TripAdvisor traveler rating

5643 reviews
Ranked #267 of 1141 hotels in London
GreenLeader Silver Certificate of Excellence 2019

Type of traveler

Excellent
2654
Very Good
2093
Average
541
Poor
230
Terrible
125

Traveler rating

Business
1314
Couples
1621
Solo travel
257
Family
1477
Friends getaway
490

Rating summary

Location
4.5
Sleep Quality
4.5
Rooms
4.0
Service
4.5
Value
4.0
Cleanliness
4.5

Travelers’ tips to help you choose the right room

  • Executive room is great (HYL81)
    5.0
    2020-01-28
  • upgrade it is worth it (256nikis)
    5.0
    2020-01-27
  • 1 bedroom 806 was great (Martin W)
    5.0
    2020-01-11
  • Make sure the bathroom wash basin actually holds water ! (Carlaconsort)
    4.0
    2019-12-28
  • 244 was very noisy and view of busy road (Brian H)
    2.0
    2019-12-14

Most recent traveler reviews

  • "Unforgettable experience"

    • Reviewed: 2020-03-08
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  • Very good location, close to metro and walking distance to the most of sightseeing. Value for money, very helpful staff, very nice room service, rooms itself are modern and well equipped. Nice breakfast but all days same

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    • Ilona B, Online Reputation Coordinator at Park Plaza Victoria London, responded to this review 2020-03-10

    • Dear Happy Guest, Thank you for taking the time to leave your review. We are over the moon you loved our location and cozy rooms. See you soon for another great visit! -Ilona

  • "Very friendly and welcoming"

    • Reviewed: 2020-03-04
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  • We have just returned from our stay here, all the staff we came across were incredibly friendly and made sure you had everything you need! The hotel is in an amazing location very! The breakfast buffet was amazing! One of the best we’ve had!

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    • Ilona B, Online Reputation Coordinator at Park Plaza Victoria London, responded to this review 2020-03-05

    • Thanks for appreciating our team and breakfast, Lucy! We are over the moon to hear you enjoyed your time with us. Until next time! -Ilona

  • "Central London Hotel, superb!"

    • Reviewed: 2020-03-03
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  • Super hotel, 2nd time we've stayed here, convenient for theatres and restaurants. Lovely staff, nothing too much trouble Room was a good size and spotlessly clean, bathroom modern, if little small but lovely Elemis products. Tea and coffee provision a little sad and considering that everything else was so impressive it was a pity there was no minibar provision or water in the room. Bar was lovely and the bar staff were excellent, Great cocktail deals from 5-7pm Will be staying here again!

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    • Ilona B, Online Reputation Coordinator at Park Plaza Victoria London, responded to this review 2020-03-04

    • Hi there! Thanks for staying with us in Park Plaza Victoria London! We value your feedback and will make sure next time you have enough tea and coffee in your room. Please also note, that our team is always there to replenish it for you! See you soon for another great visit. -Ilona

  • "Great location"

    • Reviewed: 2020-03-02
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  • Great location by Victoria Station, so easy to get anywhere in the city. Rooms large and comfortable for a reasonable price. We would definitely stay at the Park Plaza Victoria again. We traveled with several family members and enjoyed the bar area for food and drinks. Was difficult to get a booking in the restaurant, always crowded, but the food in the bar was quite good.

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    • Ilona B, Online Reputation Coordinator at Park Plaza Victoria London, responded to this review 2020-03-04

    • Hello there! Thank you for sharing your experience with us and for praising our amazing rooms. It is a shame you did not get to try our Italian restaurant Tozi. The food there is so good that we always advise our guests to book a table in advance. On a positive note, glad you loved our Vic's bar! We hope to welcome you back in the future. -Ilona

  • "My Leap Year stay at Victoria"

    • Reviewed: 2020-03-01
    • Trip type: Business

  • Great Hotel, great staff, high level of customer service. We were well looked after during our stay. Central location, with free on street parking just outside which was very convenient too. I will look forward to returning again soon.

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    • Ilona B, Online Reputation Coordinator at Park Plaza Victoria London, responded to this review 2020-03-03

    • Thank you for sharing your experience, Ajudadawn! We appreciate your kind words regarding our hard-working team. We always strive to provide the best experience to all our guests. We look forward to creating many more #parkplazamoments in the future. -Ilona

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