be nice to be able to sit in this space during the day to have a cup of coffee, etc. Seems a bit underutilized. The staff were amazing. Everyone I encountered was attentive and thoughtful. Camila checked me out, as well as offered me a cup of coffee while I wanted for transportation to the airport. The location is stunning as well (walking distance to the high street as well as the sea). Highly recommended. I cannot wait to return!

A cozy hotel in the middle of Longyearbyen! Friendly staff and excellent rooms. I recommend this hotel if you visit Svalbard

A lovely hotel in the heart of Longyearbyen. Very welcoming, warm and friendly staff. Great breakfast and facilities. The sauna was really nice and the outdoor jacuzzi an amazing experience, especially walking outside in -30 in a swimsuit! The pub was also very good and reasonably priced. We would highly recommend it.