After more than two years of restricted travel because of the Pandemic, our family decided to travel to Batam and went to Radisson Golf & Convention Center Batam. Even before the arrival, the hotel took care of our requests and even exceeded our expectations by providing us with excellent service by giving us a free upgrade. The hotel have a lot of great array of facilities, food, bar, clubs, lounges, and of course great service. The Management and Staff made sure me and my Family are attended with our needs at all times and we feel the sincerity and warmth of the Management and Staff on doing so. We keep on coming back to this hotel because of many wonderful distinctive reasons, but the main reason we remain loyal is because of the way the staff and the management treat their guests, they treat us as a family, one of their own. A job well done to the Hotel's Staff and management particularly to Ms Liskha for her patience and assistance, Mr. Royen our asistant front office manager , and Mr Samuel (front office manager) for the wonderful surprise and for the great service. Thank you for always exceeding our expectations every time we visit. We hope to see you again soon. From my family to all the staff of Radisson Golf & Convention Center Batam "Terima Kasih".