TripAdvisor traveler rating

Had a fabulous stay at this hotel, we were a family group of 4 with 3 generations and we all thought it was wonderful. The hotel was super busy but maintained an aura of calm at all times with the best service I've received for a long time! I couldn't fault anything from the happy and pleasant housekeeping team who always said hello when passing to the friendly and attentive dining staff, not to forget the great staff at the front desk and the chatty, friendly staff in the pub! Great food from both the restaurants and again service really was great, quick, informative and professional. The main space is pretty special with an excellent boot room which we kept all of our outerwear in which made not overheating easier! Everything was safe here and there is also a large luggage area where you are free to leave your luggage after check out until you leave. Great selection at breakfast and again great service! Nothing is too much trouble for these guys! Comfortable beds and adequate bathroom, also a fridge in the room if you need one. Easy to book trips and tours through the hotel but they fill up quickly so would advise pre booking. Svalbard is magical, really hope to return one day and will definitely stay at this hotel if we do.

This is a perfectly situated and excellent hotel. We wanted en suite room with central location and a good breakfast. We got all that and more. The Barentz bar and Nansen restaurant are both excellent. Great food and beer and atmosphere. This town is a very special little place and I already look forward to being able to go again. Been a lot of places and I don’t always say that! This hotel is perfect. Clean comfortable friendly excellent breakfast and evening dinner and drinks. Be back in an instant if I had the time and money!

Even though I was only there for one night due to a flight being cancelled, the staff were amazing and helpful. The burger I had for lunch in the “Barentz gastropub”, and three course dinner I had in “Restaurant Nassen” were absolutely fantastic. The rooms are spacious with comfy beds. And you can have a wake-up call if there is some northern lights activity.

Great service, amazing location, exceptional excursions. Longyearbyen is a magical place, despite the total lack of sunshine and the cold temperatures this hotel was enough to brighten my stay and the welcome and staff were warm and attentive to my needs.

Lovely hotel in a great central location. Ideally located a few minutes walk from the town where there are shops and restaurants. We did utilise the jacuzzi and sauna which were great and nice to sit outside in the jacuzzi and relax. Worth noting that you need to book your slot with reception as you can only get access this way. Breakfast was great, lovely selection of food and something for everyone. Bar Barentz was also frequented and the pizzas are great. Friendly and knowledgeable staff, we shall absolutely come back! My only thing to note is that the rooms are very warm and even when turned down it doesn't seem to make much difference!