Coronavirus (COVID-19) Update - Extended Cancellation Policy

Radisson Hotels’ highest priority is the health, safety and security of our guests, employees and business partners worldwide.

Updated: November, 2021

Our commitment to health, safety and security

In response to the development of the COVID-19 pandemic, we continue to follow the latest advice and recommendations from the Center for Disease Control (CDC), World Health Organization (WHO) and the local authorities in the countries we operate in. For up-to-date information and further details, please refer to the WHO and the Centers for Disease Control and Prevention.

Radisson Hotels has activated our corporate crisis response teams worldwide and has strong processes and support teams in place. Along with a team of experts, we have reviewed our existing health and safety processes and developed the Radisson Hotels Safety Protocol (e-brochure). This in-depth cleanliness and disinfection protocol was created in partnership with SGS and is designed to ensure your safety and peace of mind from check-in to check-out. The 20-step protocol for hotels and 10-step protocol for meeting and events space has been introduced and recommended to all hotel locations. Each of our hotels has also been equipped with resources and educational materials on how to handle suspected or confirmed cases of coronavirus (COVID-19) or lockdown for quarantine purposes in cooperation with the local authorities. 

We are continuously monitoring and following the changes in recommendations and guidelines of the local governments and the local health authorities in the countries we operate in, to continue working towards providing the best service possible while safeguarding the safety of our guests and associates, within the requirements issued by such local authorities.

The availability of food service, pools, fitness centers, and other amenities may be disrupted at your destination hotel. In accordance with governmental guidelines, some hotels may only be open to essential workers and can only be reserved by calling the property directly.

Our heartfelt thanks
As we constantly evaluate and update policies and protocols, we want to extend a special thank you to our team members and essential workers across the world who have been working tirelessly in their communities and our hotels. Watch these videos to learn more and, to our team members and to you, #RadissonThanksYou.

Our cancellation policy

We are constantly updating our global cancellation policy with the aim to offer you as much flexibility and planning comfort as possible. Our policy is subject to local regulations and variations applicable to the hotel legal entity. 

For stays until December 31, 2022 in any RHG hotel in Europe, Middle East, Africa, India and Asia Pacific, the below cancellation policies apply.

Our most flexible options allow free cancellation or modification of your reservation up to 24 hours before arrival (any modifications are subject to availability and/or any rate difference). For other rates and/or promotional offers, please consult their terms and conditions.

Leisure Groups, Business Groups, and Meeting & Events:

We understand that changing travel advice and restrictions can make planning challenging. At Radisson Hotel Group we remain committed to offering flexible cancellation options, to help give you peace of mind when booking your groups, meetings, and events. 

Terms and conditions can vary between different countries and hotels across Europe, the Middle East, and Africa. 

Hotels may adjust their cancellation policies during some high-demand periods. When making reservations, we encourage clients to review the applicable cancellation, deposit, and attrition policies at their selected property.

For stays until December 31, 2021 in any RHG hotel in the United States, Canada, Caribbean and Latin America, the below cancellation policies will apply.

Individual reservations:

For new reservations made on or after January 1, 2021, the individual hotel cancellation policies in place at the time of booking will apply (please contact the hotel/s directly).

Leisure Groups, Business Groups and Meeting & Events:

For new reservations made on or after January 1, 2021, the individual hotel cancellation policies in place at the time of booking will apply (please contact the hotel/s directly).

Guests are advised to contact our call centers for urgent reservations (travel within the next 72 hours) or to modify or cancel their booking via our website, app or online form on our website.

Guests who booked via online travel agents or third-party travel professionals must contact their booking provider for any adjustments.

Our commitment to our loyalty program members

We are dedicated to you and recognize the challenges COVID-19 has brought upon many aspects of our lives this year, including travel. The safety and security of our members continue to be of utmost importance to us. We want to share what we are doing to extend your Radisson Rewards benefits during these unprecedented times.

Point expiration suspension:
We’ve extended your status into the new year and extended the expiration of points until June 30, 2022.

Elite status extension:
We have extended your 2021 status – whether it’s Silver, Gold or Platinum - through February 2023, for those whose status would have expired in February 2022. This means you will continue to enjoy all the great Silver, Gold or Platinum member benefits you have access to today.

Elite earning roll over:
All eligible nights and stays earned in 2021 will roll over to 2022 and be applied toward maintaining or increasing your Elite status in 2023.

e-Cert extension:
e-Certs earned using the Radisson Rewards Visa® Card, that were scheduled to expire between March 1 and May 31, 2021, can be redeemed through June 30, 2021.