TripAdvisor traveler rating
2228 reviews
Type of traveler
Traveler rating
Rating summary
Travelers’ tips to help you choose the right roomRoom tips (5)
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2019-07-02
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2019-05-24
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2019-04-29
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2018-09-09
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2018-07-10
Most recent traveler reviews
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"Hostility of staff during emergency of friend"
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2019-08-19
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"Hostility of staff during emergency of friend"
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- Reviewed: 2019-08-19
- Trip type: Family
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Food at breakfast was great much better compared to its competitor (Amba) however there seemed to Be a huge personal problem between one of staff members and my brother who simply came for 5 minutes to visit. After this I had the worst reception from this particular host all day and night making me feel uneasy about people visiting me
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- FabianaPolito, Front Office Manager at Radisson Blu Edwardian Sussex Hotel, responded to this review 2019-08-20
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Dear suhaibadem, Thank you very much for taking the time to give us feedback, we truly appreciate it as we strive to improve our guests' experience! I am delighted to hear you have enjoyed our breakfast offering. I am truly sorry however for how the situation with your visitor made you feel. I have investigated with the team member and as I understand the situation he did all he could to ensure our health and safety procedures to look after our guests' safety were followed. Please accept my deepest apologies if any part of the conversation or situation made you feel uneasy. Should you choose to stay with us again, do not hesitate to contact us directly before arrival and, during your stay, please feel free to let us know if you have any visitors coming and we will happily note them onto your reservation to prevent any similar situation from reoccurring. Looking forward to welcoming you back soon! Warm Regards, Fabiana Polito Front Office Manager politof@radisson.com
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"Enjoy London Shopping"
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2019-08-04
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"Enjoy London Shopping"
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- Reviewed: 2019-08-04
- Trip type: Business
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Amazing location close to every thing (shopping Store & restaurants and hide park..) Lovely And Friendly staff Yummy Food Clean Bravo Radisson Blue Sussex Keep your great customer service you will be always my first destination.
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- FabianaPolito, Manager at Radisson Blu Edwardian Sussex Hotel, responded to this review 2019-08-04
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Dear Imene M, Thank you very much for sharing your feedback with us, we truly appreciate it! I am delighted to hear that you enjoyed your stay. Please feel free to contact myself directly if you wish to share any further feedback as to what we could have done to make your stay even more impeccable! We are looking forward to welcoming you back. Warm Regards, Gabriela Maciejewska Lobby Manager
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"Appaling service!"
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2019-07-30
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"Appaling service!"
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- Reviewed: 2019-07-30
- Trip type: Family
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We were neglected when we asked for a coca cola and ignored so we took matters in to our own hands and went to tesco and bought us a whole 8 pack. If i can pay to stay at your hotel i can assure you i can pay for 1 COLA . I rate the service 0 out if 10 the only reason i gave a 4 is beacause we had airconditioning . We resereved room 405 for 1pound 50 extra and when we arrived after a seven hour delay with the eurostar, they gave us another room 205 and we paid yet again 1.50 pound extra. Why reserve a room when u dont get it if you check in? Appaling service! I will never, ever ever recommend of stay in ANY raddison blu hotels or stay them myself, i've never been treated this way in a hotel in my life! Favoratism to guests who looked like they had more money, so next time in december when im going back to london i will stay at a hotel WORTH my money, i pay for the SERVICE so you will never see me again. Gooday
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- FabianaPolito, Lobby Manager at Radisson Blu Edwardian Sussex Hotel, responded to this review 2019-08-02
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Dear Ms Clygnet, Thank you very much for sharing your feedback with us, we truly appreciate it! I am sorry to hear that you were disappointed with your experience as we always make sure to provide the best service. Please note that your room number was changed due to better room allocation. Please feel free to contact myself directly on maciejeg@radisson.com should you wish to give us a chance to gain back your trust and for you to experience our hotel from a different perspective. We truly hope to welcome you back soon! Warm Regards, Gabriela Maciejewska, Lobby Manager
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"Great location, good customer service and decent restaurant."
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2019-07-28
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"Great location, good customer service and decent restaurant."
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- Reviewed: 2019-07-28
- Trip type: Business
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I was there for business but I brought my family as well. The customer service is excellent in May made my family feel what gum while I was working. It would be nice if they had a bigger gym as it was smaller than my bedroom but that's not why I stay there.
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- FabianaPolito, Front Office Manager at Radisson Blu Edwardian Sussex Hotel, responded to this review 2019-08-02
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Dear Mr Noels, Thank you very much for sharing your feedback with us, we truly appreciate it! I am delighted to hear you have found our customer service excellent and that we made your family feel like home. I am sorry that you found our gym too small, we do offer access to a much bigger gym in our sister property allocated within a walking distance. Please feel free to contact myself directly if you with to share any further feedback as to what we could have done to make your stay impeccable! We are looking forward to welcoming you and your family back. Warm Regards, Fabiana Polito Front Office Manager
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"Comfortable old world charm"
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2019-07-27
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"Comfortable old world charm"
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- Reviewed: 2019-07-27
- Trip type: Business
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I’ve stayed here several times now and got to say the place has some great old world charm. Rooms and beds are comfortable and the front desk staff are always welcoming. Breakfast is a particular treat here and staff are only too happy to help with items from the menu as well as espresso based coffees for those who want them.
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- FabianaPolito, Front Office Manager at Radisson Blu Edwardian Sussex Hotel, responded to this review 2019-08-02
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Dear Pkins, Thank you very much for sharing your feedback with us, we truly appreciate it! I am delighted to hear you have found our rooms and beds comfortable and our front desk staff welcoming and that our breakfast offering was up to your satisfaction. Please feel free to contact myself directly if you with to share any further feedback as to what we could have done to make your stay impeccable! We are looking forward to welcoming you back. Warm Regards, Fabiana Polito Front Office Manager
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