We simply can’t wait for your safe and comfortable return

We’ve been working like crazy to ensure the safety and wellbeing of our guests and team members remains the absolute number one priority. Introducing our be bold. be creative. be safe programme which – created in line with World Health Organization recommendations – is our commitment to upholding an even higher standard of cleanliness and wellness. We are also proud to announce that through our partnership with Radisson Hotel Group, a new 20-step protocol for hotels and 10-step protocol for meeting and event spaces is currently being introduced across all of our hotels. Please find out more here.

Safety Protocol

SGS accredited hotels

Arrival & Departure

In Germany, guests must wear a face mask in public areas of the hotel.
In Germany our team members will be wearing masks unless behind a protective screen.
Identification (passport/driving licence/ID Cards) will be required upon entry to the hotel.
Increased cleaning and disinfection with clear display signs of new procedures in all areas of the hotel.
Improved air circulation.

Guest Rooms

To ensure your comfort and safety and to reduce contact points, guests staying for more than one night will only have their rooms cleaned every three days. Should you wish to have your room cleaned more often or require towels or amenity replenishment, please do let us know.
Increased cleaning and disinfection with clear display signs of new procedures.
Mini fridges are currently closed but in-room dining is available in all hotels.
Reduction of furnishings.
Enhanced laundering of linen.
Removal of unnecessary marketing collateral with all important information placed on guest TVs.
Guest mobile phones used as a TV remote control being trialled in some hotels.

Meetings & Events

Revised capacities in line with local social distancing regulations.
Decluttered spaces complemented by high-tech streaming capacities and hybrid meeting solutions.
Revised food and beverage offering.
Increased cleaning and disinfection with clear display signs of new procedures.

New protocols

As a result, art'otel has implemented a new process for hotels that incorporates Radisson Hotel Group’s safety protocol initiative with SGS. These steps include new cleaning and disinfection procedures, increased attention to safety in communal spaces, protective equipment and updated training for team members. It is our intention that all art'otels in Europe will soon be certified by SGS.

The new protocols, approved by the Executive Leadership Team with a combined experience of over 150 years in hospitality, include but are not limited to the following:

Enhanced Cleanliness

• Increased cleaning and disinfection of all public areas and guest rooms, paying special attention to high-touch items
• Install stations with alcohol-based hand sanitiser and gloves at the front entrance and hotel’s public areas
• Ensure room keys are disinfected and presented without contact upon check in
• Display signs with cleaning and disinfection procedures in each room
• Place TV remote controls in an individually sealed protective bag after disinfection

Heightened Guest Safety and Comfort

• Implement social/physical distancing measures throughout the hotel in line with local government advice (1.5m in Europe)
• We are spacing tables a safe distance apart in all restaurants and bars to ensure physical distancing and a reduced capacity
• Installation of protective screens at the front desk, concierge and host stands between guests and team members
• Express check-in and check-out remains available to all guests
• art'otel offers cash-free methods of payment including contactless payment methods

Enhanced, convenient Technology

• Express check-in and check-out remains available to all guests.
• Online check-in is currently being trialled.
• Mobile phone key entry is currently being trialled.
• Mobile phone as a TV remote control being trialled.
• Web chat and messaging being trialled.
• Online ordering of in-room dining being trialled.
• Park Plaza offers cash-free methods of payment including contactless payment methods.

Empowering our Team Members

• Follow government and industry standards to ensure a safe and healthy (work) environment
• Support our leaders in effective team & change management skills
• Providing team members with Personal Protective Equipment if requested
• Conducting comprehensive hygiene and prevention training for team members
• Extra training for housekeeping to implement heightened cleaning standards

Encouraging our Guests to Stay Well

Even prior to your arrival we are focused on your wellbeing. If you have any symptoms, please do not travel to the hotel and seek medical advice from your country of origin. Be sure to follow World Health Organization guidelines to prevent the spread of COVID-19.

SGS accredited hotels

SGS certification

art'otel berlin kudamm
art'otel budapest
art'otel cologne

For all the latest information related to our cancellation policy and Radisson Rewards members please click here. We will continue to update you with all the latest regarding check-in and check-out, guest rooms, public spaces and travel safety. Please feel secure in the knowledge that we have taken every precaution necessary to protect the health and safety of each of our guests.

be bold. be creative. be safe by art’otel
#artotelvibes #besafe #RadissonCares