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I had such a lovely experience thanks to Fiona at reception. She was so friendly and welcoming from the moment I arrived, and really went out of her way to make sure I was comfortable. Fiona was always smiling, helpful with any questions, and made the check-in process quick and easy. It’s always nice to be greeted by someone who truly cares about guests — she definitely made my stay feel special!
Was served by Willaim, what a awesome guy with first rate service. The head chef walks around and asks if you are happy and is so positive with feedback. She is such a pleasure. The breakfast buffet is the best I have had.
Thank you to the hotel desk staff, specifically Nikola and Lerato for making my check in and room set up comfortable for the duration of my stay. Alos loved the gift and rewards spin the wheel challenge - make it special. Another special mention to the Gents at the Bar Koketso, Thabo and Sbu for always making my drinks just the way I like then and ensuring they always flowing and treating my guest with the same level of care and respect when I have meetings at the hotel.
All the services that I have requested I received good delivery Even do I have different cultures in terms of food but they did the best to find something to provide when I needed.