TripAdvisor traveler rating

It was a family break to visit London. Has a tube station on the door step A special mention to Ms.Nina, front desk manager who was very attentive to our needs and went beyond to make our stay very memorable. Thank you very much!

We left behind some items of clothing which we had purchased. This wasn't located at first but Ramon managed to find them and posted them on to us... great service !! Really enjoyed our stay there and would most certainly return in the future.

I really want to thank Stefany for her great help! On the second day of our journey, my husband's leg got seriously hurt which may due to the long flight and cold weather. He needed to visit a Chinese doctor and get acupuncture and medicine immediately. This is his usual treatment in Hong Kong. Stefany was so kind to find a Chinese clinic in Chinatown, which she phoned and asked and made sure it’s the right one we were looking for, so that there would be no more delays and further traumatic situations. Our pre-arranged plans were then cancelled and it took another 3 weeks to stay in the hotel for treatment and recuperation. Then a very sweet get-well card was received and some recommendations by Stefany were given to stay for a better price, which was very important for us at that time . I highly recommend the Park Plaza Hotel for their sincerity and genuine concern for every customer. Stefany's kindness and great performances reflect the high level of management. Great thanks to Stefany again and their team manager Nina. Also the catering department and house keeping staff. I enjoy the very delicious breakfast every morning and clean rooms and public places even though we’re forced to stay for 3 weeks, actually a very comfortable and enjoyable 21 days !

The rooms were very clean and the staff were very helpful and checked me in early. I spent Christmas and the breakfast buffet was of a good variety. Had a great time and stay. Would love to go back if I return to the UK

Since our stay at Europe, it was the first hotel we found a professional so helpful, considerate and competent. She helped us with everything we needed. Congratulations to Park Hotel Park Plaza for having a receptionist beyond capable of assisting its guests. This was our first time at London and unfortunately we got stolen ( a backpack with our passports), she helped us with everything we needed and without her we couldn’t have done it!