TripAdvisor traveler rating

I write this to forewarn all readers of my terrible experience at the hotel. I hosted a Birthday Party Lunch on 8th October 2018 of my 8 yrs old son for a gathering of 65 guests. Since I'm working away from my home town and was on leave for celebrating the even I booked the hotel in the jiffy to avoid last minute confusion and paid Rs 52,000/- i.e half the amount in advance with no questions asked. One Mr Siddarth from Sales read was the frontend from the hotel for the event. However, this individual found it buggery from the initial planning itself to explain the details of the package offered. I had to give the entire menu written in hand to Mr Siddarth as found I found him totally disinterested to explain the details of various packages on offered. Mr Siddarth had to be reminded constantly to forward the contact details of the DJ and the decoration in-charge etc., which it was his job to have timely forwarded in the first place. Thirdly, there was no Single Point of Contact made by the hotel for the event and what messages were conveyed through the official mail was not made know to the staff. It seems that the staff works in watertight compartments. Mr Siddarth, at start of the event created a scene with regards to establishing the liquor counter and when asked to leave the banquet was bent upon creating a scene even when the guests had started arriving. It was also surprising that even after the event started the sales staff was brining in fresh customers to the same hall for showing the location. What was more astonishing that when the event got over concerned staff was not present for clearing the outstanding dues and it was left to the stewards to explain the details of the payment pending. We were kept waiting for more than 1 hour for Mr Siddarth to arrive and clarify the details. The overall experience, particularly with the staff dealing with the booking of the banquet was atrocious.

These are the breads served in the breakfast this morning , out of expiry , with no. of fungus on them. If anyone is planning their outing with them please think twice. Room service is awesome you'll definately be attended after 2 hrs of non stop calling. this morning the Restaurent manager Mr. SUMIT came to us after 1 hrs of the discovery of this bread and started his mugged up apologies and to add to this is he has compensate us with the the sweets which are the residuals of last night's Buffet. BEWARE OF THUGS is only what I can suggest to you all Faridabadis n NCR ppl.

I have been staying at this hotel for last 4-5 days, however, the services at the hotel are terrible. The room service took 1 hour to deliver the food on the first day of my stay and that too chargeable even when I skipped evening meal in my MAP. As per the hotel guy, i could only avail dinner and breakfast in MAP and cannot avail lunch instead of dinner which is the unique policy of the hotel that i have seen in 3 years of my touring life. Further, the waiters don't even bother offering you water when you are there in the restaurant unless they are told to do so. So, please beware and be careful before making the bookings as you may have to pay for what you have not expected.