Radisson Blu Hotel, FlorenceのRaya Pashovaさん(Servizi per gli ospiti/front office)がこの口コミに回答しました
Dear Guest,
Thank you for taking the time to share your feedback following your stay at Radisson Blu Firenze.
We are pleased to know that you enjoyed our spacious lobby, outdoor seating areas, varied breakfast selection, and the range of amenities we offer. It is also wonderful to hear that our team contributed positively to your experience through their friendly service.
At the same time, we sincerely appreciate your comments regarding the cleanliness of your room. We are sorry that this aspect of your stay did not fully meet your expectations. Please be assured that your feedback has been shared with our Housekeeping team, as maintaining the highest standards of cleanliness is one of our top priorities.
We are delighted that, overall, you had a satisfying stay, and we hope to have the opportunity to welcome you back in the future for an even better experience.
Kind regards,
The Radisson Blu Firenze Team