Park Plaza London Park Royal - TripAdvisor traveler rating

tripadvisor rating 4.0 1475 reviews
Ranked #380 of 1223 hotels in London

Traveler rating

Excellent
770
Very Good
396
Average
128
Poor
86
Terrible
95

Type of traveler

Business
364
Couples
380
Solo travel
58
Family
310
Friends getaway
126

Rating summary

Sleep Quality
4.5
Location
4.0
Rooms
4.5
Service
4.0
Value
4.0
Cleanliness
4.5

Travelers’ tips to help you choose the right room

  • Avoid this property if you value basic cleanliness (Matthew M)
    2.0
    2023-08-27
  • Choose another hotel with better customer service and fair and reasonable parking arrangements. (David S)
    1.0
    2023-07-07
  • Underground access is just outside the hotel. Perfect location and amazing services by the personnel. (PROFESOR MADYA ... M)
    5.0
    2023-06-24
  • Just go and experience it for yourself. Amazing hotel (Chez H)
    5.0
    2023-06-23
  • You can pay the tube via credit card simply. If you just stay a few days (<7) take the Oyster card which you can even sign up online with tfl Oyster App. Don't buy one way. (deresse)
    5.0
    2023-05-30

Traveler reviews

  • "Amazing Service "

  • tripadvisor rating 5.0
    • Reviewed: 2023-09-25
    • Trip type:

  • The service in this hotel is very very good! If you ever need help with anything. Such as luggages, direction, or stationary things. I highly advice you go to Chardika and Daanyal. The best resptionist ever! They deserve a raise!

  • "Our West London go to"

  • tripadvisor rating 5.0
    • Reviewed: 2023-09-19
    • Trip type: Couples

  • A pleasant 2 night stay. Very friendly customer service when checking in. Clean, modern and spacious room, we loved the options with the room lighting. Stylish, discreet drawer safe to store valuables. Conveniently located - tube nearby along with restaurants and other leisure facilities. Small 24 hour gym which was nice. Definitely our go to hotel when in West London.

  • "Best manager best customer service good hotel "

  • tripadvisor rating 5.0
    • Reviewed: 2023-09-14
    • Trip type:

  • This hotel is like 2nd home to me when I’m coming to London. Thx to manager Michael he always make sure that my stay will be 5 star! All other stuff are super friendly. Thank you guys for quick check in and check out

    • 4.0
      Value
    • 5.0
      Location
    • 5.0
      Service
    • CustomerService PPHE, Owner at Park Plaza London Park Royal, responded to this review 2023-09-15

    • Thank you for your amazing comments, Mantas. I am delighted to know our hotel is like your second home when visiting London. It is great to know you are one of our loyal guests and enjoy your stay every time you visit. I am glad that your check-in and check-out are always quick and efficient as well as that you are offered amazing service by our team. On this note, I do hope we will always be welcoming you back with us in the future. Kind regards, Kinga

  • "Nice hotel "

  • tripadvisor rating 5.0
    • Reviewed: 2023-09-12
    • Trip type:

  • The rooms could be cleaned a bit better and they are not sound proof. But I will still give 5 stars because Mike at the bar was so nice and made me a pot of tea when I was feeling under the weather. He also makes great cocktails once I was feeling better. He was the best part of my stay

  • "It is amazing service. friendly staff. smart managment. Thank you"

  • tripadvisor rating 5.0
    • Reviewed: 2023-09-12
    • Trip type:

  • It is amazing service in this hotel, either if you go for buisness or for lesiure.. friendly staff, and smart managment. very delisouse and clean restaurant as well. It is very good place for events as well. Thank you

    • CustomerService PPHE, Owner at Park Plaza London Park Royal, responded to this review 2023-09-14

    • Dear guest, thank you for sharing your review. We are delighted to hear you enjoyed your stay with us and liked our hotel and it's facilities. We also truly appreciate your nice comments towards our friendly and helpful staff. We look forward to welcome you back soon! Best wishes, Santa

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