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The hotel was lovely, rooms clean and staff friendly. Roman was very helpful and polite. We would definitely stay again !
Stayed here for a night to be close to the O2 for a gig. We arrived in London by train and were early but we were able to check in anyway. The room was fabulous with great views over the river, even the bathroom had a great view! Roman was so helpful and friendly from checking us in and giving us helpful recommendations to arranging taxis quickly and efficiently. Highly recommended.
The one thing that made this such an enjoyable experience was the amazing customer service I received from Chaymaa. She was very sociable, welcoming and nothing was too much trouble for her. The hotel was amazing, great location, but the one single factor that will make me go and stay there again is the lovely Chaymaa. 10 out of 10!
Amazing hotel and staff! We had the best night's stay here, room was stunning, staff were all attentive and polite, excellent location for the o2 (short uber ride) . I contacted the hotel prior to arrival as we were staying for our wedding anniversary - they organised a complimentary room upgrade to a 1 bedroom suite, early check in, balloon, rose petals and a card, then a small anniversary cake and champagne. These lovely gestures really made a huge difference to us and our stay and I am very greatful. Thank you. We will definitely return